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Support Administrator Resume

San Francisco, CA

SUMMARY:

  • Solutions - oriented IT Specialist with notable success directing a broad range of IT initiatives while participating in planning and implementation of information-security solutions in direct support of business objectives.
  • Track record of increasing responsibility in secure network design, systems analysis and development, and full lifecycle project management.
  • 10+ years of experience working in fast paced environments.
  • Demonstrated capacity to implement innovative security programs that drive awareness, decrease exposure, and strengthen organizations.
  • Hands-on experience leading all stages of system development efforts, including requirements definition, design, architecture, testing, and support.
  • Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading project teams.
  • Adept at developing effective security policies and procedures, project documentation and milestones, and technical/business specifications.
  • Over 19 years of experience with Linux, windows and Mac OS.

TECHNICAL SKILLS:

Core Competencies: Network & Systems Security; Regulatory Adherence; Data Integrity/Recovery; Disaster Recovery Planning; Contingency Planning; Research & Development; Risk Assessment; Cost Benefits Analysis.

Platforms: UNIX (Solaris, HP-UX), Microsoft Windows® operating systems both Desktop and Server from 95 on, Linux (Red Hat, Yellow Dog, Ubuntu, Slackware, Arch, CentOS, RHEL, Fedora), Sun SPARC, Mac OS, VM/370, OS2 Warp.

Networking: TCP/IP, Novell/IPX,, Banyan, ISO/OSI, IPX/SPX, SNA, SMS/SQL, Ethernet, Token RingFDDI, VPN, SSH, SecurID, PGP, PKI, HIPPA, CFR-11.

Languages: UNIX / Linux Shell (BASH) Scripting, BASIC, HTML, Perl, Python, C, PHP, MySQL

Tools: LAN Manager, Docker, SLACK, OKTA, DUO, Salesforce, JIRA, G-suite, Active Directory, AWSISS RealSecure, F5 Load Balancer, Fortinet Firewall, IPTables, Checkpoint Firewall, Norton Firewall and Ghost, McAfee/Norton Virus Protection Utilities, Puppet, Xen, VMWare ESXi, HP OpenView, Network Flight Recorder, Centrify, IBM Tivoli, Tripwire, Snort, Lotus Notes, Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®)Microsoft Project, and Microsoft Teams®. DameWare, Apache, iSCSI, Qnap, LAMP, Synology, NASEMC Isilon, JAMF Casper Suit. Cacti, Nagios

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Support Administrator

Responsibilities:

  • Management and configuration of servers, desktop and mobile devices
  • Office WiFi Routing and Switching
  • IT Recommendations
  • Desktop and End User support.
  • Group Communication using SLACK
  • G-Suite support for end users.
  • DUO two factor Authentication for mobile users.

Confidential, San Francisco, CA

Freelance Photographer

Responsibilities:

  • Deployment of Cisco ASA’s
  • Modification to Cisco ASA rules on 5500x series ASA’s
  • Modification to Cisco router and switch rules
  • Fortinet Firewall
  • F5 Load Balancing
  • Incident reporting
  • IP Block assignments
  • Automatic installs using Cobbler and Puppet.
  • System upgrades at both the hardware and software level.
  • RAID maintenance and builds.
  • Network Load Monitoring Using Cacti and Nagios
  • SAN storage maintenance for customers.
  • Linux and Windows server builds in Xen environment.
  • Okta AD integration assistance for select clients.

Confidential, Bethesda, MD

Solutions Team, support

Responsibilities:

  • Escalation Point for Tier III Techs
  • POC between the lower Tier Tech’s and the UNIX team
  • Escalation point for all Linux issues
  • Mac OS/iOS maintenance using Casper suite
  • Linux and windows systems and patch management using LanRev
  • SAN storage deployment using EMC Isilon servers
  • Administration and support of sophisticated legacy medical hardware, software and (AppleTalk) networking.
  • CAC Management using a combination of Active Directory, Centrify and Red Hat tools.
  • Instructor in four introductions to Linux classes for any tech that wanted to take advantage of the class and was sponsored by and for Confidential employees.

Confidential, Washington, DC

Senior Systems Administrator

Responsibilities:

  • To ensure the stability and efficiency of congressional offices and the Members with a white gloves approach to systems administration.
  • Project management in regards to new equipment and software rollouts.
  • Exemplary Support of the OGRR committee.
  • Documented Inventory of all office equipment and inventory created in an access database.
  • Hardware and Software solutions not excluding the migration and creation of Windows and Linux servers and a forest of servers implementing active directory when needed.
  • Blackberry enterprise support using BES servers. iOS and Android support using EMM and AirWatch.
  • Active Sync Exchange configuration.
  • Virtualization of servers and clusters using ESXi, HyperV and Virtualbox for desktop virtualization.
  • CentOS server virtualization and support.
  • Mac OSX (All versions) service and support.
  • Recognized for outstanding quality of customer service with accolades’ from clients.
  • The ability to work in an environment that is fast paced and constantly changing.

Confidential, Washington, DC

System Engineer/Network Design/Mobile Development

Responsibilities:

  • Designed and implemented custom mobile applications on a per user basis
  • Basic Services included everything from antivirus and PC support to the refurbishment of older machines.
  • Hardware and Software solutions not excluding the creation of servers and forest of servers implementing active directory when needed.
  • Recognized for outstanding quality of customer service with accolades’ from clients.
  • Created company policies and procedures governing corporate security, email and Internet usage, access control, and incident response.
  • Day to day operations of the company.

Confidential, Washington, DC

System Engineer/Web Development

Responsibilities:

  • Web design and coding using HTML, Java and Dreamweaver.
  • Building and securing Apache web servers and machines running LAMP.
  • Hardware and Software solutions not excluding the creation of servers and forest of servers implementing active directory when needed.
  • Became an early adopter of WordPress and Joomla.
  • Recognized for outstanding quality of customer service with accolades’ from clients.

Confidential, Greenbelt, MD

Information Security Manager/Network Engineer

Responsibilities:

  • Instrumental in developing and implementing Business Continuity and Disaster Recovery (BCP & DRP) Plans for corporate sites throughout Texas, Ohio and Canada.
  • Spearheaded creation of four new information-security departments, including Risk Assessment, Vulnerability, Penetration Testing, and Security Engineering services.
  • Hand selected employees from Information Technology department to build Risk Assessment Team charged with analyzing all critical systems, developing reports to document systems vulnerabilities, and recommending appropriate solutions.
  • Created company policies and procedures governing corporate security, email and Internet usage, access control, and incident response.

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