SUMMARY:

To obtain a career challenge where experience will be valuable.

EXPERIENCE:

Confidential, Harrisburg, PA

Systems Specialist

Responsibilities:

• Coordinate all printing with Willow Oak facility and offer provider any assistance to their personal throughout the workweek, which might require operational expertise on certain job functions, including abnormal terminations and restart procedures.
• Provide advice with problems such as disk pack space and JCL errors. Informs shift supervisor in the event of hardware malfunctions on the assigned system and to take corrective action in notifying vendors of such problems.
• Monitor the batch processing cycles for SWIF, UCMS, BWC and CWDS. Closely following formatted procedures to log onto the $Universe Scheduling software package and follow all run and error handling procedures.
• Contact and assist technical support staff in identifying and resolving processing errors and follow restart instructions to continue or terminate the batch processing as directed by application support staff. Provide level 1 monitoring of the

Confidential, Harrisburg, PA

Systems Specialist

Responsibilities:

• Performance and availablity monitoring of MVS system.
• Provide day to day technical support for all production system scheduling and coordination for job execution with the outsourced data center.
• Participate in a joint effort with application development teams to support current methodologies and efficient production processing.
• Process all change requests affecting the mainframe production environment using system maintenance change requests (Remedy) and Service Request System (SRS).
• This includes coordinating and changing all RACF protected production libraries for program source code, executable load modules, JCL, OPC and related procedures.
• Work as the lead analyst for the SRS providing coordination analysis, and support for the review, routing, closure and quality assurance for all requests.
• Provide analysis for problem determination and resolution for job and unit related activities as required to maintain production services on a 24hour, 7 day week basis.
• Receive calls from internal and external partners for assistance, documenting problems and diagnosing, troubleshooting and resolving hardware/software problems or escalating them to the next level of service.
• Confer with project leaders and application developers to ensure new applications and enhancements are implemented as required to meet procuction schedules.
• Meet with customer groups to assess levels of service and report back to management on problems and areas where service enhancements are desirable.

Confidential, Hershey, PA

Associate Operations Analyst

Responsibilities:

• Performance and availability monitoring of UNIX, NT, MVS systems.
• Technical process and procedure development and excution. Job schedule and environmental monitoring.
• Outage management and communication. 1st level problem analysis and determination.
• Using control/m for job scheduling, Tivoli ofr system monitoring, netview for network monitoring, remedy for problem and change management.
• Net backup for system and database backups.

Confidential, Harrisburg, PA

Computer Operator

Responsibilities:

• Read, comprehend and adhere to instructions listed in documentation procedures, checklists and runbooks. ABEND problem determination and resolution utilizing, OPC, Beta 42, Robot, FAQS job scheduling applications.
• Follow escalation procedures for unresolved abends MVS, JCL, TSO/ISPF, DB2, IMS,CICS, VM/VSE.
• Remedy problem/change management system. Lotus Notes, MS - Outlook. First level helpdesk/customer support.