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Dynamics 365 Solution Lead Resume

PROFESSIONAL SUMMARY:

  • Dynamics 365 Solution Lead Architect - Functional Analyst. Dynamics 365 Implementation Expert. Technical Lead, SCRUM Master D365 Solution Delivery
  • Techno Functional and Enterprise Architect: Dynamics 365 Requirements Gathering, Integrations, SharePoint, ERP, Google AdWords, Facebook, Omni-Channel, and Digital Marketing Platforms.
  • Client Facing, Executive Level Consulting & Advisory, Senior Management Business Analyst BA, Stakeholders Communications and Strategic and Program Level Planning, Proposal Writing, Business Case Development, Program Management, Change Management
  • Sales and Marketing Automation Expert, Focused on Strategic Sales Oriented solution development and Architecture using Dynamics CRM (Dynamics 365) Integrated Dynamics D365/AX ERPs with Automated Reporting for Compensation/Sales Commission/Project Cost Accounting Calculation. Refined APR (Area of Primary Responsibility), Bing Map Territory Management. Modelled Executive Sales Staff Pay-outs, Incentive Compensation (ICM) Sales Performance (SPM) by Extending Goal Management Modules in CRM and D365 Chart of Accounts Implementations.
  • Business Liaising, Acting as Single Point of Contact Interfacing the Development Team and the Stakeholders. Expert at Requirements Gathering, Solution Prototyping, Agile Delivery, Hands On Dynamics 365 Rapid Proof of Concepts Using SureStep Methodology.
  • Business Intelligence Expert, SSRS Custom Reporting, Sales Performance Metrics, Senior Management Executive Dashboards, High Complexity Reports using FetchXML and SQL/SSRS Complex Transact SQL. Systems Integration Architect, Zillow, Customer Portal, WordPress, Gravity Forms, SEO, SEM, Google AdWords, Google AdSense, Facebook API, Customized CRM UI, Workflows, Business Process, Plugins Development C#, SharePoint Customizations
  • Functional Architecture, Business Analysis, Swim Lane Diagrams/Visio, Lean Process Expert, Management Advisory, Change Management.
  • Customized CRM, Plugins C#, Workflow Code Activity, Command Bar/Ribbon Customizations, XRM Programming, DocuSign Integration, Web Resources
  • Offshore Lead, Prioritizing and Management of Sprints and Agile Manager, Project Management, SCRUM, Sprint Planning

TECHNICAL SKILLS:

Dynamics 365/Azure Enterprise: Deployment, Plugins, Workflows, Web Resources, Data Modeling, Custom Entity/Entities, Custom Forms and UI/XRM, Sales & Marketing Workflows, Trainer, Business Analyst, Custom SSRS Reports. Custom SharePoint Plugins, Security Modeling, CALs, License Administration, Office 365, STREAM, JSON, Data Migrations

Project Management: PMP, PMP In Process, Microsoft Project 2013, Excel, Back Log, Fit Gap Analysis, Issues and Risk Management, SCRUM, Leadership, Business Liaising, Team Leader, Offshore, On Shore

Methodologies: Agile, RUP, Waterfall, SCRUM, Fit Gap Analyst, SureStep, Application Lifecycle Management

Programming Languages: Visual Studio .NET, C#, HTML/DHTML, Java Script, XSL, XML, CSS Style Sheets, PHP, Transact SQL, XRM

Content Management: (CMS/ECM) SharePoint Online/365, Web Parts, Taxonomy, SharePoint Migration, STREAM, Video Content, WordPress, Gravity Forms, Site Columns, Custom Types, Records Management

Development: Suites Visual Studio 2013, Visual Studio 2017, .NET Architect

EMC: ECM, ERP, Google, Facebook Dynamics 365 Operations/Finance Integration with Dynamics CRM, Search Engine, SEO, SEM

Web Development: .NET, ASP.NET, C#, WCF, REST, WebAPI, ADAL Security, SSO, ADFS

Web Design: Camtasia Video Production, Microsoft STREAM Publishing

Database/Data Warehouse: Microsoft Azure VM, Virtual Machine Sizing and License Management, CALs Management, AWS/Amazon

Architecture: High Availability Planning, Capacity Planning, Disaster Recovery Planning, Storage, SQL Clustering, SharePoint Farms

Web/Network: IIS, SSL, TLs, Data Center Design/ Security, Implementation, Capacity Planning, High Availability Planning, Storage

EXPREIENCE:

Confidential

Dynamics 365 Solution Lead

Responsibilities:

  • Project Lead delivery consultant, responsible for planning, scoping, estimation, scheduling, and project delivery management.
  • Lead the Implementation of the Cotton International Portal Integration.
  • Design & Implementation of Global search engine used by cotton products manufactures, suppliers, re-sellers for accessing information about USA Cotton Growers & Suppliers.
  • Responsible for Planning & Delivery and Solution Architecture/Design & Implementation for “ Confidential ” Customer Relationship Management System (Dynamics CRM) To Promote USA Cotton Commodities Globally. System Manages Global Cotton Suppliers, Manufactures, Branding Entitlement (Licensees), Distributer and Retailers as pertains to USA Cotton as well as Track Financials Data related to Business Operations.

