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Rna (reporting And Analytics) And Mediation Development And Support Resume

OBJECTIVE:

To hold a challenging and competitive position in an organization where I can utilize my skills, strengths and also learn new skills contributing my best towards achieving goals of the organization with good personal ethics.

SUMMARY:

  • Nearly 7 years of Experience in telecom industry in analysis, application support and development activities.
  • More than 2 years of functional and development experience on Intec Intermediate.
  • Nearly 5 years of development and product support experience on Comptel Eventlink.
  • 1 year of production support and maintenance Code Fixes) experience on Intec Inter - mediatE (ImE) product.
  • 2 Years of Development experience on Intec Inter-mediatE (ImE) product.
  • 4.5 years of Development and product support experience at client-site on Comptel Eventlink/Nokia DataRefinery.
  • Involved in training, monitoring and guiding new team members.
  • Involved in training of new Comptel Eventlink versions.
  • Good interpersonal and communication skills.

SKILLS:

Operating Systems: Sun Solaris, AIX, HP-UX, RHEL

Programming Languages: SQL, PL/SQL

Scripting Languages: UNIX Shell scripting, CGDC, C, Perl

Databases: Oracle, SQL Server, Greenplum, Postgres

Tools: & Utilities: Putty, BMC Remedy

COTS Products: Intec Inter-mediatE Mediation v5.1 and above, Comptel Eventlink v6.5 and above, Nokia DataRefinery v19.6

EMPLOYMENT HISTORY:

Confidential,

RnA (Reporting and Analytics) and Mediation Development and Support

Responsibilities:

  • Provide decoded and mediated call records to Comptel Social link product which helps in record searching and detecting anomalies and predicting future customer needs.
  • Working with a team of 5 persons.
  • SLA management.
  • Responsible for fixing all bugs present in the current mediation code and developing of new streams to collect, process and enrich the same.
  • Actively Interacting with Confidential mediation team, project Teams
  • Regular client meetings and weekly updates.
  • Installation of new version of Comptel Eventlink.
  • Performing development activities on urgent requirements or changes asked by the Confidential mediation team.
  • Providing solution as per requirement
  • Participation in Development activities or bug fixations at Confidential .
  • Review of work products/fixes/assigned tasks.

Tools: Nokia DataRefinery 19.6, Comptel Eventlink v6 and above, Unix, Oracle PL/SQL

Confidential

Development and product support

Responsibilities:

  • Working with a team of 7 persons.
  • SLA management.
  • Responsible for fixing bugs in code.
  • Implementation of Audit related counters in all the streams.
  • Regular client meetings and weekly updates.
  • Providing solution as per requirement
  • Participation in Development activities
  • Review of work products/fixes/assigned tasks.

Tools: Comptel Eventlink v7, Unix, Oracle PL/SQL

Confidential

Development and Production Support

Responsibilities:

  • Provide production application support and Confidential IntermediatE mediation applications.
  • Working with a team of 10 persons.
  • SLA management.
  • Responsible for fixing production support issues and client issues.
  • Actively Interacting with Charging Integrity Assurance Team(CIA), project Teams
  • Regular client meetings and weekly updates.
  • Monitoring, Error handling and 24X7 production Support of mediation application
  • Providing solution as per requirement
  • Participation in Development activities
  • Review of work products/fixes/assigned tasks.

Tools: INTEC Inter-mediatE v5.0, CGDC, Unix, BMC Remedy, Oracle PL/SQL

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