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Customer Service Representative Resume

SUMMARY:

Expected Associate of Applied Science Degree in Information and Technology Support in December of 2019. Member of the Salesforce/Deloitte Pathfinder training program. Highly skilled in troubleshooting hardware and software for desktops/laptop/tablets. Experience with customer support over the phone, internet and in person. Experience with Ticketing System.

SKILLS:

VOIP Phone Setup: Hardware Installation

Virtualization: VOIP Phone Support

Load Software: SQL

WORK EXPERIENCE:

Customer Service Representative

Confidential

Responsibilities:

  • Configured Cisco VOIP phones
  • Supported users with their security software
  • Trained users how to sign and set up work email accounts

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