Confidential

Responsibilities:

  • Managed the Enterprise Architecture/Design & Implementation for Confidential Dynamics 365 for Marketing Implementation System (Dynamics CRM) To Promote Confidential Products, Global Events Announcement, Branded & Themed Email Marketing Campaigns.
  • Gathered Requirements and Translated/Prioritized Solution Deliverable.
  • Maintained Customers inputs, Solution Design Documents and Project Documentation, Documented Acceptance Criteria, Documented Customer Journey, Maintained Customer Sign Offs, UAT, Risk Mitigation.
  • Maintained Customization Release Cycles, Issues/Risk Registers, Communicated Status to Stakeholders and Project Teams
  • Program and Project Planning
  • Solution Strategy & Roadmap, Risk Planning
  • Project Controls, Project Cost Estimation, Project Schedules, Budget, Accruals Controls, Project Communications, Risk Mitigation
  • Change Management and
  • Dynamics 365 for Marketing, Customer Engagement, Unified Service Desk, Customer Journey and Marketing Campaigns Design
  • User Experience Expertise Screen Mashing, Business Intelligence KPIs and Reports
  • Designed C#/.Net Multi-Threaded Windows Service Hosted On Azure for automatic synchronization and publishing of customer data between the customer relationship management system (Microsoft Dynamics CRM/D365) and the Kraft (WordPress) portal. Created and Maintained Various C# Plugins, Windows Azure Services, JSON, REST API, Forms, SSRS Reports. Maintained Hands on Throughout the Application Development and Delivery Process.
  • Migrated Data from Legacy Environments to Azure Cloud, Maintained Accounts, Azure Subscriptions, Created and Maintained Microsoft STREAM End User Materials. Used CAMTASIA product for Video Authoring and Publishing.

Confidential

Dynamics 365 Solution Architect

Responsibilities:

  • Project Lead: Architect and Lead the Implementation of multiple Dynamics 365 integrated with Various Enterprise Systems (DAX/Dynamics AX, Bing Map, Zillow, SharePoint) Interfaced with Business Partners, Technical resources, Collaborated with cross functional teams towards solution delivery and documented Clients Business Process and Business Requirements. Solution involved extensive Data Migration Loading with Customized Import Tools written in C#, 30 Custom Entities, 60 Workflows, 8 Plugins, Custom Auto Numbering, Customized SharePoint modules in C#, Complex Matrix Driven Security Driven using custom plugins.
  • Contributed to RFP & Statement of Work (SOW), Provided Proposal Write-up and Consulted at the earliest stages of the proposal process
  • Team Lead, Techno Functional Leader - Dynamics 365 Implementations Expert, Business Analyst and Customer Liaison, Managed all Requirements and Agile Backlogs. Conducted User and UAT with SMEs.
  • Business Analysis, Gathered Requirements and Translated/Prioritized Solution Deliverables. Maintained Customer’s inputs and Project Documentation, Documented Acceptance Criteria, Maintained Custom Sign Offs, UAT, Risk Mitigation
  • Managed Solution Deliverables using Microsoft Methodologies RapidStart, SureStep in Conjunction with Standard Waterfall/Agile
  • Maintained Customizations Release Cycles, Issues/Risk Registers, Communicated Status to Stakeholders and Project Teams
  • Acted as Main Point of Contact with the End Users and Subject Matter Experts - SMEs, Marketing, Collected User Input and Updated Project Backlogs and Documentation, Optimized Marketing Search Engine Feeds (SEO, SEM), Google AdSense, Google AdWords, Keywords, and Lead Acquisition
  • Customized Dynamics 365 (CRM), Created Custom Entities, Forms, Workflows, Plugins using C#, Extended User Interface by Creating Custom Ribbon Bar Buttons and Actions. Used JSON and WebAPI to augment the User Experience. Used XRM, CSS, HTML, AJAX, JSON, to meet various solution design requirements. Used .NET 4.7 for Server Level Customizations(Plugins, Workflow Code Activity)
  • Migrated 2,000,000 Entities from Legacy Systems into Dynamics CRM using Custom Written C# Data Export Modules, Verified Migrations
  • Maintained Azure/Office 365 Tenants and Dynamics 365 Instances. Project Lead and Administrator for On Premise and Microsoft Online Dynamics CRM instances
  • Installed Dynamics CRM On Premises and Configured SSRS, IIS, SQL Server Enterprise Edition, SSIS, Maintained Patch Levels for all On Premises and Online Instances of the CRM and Tenants
  • Installed Microsoft SharePoint on Premises and Configured SharePoint to Run in SSL mode to Enable REST APIs for On Premises Internet Facing Deployment - IFD, obtained CERTs from s Authority - Verisign, Deployed CERTs to IIS and the SharePoint Server Farm. Maintained SharePoint farm.
  • Installed Dynamics AX On Premises for Performing Proof of Concepts POC, Implemented Legal Entities, Sequence Numbers, GL, COA - Configured Chart of Account for Project Cost Accounting and Commission Calculations and Pay-outs, Integrated Dynamics AX and Dynamics 365 and Created Screens and Use Case Mock-ups for Customer Review and Design Inputs. Provided prototypes for SSRS based Reports for CRM Lead and Sales Commission/Lead Acquisition Cost Directly from ERP Proposed System AX. Maintained Marketing Campaign Costs in Dynamics AX and Cross-Connected AX with CRM to design SSRS BI Reports. Identified Not-Fit: Sage as the Proper ERP for the Business.
  • Configured Single Sign On (SSO), Security, Authentication, Multi-Factor Authentication, SAML 2.0, ADFS, AD Federation, Microsoft Online, Microsoft Passport, Identity Management. Configured Active Directory Federation Services and ADFs configured with the On Premises AD.
  • Configured Microsoft Exchange Online and On Premise for Hybrid Server Email Synchronization and Deployed Outlook Client/Apps for CRM.
  • Managed Microsoft Online and Azure Tenants, Maintained Bing Map Keys, Google Keys, Facebook Keys. Fully Administered the Azure/Office 365 Tenant and Upgrade Lifecycle. Deployed Microsoft 365 Components Online, Managed CALs and Licensing, Deployed Microsoft STREAM

