Consultant / Manager Resume

SUMMARY

15+ Years of proven track record at Nortel Networks, Confidential, Alcatel, QNX, Alcatel, Redline, Enterasys . Summary of Key Responsibilities/Projects/Tasks
15+ years of proven track record at leading Telecom. & IT companies (including Nortel Networks, Alcatel, QNX Software Systems, Redline Communications, Enterasys Networks, Confidential etc).
Responsible for Technical Operations, Incident Support, Project Management, Business Case, Process Definition, Cost & Benefit Analysis, Team Management, Scope Definition, Risk & Roadmap etc.
Owner of NW Topology Resolution, QA, Root Cause Analysis, Work Arounds, L2 / L3 tech. support.
Vendor Selection & Management, Proof of Concept, Analyzing RFP, RFI, SoW, PO etc.
Acted as liaison for customers & internal teams (Executives, Sales, NW, Product Mgmt., Engineering).
Contributed in Pre - sales / Post-sales via presentations, feasibility, trainings and technical documentation.
Responsible for reporting to Executive VPs using Tableau / Excel / PowerPoint Dashboards.
Designed and implemented Multiple processes (Service Delivery, Service Assurance etc).
Ensured that SLAs /OLAs are met on time & within budget and the contractual obligations are properly met.
Experience with VMWare, Active Directory, MS-IIS, vCloud/vCenter/vSphere, AWS, ITIL, .
CCIE & CISSP in progress.

TECHNICAL SKILLS

TCP/IP, VoIP, SMTP, DDoS, HTTP, DNS, SSL, DHCP, LAN, WAN, OSPF, BGP, IoT etc.
Python, Bash, F5 LTM, Perl, Java, C++/C, AWS, Jira, Remedy, Shell Scripting, Tcl/Tk, Sniffer
WMWare, Agile, Scrum, Kanban, Jira, Linux, MS-Office, Confluence, Tableau etc.

PROFESSIONAL EXPERIENCE

Confidential

Consultant / Manager

Responsibilities:

Manager / Consultant Telecom. and VoIP operation & troubleshooting for multiple products.
Assess, identify and support day to day configuration of Core UCM, UCCX Contact Center applications and scripts, telephony infrastructure, routing, Jabber, endpoints etc. and voice protocols SIP/MGCP/H323.
Supporting Installation, Deployment, Configuration, Operation, Technical Support and Maintenance.
Performed troubleshooting and debugging on L2/L3 issues assigned and to get them resolved.
Maintaining, Configuring and supporting Cisco CUCM, UCCX, Unity, IM&P, Gateways, WebEx and other UC Services and perform routine tasks.
Experience with Cisco Telepresence, WebEx, Polycom, Avaya, RFI/RFP, Technical Proposals etc.
Acted as single point of contact and liaison for customers & internal teams.
Ensured that SLAs are met on time and within budget and the contractual obligations are properly met.

Confidential

Consultant / Manager

Responsibilities:

Owner of Escalation Support and Defect Reports. Managed maintenance and test cycle for products and services based on the troubleshooting and debugging.
Managed SIP / VoIP Portfolio, IP and Managed Services including IP VPN, 800, 9200, DID/DoD etc.
Successfully launched SIP Trunking as a new service for the VoIP portfolio.
Owner of Operations & Maintenance (i.e. Escalation, Tickets, Feasibility, Planning and Support ).
Worked with Confidential nationwide deployments over 45 cities providing L2 and L3 technical support, troubleshooting, capacity planning & analysis, traffic planning, performance analysis, service models.
Acted as liaison for customers & internal teams (Sales, Executives, NW, Product Mgmt., Engineering).
Designed and implemented Multiple processes (Service Delivery, Service Assurance, Survey etc).
Monitored and guided Vendors day to day activities and their performance.