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Technical Executive Resume

PROFESSIONAL SUMMARY:

  • 1 year experience in Technical executive
  • 2+Years experience in L1 Technical engineer
  • Good knowledge on Networking
  • Good knowledge on Hardware of computer
  • Good knowledge in OS concepts
  • Hands on experience on Network
  • Hands on experience on Desktops
  • Good Knowledge in Linux
  • Hands on experience on windows.
  • Basics of JAVA
  • Good knowledge in AWS.
  • Hands on Experience in creating EC2 Instances, VPC, Load balancing,S3.

TECHNICAL SKILLS:

Database: SQL

Languages: SQL, JAVA basics

Operating Systems: Windows Family till W’10, Linux

PROFESSIONAL HISTORY:

Confidential

Technical executive

Responsibilities:

  • Supporting UK customers
  • Resolving queries technically
  • Helping customers in Broadband, Router, Telephonic issues .
  • Taking escalation when required.
  • Helping in Networking issues.
  • Tracking and reporting defects.
  • Participating Daily Stand up meeting along with the team

Confidential

Support engineer

Responsibilities:

  • Troubleshooting Hardware/Networking/OS related queries of Confidential global customers.
  • Handling chats/calls from Global customers and initiate the right response to them, positively and professionally.
  • Dealing with a wide range of products using a powerful information database
  • Provide remote - support and phone technical support and ensure that customer cases are documented, tracked, managed and resolved.
  • Quickly arrange repair for the hardware in occasion of hardware failure.
  • Strong incident handling skills.
  • Documenting, tracking, & communicating issues that are unresolved.
  • Highly skilled at interfacing with the customer and resolving their issues with a quick turnaround time.
  • Elevate complex cases to engineering team and liaise between customers and the GCC team.
  • Provide support on workstation and Thin client. Basic Installation Configuration and managing virtual machines.
  • Provide support on networking- LAN, WLAN and WWAN.
  • Provide support for operating system related issues.
  • Supported Teams

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