Computer and Technology Support Systems Engineer Resume

PROFESSIONAL EXPERIENCE:

Confidential

Computer and Technology Support Systems Engineer

Responsibilities:

End - User Hardware and Software Support
Internal tool creation and support
Maintain smartphone paging system
Planning, implementing and managing large scale internal and end-user facing projects
Import of all existing Outlook Archives from local machines into Exchange
Creation and management of internal Powershell toolset
Overhaul and improvement of asset and inventory management system (backend and UI)

Confidential

Computer Support Guys System Specialist

Responsibilities:

Confidential

Steamboat Springs Depot/Deskside Support Tech

Responsibilities:

maintained workstation stock, updated/created images and deployed end-user workstations and laptops
Provide desk-side and remote support to office and field users

Confidential

Microsoft Office 365-Dedicated/ITAR Support

Responsibilities:

Exchange Break/Fix Support for Microsoft Office 365-Dedicated/ITAR: including BES/BAS support, Outlook and OWA
Exchange and OCS/Lync Break/Fix Support for Microsoft Office 365-Dedicated/ITAR: including BES/BAS support, Outlook, OWA and Team Mentoring

Confidential

Help Desk

Responsibilities:

Product support: troubleshooting with customers and walking techs through installs, and repairs
Corporate helpdesk: internal helpdesk, Active Directory, PC troubleshooting, basic network support