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Senior Technical Engineer Resume

SUMMARY:

IT professional since 2000, working through all areas of the IT Industry from helpdesk to system administration, engineering and design. Motivated to deliver results across multiple areas i.e. improving processes, actively participating in the development of a productive team, and integrating skills to successfully support complex client networks and servers. Detail oriented and value opportunities to connect businesses with solid well fit IT solutions. Microsoft Certified in Server 2008, 2012R2 (70 - 646,70-410, 70-711) and Microsoft Performance Monitoring and Troubleshooting for Servers. Enjoy working in a team environment and have references from previous managers to highlight a dedicated hard work ethic.

TECHNICAL SKILLS:

Microsoft Server and Desktop Troubleshooting and Diagnostics

Imaging and Deploying of Microsoft Technologies

Microsoft HyperV configuration / deployment and troubleshooting

Active Directory configuration and troubleshooting

Microsoft Server / Desktop Performance Monitoring, Troubleshooting and configuration

Installation and configuration of various software packages

TECHNICAL SKILLS:

Operating Systems: Windows Server 2016, 2012, 2008R2, 2003, Windows 10,8,7, Vista and XP, Ubuntu Linux 18.3

Network Hardware: Sophos UTM Firewall / Gateways, Palo Alto Firewalls, NAS Storage, Cisco 2940x Switches

Servers /Storage: Dell / EMC PowerEdge Servers, IBM X-series, E- Series Servers, HP ProLiant Series, DLT Tape Drives, SonicWALL Continuous Data Replication Appliances, Barracuda Backup Appliances, IBM Total Storage fastT600 Fiber Channel SAN’s, HP StoreServ ISCSI

Applications: Microsoft Active Directory, DHCP, DNS, DFS, Group Policy, WSUS, Microsoft Deployment Toolkit (MDT), Clustering, Terminal ServicesAzure (Government Cloud) and SCCM 2016, VMware 3.5, 4.0, 5.0, 6.0, VMWare VDICommVault CommServ, SolarWinds Network Monitoring Centrify Multifactor Authentication

WORK HISTORY:

Confidential

Senior Technical Engineer

Responsibilities:

  • Designed, implement and supported wide range of technical solutions for customers including server and desktop virtualization solutions, email systems, server Installation, and support as well as firewall and spam filtering solutions.
  • Documenting technical procedures for knowledge transfers to customers
  • Maintain customer SLA’s
  • Provide excellent professional and customer friendly service to all new and potential customers
  • Maintain company internal network including firewalls, backups, and other technical functions.
  • Document technical procedures for knowledge transfers to customers
  • Maintain customer SLA’s
  • Maintain company internal network including firewalls, backups, and other technical functions.
  • Created, tested and deployed and supported various Group Policies per company needs
  • Develop IOT solutions with companies using low cost Linux based solutions

Confidential, Saint Louis, MO

Senior Infrastructure Engineer

Responsibilities:

  • Primary technical escalation point tier 1 and 2 engineers
  • Administered Active Directory for a 5-site network. With roughly 1300 clients
  • Replaced existing Sophos Firewalls with Palo Alto’s including configuration and deployment. Connected 5 sites over IPSEC VPN tunnels including Azure.
  • Managed Azure environment consisting of 30+ Servers
  • Designed and oversaw a VMWare 5.5 migration to High Availability Hyper-V solution replicating to multiple WAN sites. This included 5 HP Blade Servers with NetApp storage migrating to Dell / EMC servers VMWare Host on NetApp Storage
  • Created, Implemented and supported. various Active Directory Group Policies per company needs
  • Designed and implemented CommVault backup solution that included replication to Azure Government Cloud and Remote Sites to align with Business Continuity Plan.
  • Implemented and administered McAfee Enterprise solution with AV / Disk Encryption / End-Point protection.
  • Updated and administered SCCM infrastructure to a usable solution to include patch management / image deployment / asset management / tracking.
  • Project lead for Windows 10 implementation. This included building custom images and deploying using Microsoft MDT and SCCM.
  • Implemented LDAP / Radius AD authentication for networking devices such as firewalls / switches and other networking equipment to meet government security standards
  • Automated server administration tasks using PowerShell scripting
  • Implemented multifactor authentication using Centrify for all servers and desktop authentication.

