Expected Associate of Applied Science Degree in Information and Technology Support in December of 2019. Member of the Salesforce/Deloitte Pathfinder training program. Highly skilled in troubleshooting hardware and software for desktops/laptop/tablets. Experience with customer support over the phone, internet and in person. Experience with Ticketing System.
VOIP Phone Setup: Hardware Installation
Virtualization: VOIP Phone Support
Load Software: SQL
Customer Service Representative
- Configured Cisco VOIP phones
- Supported users with their security software
- Trained users how to sign and set up work email accounts