Help Desk Team Chief Resume GA - Hire IT People

SUMMARY:

Highly adaptable and proactive Information Technology Specialist with over 7 years of diverse IT experience capable of providing technical expertise and troubleshooting skills as well as a wide range of Help Desk support to include installation, configuration, workstation upgrade, servers and related hardware and software in a LAN, WAN and stand - alone environment.

AREAS OF EXPERTISE:

Help Desk Operations
Project Management
Routing & Switching
Effective Organizational Skills
Server Administration
Excellent Oral and Written Communications
System Imaging
Time Management
Complex Problem Solving
Army Space Cadre Phase I & II qualified

TECHNICAL PROFICIENCIES:

Hardware: System troubleshooting, System administration, Switches, Hubs, Wireless products (modems, routers, NIC), Blackberries, HP LaserJet Printers

Software: MS Office (Full Suite), SharePoint, Adobe, TPM, BitLocker, Remedy

O/S: Windows XP, 7, 8, 10; Windows Advanced Server 2003 & 2008, Exchange 2000

Networks: LAN Cabling, Printer / Internet connection sharing, Routing, Switching and Installing Wireless LANs

Protocols: ARP, POP3, IMAP, SMTP, ICMP, DHCP, SNMP, FTP, TCP/IP, RPC

EMPLOYMENT HISTORY:

Help Desk Team Chief

Confidential, GA

Senior IT Specialist

Confidential

Senior Help Desk/SharePoint Admin

Confidential, CO

Responsibilities:

Assist planning new site IT floor plan for various LAN hardware including switches, routers, and WAPs
Install & configure all IP phones and voicemails using Unity Call Manager
Project Manage network & system implementations for approximately users
Provide level one and two technical support in a high paced environment
Facilitate service improvement within US, KR, and QA which include the Help Desk, Desktop Support, Computer Operations, Network Operations and Application Support as they relate to Service
Primary User level SharePoint Admin managing content, permissions, and design
Build and implement servers and workstations
Review and revise documentation to improve customer service

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Help Desk Team Chief Resume

GA

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