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Senior Technical Support Specialist Resume

SUMMARY:

A dedicated and highly motivated individual seeking to join the development team at Confidential as a Software Engineer. I am highly interested in contributing to the delivery of quality work and applying my Tier 2 support experience to the job.

SKILLS:

Java, Python, SQL, COBOL, HTML, CSS, PHP, JavaScript, and C++

Word, Excel, Access, Outlook, and PowerPoint

Website development experience

API integration experience

PC, MAC, Linux

Agile development experience

Coding with a team experience

Troubleshooting software, hardware, and networking experienc

EXPERIENCE:

Senior Technical Support Specialist

Confidential

Responsibilities:

  • Supported the integration process for Confidential s RESTful API.
  • Used SQL to access data from Confidential s PostgreSQL and Amazon Redshift databases.
  • Helped customers fix their JQuery and JavaScript code for integrating with our API
  • Experience using Postman with the Confidential API
  • Very familiar with Confidential s OAuth2.0 authorization
  • In charge of meetings and presentations to address bugs, analytics, and tickets related to the website.
  • Experience running reports in Tableau.
  • Knowledgeable with ticketing systems such as Salesforce and Jira.
  • Experience running Python Scripts against Confidential s APIs
  • Experience with Jupyter Notebook

Technician

Confidential

Responsibilities:

  • I fixed computers and other computer services.
  • These services include troubleshooting, finding and removing viruses, installing software, and data recovery.

Technical Support Specialist

Confidential

Responsibilities:

  • I helped clients with our proprietary data analysis software.
  • I learned about data management and helped customers with SQL scripting.

Technical Support Specialist

Confidential

Responsibilities:

  • I helped customers fix and setup their internet.
  • I learned a lot about networking and did a lot of hands on work configuring routers and modems.

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