Customer Service Representative Resume

SUMMARY:

Customer service oriented, Certified Computer Repair Technician successful at developing unique troubleshooting techniques, executing high - quality repairs, and providing sound installation services to customers. Qualified to repair a wide range of systems and LCDs while understanding the critical need to repair systems quickly for individuals and groups. Knowledgeable professional offering technical and practical guidance on how to prevent future problems and prolong product longevity.

TECHNICAL SKILLS:

Troubleshooting

Valid Driver’s License

Hardware Configuration

Able to Lift > 50 pounds

Software Installation

Tech-Savvy

Inventory Management

Team Player

System Disassembly

Lead by Example

Proficient in English and Spanish.

PROFESSIONAL EXPERIENCE:

Confidential

Customer Service Representative

Responsibilities:

handling calls emails and text from homeowners
In charge of scoping home projects and quoting prices for repairs

Confidential, Dallas, TX

Supervisor

Responsibilities:

In charge of the receiving and shipping of computers as well as employee placement depending on workload
Supervised and implemented company procedures
In charge of daily input and output of finish goods

Confidential

Field Service Technician

Responsibilities:

Make house calls and travel to businesses to fix computer problems that can't be solved over the phone
Diagnose errors and technical problems and determining proper solutions
Software and Hardware installation and repairs

Confidential, Dallas, TX

Lead Technician

Responsibilities:

Computer and LCD repair
Supervise team, distribute workload and manage output of workflow
Manage quotas to ensure equipment repairs are performed in a timely manner

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