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Operational Support Technician Resume

Vincennes, IndianA

SUMMARY:

Seeking a position for System Administrator, Network Engineer, or Information Security Analyst in which my extensive knowledge and background in Information Technology can be utilized.

PROFESSIONAL EXPERIENCE:

Confidential, Vincennes, Indiana

Operational Support Technician

Responsibilities:

  • Diagnose, troubleshoot, and resolve workstation and network issues.
  • Monitor and maintain server functions and services.
  • Provide consultation to clients.
  • Participate in monthly meetings regarding client information.
  • Aid on - site technicians and engineers when needed.

Confidential, Vincennes, Indiana

IT Coordinator/Specialist

Responsibilities:

  • Install and maintain hardware and software.
  • Research, diagnose, and resolve network issues.
  • Responsible for strategic planning and decision-making functions with senior level management.
  • Ascertain and execute hardware and software requirements for systems integration.
  • Documented requests for support and outcome resolutions to monitor and track recurring problems.

Confidential, Crane, Indiana

Information Security Analyst

Responsibilities:

  • Install and maintain hardware and software per Confidential standards.
  • Research, diagnose, and mitigate potential vulnerabilities.
  • Ensure that systems are compliant with Confidential security standards.
  • Perform weekly and monthly reporting of identified software vulnerabilities and providing mitigation for reducing risk.

Confidential, Washington, Indiana

IT Systems Administrator

Responsibilities:

  • Install, Monitor, & Maintain all voice/data equipment.
  • Research, diagnose, and mitigate all issues that arise.
  • Ensure that systems are compliant with current security standards.
  • Perform all IT managerial responsibilities (ordering, SOP, tracking support requests, etc.)
  • Ensure users are trained and compliant with IT operating procedures.

Confidential, Princeton, Indiana

Technical Support Engineer

Responsibilities:

  • Ensure that all standard and mission critical devices as compliant with Confidential security standards.
  • Remediate/Mitigate any issues that occur regarding security compliance.
  • Image, build, and deploy automotive inspection systems; related to quality assurance.
  • Coordinate with Sec - Ops team to create standardized work for location.
  • Document any instances of variables and exemptions within location security compliance standards.

Confidential, Crane, Indiana

Senior VMWare Administrator

Responsibilities:

  • Install, deploy, & maintain VMWare Hosts.
  • Mitigate issues with virtual machines.
  • Ensure that systems are compliant with Confidential security standards.
  • Perform updates to VMWare Horizon console and WebSphere consoles.

Confidential, Princeton, Indiana

Technical Support Engineer

Responsibilities:

  • Ensure that all standard and mission critical devices as compliant with Confidential security standards.
  • Remediate/Mitigate any issues that occur regarding security compliance.
  • Image, build, and deploy automotive inspection systems; related to quality assurance.
  • Mitigate issues with network appliances and data cabling (SM/MM Fiber & CAT 5e & CAT 6).
  • Configure, deploy, & maintain Zebra scanners for various systems.

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