Confidential, Saint Louis, MO

Senior Infrastructure Engineer

Responsibilities:

  • Co-designed, implemented, and supported Microsoft Azure IaaS and SaaS Global POC project to offload on premise infrastructure and workloads to the Azure using a mix of IaaS and SaaS solutions.
  • Implemented an Azure Automation solution for new server deployments including integration into existing on-perm VMWare environment and SCCM Internal deployment system to Azure cloud-based environment using PowerShell, PowerCLI, JSON Templates with Azure Automation.
  • Managed server and application migration projects from old Windows 2008 R2 infrastructure to 2016 cloud-based solutions.
  • Wrote Standard Routine processes for Tier 2 support to manage new infrastructure in cloud environments.
  • Project Lead for Confidential Disaster Recovery team to design, implement and routinely test Disaster Recovery plan for Confidential crown jewel (top tier) applications. Solution included a VMware Virtualization solution for server, Highly Available HP ISCSI and Fiber Channel storage solutions over a global Wan network.
  • A core team member of VMware 5.5 to 6.0 upgrade design team which including building and implementing processes for upgrading all Confidential 's world-wide VMware Infrastructure.

Confidential

Co-Owner / Lead Engineer

Responsibilities:

  • Designed, implement and supported wide range of technical solutions for customers including server and desktop virtualization solutions, email systems, server Installation, and support as well as firewall and spam filtering solutions.
  • Documenting technical procedures for knowledge transfers to customers
  • Maintain customer SLA’s
  • Provide excellent professional and customer friendly service to all new and potential customers
  • Maintain company internal network including firewalls, backups, and other technical functions.
  • Document technical procedures for knowledge transfers to customers
  • Maintain customer SLA’s
  • Maintain company internal network including firewalls, backups, and other technical functions.

Confidential, Saint Louis, MO

Systems Administrator

Responsibilities:

  • Managed HYPER-V environment consisting of 12 HP servers running mixed guest operating systems ranging from Windows XP, Windows 2003 and 2008 Server Standard and Enterprise Edition
  • Primary support and design contact for Microsoft MDT deployment solution which consisted of imaging both Physical and Virtual machines with zero touch deployment for Windows 7 / Windows 2003 / Windows 2008 operating systems and any additional software packages that each department needs required.
  • A primary contact for Microsoft patch deployments and updates to development environment.
  • Primary contact for 2nd / 3rd tier support for the Product Development department

Confidential, Plainview NY

Systems Administrator

Responsibilities:

  • Directed IT operations for environment consisting of 350+ Dell desktop computers, 10+ Dell physical servers, and 10+ virtual servers’ 40+ printer devices including Konica Minolta, Kyocera, Xerox MFP and network scanners.
  • Coordinated and implemented Windows 2000 domain migration to Windows 2003 Active Directory then to Windows 2008 AD functional level
  • Installed and Managed an Openfiler Linux based ISCSI SAN Storage Infrastructure with High Availability
  • Implemented a virtualization to company using VMware
  • Oversaw troubleshooting, systems backups, archiving, and disaster recovery and provides support to lower tier support when necessary.
  • Maintained existing and negotiated new Hardware leases and Software with vendors such as Microsoft, Adobe, Trend Micro, Astaro and Dell
  • Reviewed, verified co-approved all IT purchases such as Software, Computer and Printer assets and evaluated new technologies that aligned with business.
  • Worked with project teams to help implement internal change management systems.
  • Aligned IT service and support contracts renewals to expire on same dates for better administration
  • Managed and maintained IT department and staff, interviewed candidates, hired and trained new hires.

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