Senior Technical Support Specialist Resume

SUMMARY:

A dedicated and highly motivated individual seeking to join the development team at Confidential as a Software Engineer. I am highly interested in contributing to the delivery of quality work and applying my Tier 2 support experience to the job.

SKILLS:

Java, Python, SQL, COBOL, HTML, CSS, PHP, JavaScript, and C++

Word, Excel, Access, Outlook, and PowerPoint

Website development experience

API integration experience

PC, MAC, Linux

Agile development experience

Coding with a team experience

Troubleshooting software, hardware, and networking experienc

EXPERIENCE:

Senior Technical Support Specialist

Confidential

Responsibilities:

Supported the integration process for Confidential s RESTful API.
Used SQL to access data from Confidential s PostgreSQL and Amazon Redshift databases.
Helped customers fix their JQuery and JavaScript code for integrating with our API
Experience using Postman with the Confidential API
Very familiar with Confidential s OAuth2.0 authorization
In charge of meetings and presentations to address bugs, analytics, and tickets related to the website.
Experience running reports in Tableau.
Knowledgeable with ticketing systems such as Salesforce and Jira.
Experience running Python Scripts against Confidential s APIs
Experience with Jupyter Notebook

Technician

Confidential

Responsibilities:

I fixed computers and other computer services.
These services include troubleshooting, finding and removing viruses, installing software, and data recovery.

Technical Support Specialist

Confidential

Responsibilities:

I helped clients with our proprietary data analysis software.
I learned about data management and helped customers with SQL scripting.

Technical Support Specialist

Confidential

Responsibilities:

I helped customers fix and setup their internet.
I learned a lot about networking and did a lot of hands on work configuring routers and modems.

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