PROFESSIONAL SUMMARY:

• 1 year experience in Technical executive
• 2+Years experience in L1 Technical engineer
• Good knowledge on Networking
• Good knowledge on Hardware of computer
• Good knowledge in OS concepts
• Hands on experience on Network
• Hands on experience on Desktops
• Good Knowledge in Linux
• Hands on experience on windows.
• Basics of JAVA
• Good knowledge in AWS.
• Hands on Experience in creating EC2 Instances, VPC, Load balancing,S3.

TECHNICAL SKILLS:

Database: SQL

Languages: SQL, JAVA basics

Operating Systems: Windows Family till W’10, Linux

PROFESSIONAL HISTORY:

Confidential

Responsibilities:

• Supporting UK customers
• Resolving queries technically
• Helping customers in Broadband, Router, Telephonic issues .
• Taking escalation when required.
• Helping in Networking issues.
• Tracking and reporting defects.
• Participating Daily Stand up meeting along with the team

Confidential

Responsibilities:

• Troubleshooting Hardware/Networking/OS related queries of Confidential global customers.
• Handling chats/calls from Global customers and initiate the right response to them, positively and professionally.
• Dealing with a wide range of products using a powerful information database
• Provide remote - support and phone technical support and ensure that customer cases are documented, tracked, managed and resolved.
• Quickly arrange repair for the hardware in occasion of hardware failure.
• Strong incident handling skills.
• Documenting, tracking, & communicating issues that are unresolved.
• Highly skilled at interfacing with the customer and resolving their issues with a quick turnaround time.
• Elevate complex cases to engineering team and liaise between customers and the GCC team.
• Provide support on workstation and Thin client. Basic Installation Configuration and managing virtual machines.
• Provide support on networking- LAN, WLAN and WWAN.
• Provide support for operating system related issues.
• Supported Teams