SUMMARY:

Help desk

COMPUTER SKILLS:

Advanced computer skills, basic software, management of Windows XP, 7, vista and 10 and iOS operating systems as well as mobile devices. Active Directory, Printer servers, Office 365, Exchange, SCCM SME, SCEP, Bitlocker encryption, Basic knowledge of SQL, Ace project, Team

PROFESSIONAL EXPERIENCE:

Confidential

Senior technical support

Responsibilities:

• Inventory
• Audits
• Coaching to improve or maintain a company at the business level.
• August to September 2019 Cognizant Technology.
• Superior IMG technical support.
• The help desk provides support to the staff assigned to the Guadalajara site.
• Set up a new image on all new assets, keep physical inventory up to date.
• Provide application support.
• Design and install new projects (cabling, network, computers)

Confidential

Superior technical support

Responsibilities:

• Help desk provides support to assigned staff on site and in New York.
• Network cabling design.
• Planning the installation of the new data center in the new Confidential offices.
• Configure computers
• Activate accounts, change passwords, set permissions.
• Active Directory.
• Currently CCNA training, patch cord training.
• Project management principle: project management level one

Confidential

Network administrator

Responsibilities:

• Provide support to all Confidential staff in applications and hardware problems.
• Provide support link in India to configure servers for all projects.
• Responsible for keeping the inventory and control of all hardware on site updated.
• Coordinate img team
• Design and planning of the installation for new projects, complete network and IT needs.

Confidential

Help desk coordinator and technical support agent

Responsibilities:

• Provide support to all Pounce staff for the operating system.
• Email, applications and network, etc.
• Responsible for the acquisition of devices and software for the staff.

Confidential

Customer service agent

Responsibilities:

• Pay attention to the clients of the Yellow Section to improve their advertising on the website, cancel the products when appropriate.
• Level 2 analyst, support to level 1 agents in Service Desk
• Provide support to solve any technological problem with Windows, Office, internal and external applications, such as trust and rsa token, Office 365, Windows 7 and internal processes.
• Also report generation.
• Analista de aseguramiento de la calidad, a cargo de las evaluaciones de calidad de los analistas de la mesa de servicio, brindando uno a uno o por correo electr nico, en base a llamadas grabadas siguiendo los procesos recomendados.