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Help Desk Team Chief Resume

GA

SUMMARY:

Highly adaptable and proactive Information Technology Specialist with over 7 years of diverse IT experience capable of providing technical expertise and troubleshooting skills as well as a wide range of Help Desk support to include installation, configuration, workstation upgrade, servers and related hardware and software in a LAN, WAN and stand - alone environment.

AREAS OF EXPERTISE:

  • Help Desk Operations
  • Project Management
  • Routing & Switching
  • Effective Organizational Skills
  • Server Administration
  • Excellent Oral and Written Communications
  • System Imaging
  • Time Management
  • Complex Problem Solving
  • Army Space Cadre Phase I & II qualified

TECHNICAL PROFICIENCIES:

Hardware: System troubleshooting, System administration, Switches, Hubs, Wireless products (modems, routers, NIC), Blackberries, HP LaserJet Printers

Software: MS Office (Full Suite), SharePoint, Adobe, TPM, BitLocker, Remedy

O/S: Windows XP, 7, 8, 10; Windows Advanced Server 2003 & 2008, Exchange 2000

Networks: LAN Cabling, Printer / Internet connection sharing, Routing, Switching and Installing Wireless LANs

Protocols: ARP, POP3, IMAP, SMTP, ICMP, DHCP, SNMP, FTP, TCP/IP, RPC

EMPLOYMENT HISTORY:

Help Desk Team Chief

Confidential, GA

Senior IT Specialist

Confidential

Senior Help Desk/SharePoint Admin

Confidential, CO

Responsibilities:

  • Assist planning new site IT floor plan for various LAN hardware including switches, routers, and WAPs
  • Install & configure all IP phones and voicemails using Unity Call Manager
  • Project Manage network & system implementations for approximately users
  • Provide level one and two technical support in a high paced environment
  • Facilitate service improvement within US, KR, and QA which include the Help Desk, Desktop Support, Computer Operations, Network Operations and Application Support as they relate to Service
  • Primary User level SharePoint Admin managing content, permissions, and design
  • Build and implement servers and workstations
  • Review and revise documentation to improve customer service

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