SUMMARY:

To be obtain an entry - level position where I can contribute 4+ years of IT experience and education, as well as my collaboration and communication skills.

TECHNICAL SUMMARY:

Languages: HTML, Java, C++, CSS, C#, .Net, JavaScript, Python, Ruby on Rails

Software: MS Office, Word Perfect, Agile, Waterfall, VMware, Active Directory

Operating Systems: Windows, UNIX, Linux (Ubuntu), IOS, Android

Databases: MS Access, SQL

EXPERIENCE:

Confidential, Deer Park, IL

Technical Specialist

Responsibilities:

• Performed troubleshooting, diagnosis, and repaid of Confidential MacOS and iOS hardware and software for an average of 300 clients per month.
• Assessed customer needs in order to provide relevant solutions.
• Maintained an average customer service rating of 80% or higher in a fast pace environment.
• Created repeat business by providing excellent customer experiences.
• Mentored teammates on new product and strategy.

Confidential, Wooddale, IL

IT Intern

Responsibilities:

• Troubleshoot server problems, execute ticket requests and manage server changes.
• Regularly apply windows server patches.
• Analyzed and resolved problems, tracked and closed trouble tickets, and escalated issue if needed.
• Provided support for LAN, remote (VPN, RDP, Citrix) access, and resolved basic Email connectivity issues.
• Tracked and troubleshoot website downtime as well as communicate with host providers.
• Worked with Desktop support with daily tasks on the tickets queue system to increase the number of tickers resolve weekly by 20%.
• Perform building and troubleshooting NIC teaming on servers.

Confidential, Elk Grove Village, IL

Customer Service Representative

Responsibilities:

• Exceed sales goals by influencing customers to learn about products/services that will benefit them.
• Assisted customers with inquiries and/or problem resolution in a professional and composed manner, and escalate to manager as appropriate.
• Accurately and efficiently processed transactions such as customer deposits and cashing checks, as well informed and educated customers on how to conduct simple transactions through self - service technologies.
• Built, developed and maintained partnerships with teammates and specialists to maximize effectiveness and served customers.