Goal oriented IT contributor and highly motivated team member with extensive knowledge on complex technical analysis in data planning engineering and design. Natural passion for cutting edge technology and innovations to creatively develop solutions.

• Key competencies include
• Technical Analysis
• Problem Solving
• Achievement/Results Orientation
• Change Encourager
• Initiative
• Business Technology Synergy

Professional Experience

Confidential

IT Specialist / Engineer 2

• Support of BMC Performance Manger Portal V2.6 V2.9 which monitor ping alert status and performance data alert status on all Windows and Linux servers in in all trust levels in the company. The DOCC network operations center NOC views our BMC console for server uptime alerts. Also responsible for data center server migrations between 3 geographically separated locations.
• Implementation and support of BMC ProactiveNet Performance Management Suite V9.0.50 also known as BMC BPPM . Served as primary lead implementer of 200k project BMC BPPM Project . Coordinated with BMC onsite professional services vender visits and implemented BPPM test and BPPM production environments successfully. BPPM will take in all Linux and Windows servers from BMC Portal but also import AIX server monitoring data and feed these 3 operating systems into IBM NetCool which monitors Network Elements . The DOCC NOC views the IBM NetCool console for server uptime alerts.
• Served as the monitoring subject matter expert on the Office 365 implementation project

Confidential

Position IT Specialist / Engineer 2

• Support of Microsoft System Center Configuration Manager SCCM 2007
• SCCM s Remote Control module Access order request fulfillment for new remote control user requests. Responsible for SCCM remote control troubleshooting calls/emails from all 3 tier support groups. In charge of providing solutions for SAP trouble ticket notifications. Primary personnel for designing SCCM job aids and user training material.
• SCCM s Software Package module Responsible for all new software package creation testing requests. Deployment of companywide software distributions to 22 000 devices. Collaboration with capital projects scheduled application upgrades to meet deadlines.
• SCCM s Inventory module Primary support personnel for running application and hardware database inventory scan reports. Also responsible for software package distribution success reports.
• Support of IBM Tivoli Remote Control version 5.1.2.1610 - Fulfillment of service request for new devices and new user accounts. Gathering of quarterly IT security audit record keeping data. Troubleshooting SAP trouble ticket notifications regarding Tivoli Remote Control.
• Support of IBM Tivoli Storage Manager - Data recovery of client s lost/stolen/damaged company devices. Processing of TSM password files for IT Storage / Operations server group. Deployment of TSM program to devices at approved locations. Primary personnel for designing TSM portal job aid training documents.
• Instructor Led Classes Taken
• Two week instructor class on Citrix Presentation Server 4.5 XenApp 5.0 XenDesktop 3 by Citrix Systems Inc.
• Three day instructor class on Introduction to Solaris SA-010-S10 by Sun Microsystems.

Confidential

Position Desktop Technical Specialist 1

Responsible for call center IT support of SCE s current and legacy software systems. Troubleshooting issues/problems with systems such as Microsoft Office TPX CICS Windows Lotus Notes SAP Peregrine SC and Access Orders. Resetting user s passwords for Microsoft active directory.

Confidential

Position Intern Professional Aid

Responsible for multi-function copperier machines MFM off-site refresh installation activities. Which included contacting clients to discuss business needs and recommending new MFM copier models accordingly. As well as collaborating with network administrators to prep network to support new MFMs and drivers. Tracking department print volumes to bill groups appropriately. Also involved with Panasonic tuff book replacement and refresh.

Confidential

Position Intern Professional Aid

Responsible for ensuring the integrity of the data and functionality of ERP and ERP legacy applications ELA during and after implementation analyst work system design effort project construction and maintenance. Documentation of processes and job aids for business needs.

Confidential

Position IT Computer Technician contract

Setting up new user accounts. Upgrading new existing employee s workstation laptops. Diagnostics backups replacements and trouble shooting of client hardware/software. IBM Lotus notes client setup and support. Novell Netware client software configuration and maintenance. Citrix integration and network incorporation. Workgroup network printer setups. Relocation of existing employee s machines between different office locations. Contract Company was Outsource Technical in Irvine - 3 month contract

Confidential

Position Lead PC Technician

Assembly and disassembly of computer units installation of IO cards bought in store removal of viruses/spyware/adware trouble shooting and diagnosing of hardware/software problems setting up and maintaining wire/wireless networks training new employees teaching paid computer lessons to customers. Supervisory / lead position to other technicians.

Confidential

Position Computer Repair Technician

Assembly and disassembly of computer units installation of IO cards bought in store removal of viruses/spyware/adware trouble shooting and diagnosing of hardware/software problems setting up and maintaining wire/wireless networks training new employees teaching paid computer lessons to customers.

Confidential

Position Computer Repair Technician

Installation and configuration of various operating systems installation of hardware optical cards and drives removal of viruses/spyware/adware debugging software issues training new employees.