Helpdesk Tier I Resume Profile MD - Hire IT People

Objective

To obtain necessary training and qualifications in order to become a successful Rehabilitation Counselor.

Volunteer/ Work Experience

PC Technician/ Helpdesk Tier I

Assist Faculty in troubleshooting windows 7 and windows 8 technical issues
Enter work tickets through an active directory ticketing service
Fix laptops and desktop computers for faculty members
Utilize Symatec Ghostcast Server in order to image laboratory and faculty laptops and desktop units

Confidential

Summer program

Confidential

Part time para professional

Establish a healthy classroom environment
Watch and micromanage children with disabilities.
Maintain and establish excellent food and sanitation services
Analyze DSM V in order to properly diagnose and facilitate the handling of individuals with mental and developmental disabilities