Confidential

Software Engineer / Web Architect

Responsibilities:

  • Electronic Workflow and Case Submission System. Acted as Solution Engineer-Architect, Designed and Developed Interactive Web Application Systems for tracking interdepartmental requests. Solution comprised of SQL Server Database Backbend and Integrated Microsoft Back Office, SQL Server, SSRS, using Visual Studio ASP.NET, HTML, Java Script, Active Server Pages, Designed, Implemented a multi-user system to track cross team collaborations. Solution simplified communications between several business units.
  • Gathered requirements documentation and solution design document, ERD and Entity data models, wireframes, screen and user interface mock-ups
  • Worked with the business subject matter experts to release the product and performed UAT and sessions
  • Worked with QA Teams and created test documentation
  • UML Design, Wireframes, Workflow Implementation, Systems Integration via Web Services and Custom DLLs
  • Using Model View Controller - MVC, created fully functional ASP.NET Based Web Application with All the Screens to Capture Data, Report on Data, and Trigger Workflows
  • Used WCF, HTML, ASP.NET, Java Script, CSS, XML, XSLT, SQL Transact SQL to drive business logic
  • Extensive use of SQL Server Stored Procedures, SSRS for Report Generation and PDF Based Published Reports
  • Created a Document Management System that Uses BLOBs to Store and Serve Files. The Mini Document Management System allowed for File Upload, File Sharing, and File Revision Managements System.

Confidential

Software Developer

Responsibilities:

  • Multiple software project implementations hands on development C#, SQL Server, Transact SQL, ASP.NET, PHP. Designed and Developed Interactive Web Application Systems for tracking interdepartmental requests. Solution comprised of SQL Server Database Backbend and Integrated Microsoft Back Office, SQL Server, SSRS, using Visual Studio ASP.NET, HTML, Java Script, Active Server Pages, Designed, Implemented a multi-user system to track cross team collaborations. Solution simplified communications between several business units.
  • Documented Technical and Functional Requirements using Excel, Word, and Visio Diagramming. Maintained all SDLC documentation
  • Gathered requirements documentation and solution design document, ERD and Entity data models, wireframes, screen and user interface mock-ups
  • Worked with the business subject matter experts to release the product, worked with QA Teams and created test documentation
  • ASP.NET Based Programming/Hands on. C# and Custom Class Libraries to Drive Business Logic. Using multiple third party and open source libraries such as PDF generator, BLOB handling, File Utilities
  • Extensive hands on coding of SQL Server, JavaScript, and DHTML. Heavy focus on UI and User Experience
  • Developed Online Book Store: ASP.net C#, SQL, HTML and back-end ms-sql server
  • Developed Online Medico: Done in ASP.net C# and back-end ms-sql server
  • Developed Hotel Apex System: Done in php and back-end my-sql server
  • Developed A.M.Dukanwala Sarvajanik High School System: Done in asp.net C# and back-end ms-sql server.

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