Technical executive Resume

PROFESSIONAL SUMMARY:

TECHNICAL SKILLS:

Database: SQL

Languages: SQL, JAVA basics

Operating Systems: Windows Family till W’10, Linux

PROFESSIONAL HISTORY:

Confidential

Technical executive

Responsibilities:

Confidential

Support engineer

Responsibilities:

Troubleshooting Hardware/Networking/OS related queries of Confidential global customers.
Handling chats/calls from Global customers and initiate the right response to them, positively and professionally.
Dealing with a wide range of products using a powerful information database
Provide remote - support and phone technical support and ensure that customer cases are documented, tracked, managed and resolved.
Quickly arrange repair for the hardware in occasion of hardware failure.
Strong incident handling skills.
Documenting, tracking, & communicating issues that are unresolved.
Highly skilled at interfacing with the customer and resolving their issues with a quick turnaround time.
Elevate complex cases to engineering team and liaise between customers and the GCC team.
Provide support on workstation and Thin client. Basic Installation Configuration and managing virtual machines.
Provide support on networking- LAN, WLAN and WWAN.
Provide support for operating system related issues.
Supported Teams