Technical Specialist Resume Deer Park, IL - Hire IT People

SUMMARY:

To be obtain an entry - level position where I can contribute 4+ years of IT experience and education, as well as my collaboration and communication skills.

TECHNICAL SUMMARY:

Languages: HTML, Java, C++, CSS, C#, .Net, JavaScript, Python, Ruby on Rails

Software: MS Office, Word Perfect, Agile, Waterfall, VMware, Active Directory

Operating Systems: Windows, UNIX, Linux (Ubuntu), IOS, Android

Databases: MS Access, SQL

EXPERIENCE:

Confidential, Deer Park, IL

Technical Specialist

Responsibilities:

Performed troubleshooting, diagnosis, and repaid of Confidential MacOS and iOS hardware and software for an average of 300 clients per month.
Assessed customer needs in order to provide relevant solutions.
Maintained an average customer service rating of 80% or higher in a fast pace environment.
Created repeat business by providing excellent customer experiences.
Mentored teammates on new product and strategy.

Confidential, Wooddale, IL

IT Intern

Responsibilities:

Troubleshoot server problems, execute ticket requests and manage server changes.
Regularly apply windows server patches.
Analyzed and resolved problems, tracked and closed trouble tickets, and escalated issue if needed.
Provided support for LAN, remote (VPN, RDP, Citrix) access, and resolved basic Email connectivity issues.
Tracked and troubleshoot website downtime as well as communicate with host providers.
Worked with Desktop support with daily tasks on the tickets queue system to increase the number of tickers resolve weekly by 20%.
Perform building and troubleshooting NIC teaming on servers.

Confidential, Elk Grove Village, IL

Customer Service Representative

Responsibilities:

Exceed sales goals by influencing customers to learn about products/services that will benefit them.
Assisted customers with inquiries and/or problem resolution in a professional and composed manner, and escalate to manager as appropriate.
Accurately and efficiently processed transactions such as customer deposits and cashing checks, as well informed and educated customers on how to conduct simple transactions through self - service technologies.
Built, developed and maintained partnerships with teammates and specialists to maximize effectiveness and served customers.

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Technical Specialist Resume

Deer Park, IL

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