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Support Engineer Resume

Atlanta, GeorgiA

PROFESSIONAL SUMMARY:

  • System Administrator, specializing in MacOS, Windows Desktop and Server OS, BASH, Python, PowerShell and various MacOS/Window applications and associated enterprise applications.
  • Experienced in VMWare Workspace ONE (formerly AirWatch) MDM endpoint management
  • Familiar with SCCM
  • Skilled using VMWare ESXi and V - Sphere/Hyper-V
  • Problem solver via various tools such as Bash, Python and PowerShell scripting

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, Georgia

Support Engineer

Responsibilities:

  • Architect solutions for corporate Mac laptops via Jamf Pro and VMWare’s AirWatch/Workspace ONE.
  • Participate in Agile project management methodology, leveraging Stories, Epic’s and Sprints to manage activities.
  • Platforms the team is responsible for include (but are not limited to) Intune, SCCM, CrashPlan, Bit9, Okta Integration, and McAfee. Personal responsibilities include:
  • Security and OS hardening of all Corporate Apple laptops via Jamf Pro and VMWare AirWatch, also called Workspace ONE for ~900 laptops
  • Build, package, sign and deploy a variety of PKG and DMG files
  • Integrate Bash and Python scripts to solve complex problems, create apps and utilize data via Jamf Pro and Workspace ONE API’s
  • Streamline the On-Boarding/Off-Boarding process via Apple Device Enrollment Program/Apple Business Manager
  • Participate in AppleSeed for IT to evaluate upcoming OS releases from Apple
  • Familiar with Intune/Azure MDM for Windows 10 PC management

Confidential, Atlanta, Georgia

Sr. Engineer

Responsibilities:

  • Virtual server maintenance/monitoring through tools such as V-Sphere and Hyper-V
  • Responding to all monitored alerts on systems indicating errors (High CPU use/High memory use or high disk swap) using various diagnostic tools such as ProcMon (Process Monitor) plus others
  • Ensuring all servers were patched with latest from each vendor (Microsoft, Dell, HP, etc)
  • Project team member responsible for all SCCM infrastructure, migrating/updating/maintaining all SCCM servers from 2007 into 1602, Current Branch
  • Issue resolution through high-level escalation to Microsoft or other vendors
  • Ensuring all assigned tickets and problem records are resolved properly

Client Platform Systems Analyst

Confidential, Atlanta, Georgia

Responsibilities:

  • Apple endpoint management
  • Build/push software packages, OS updates, Apple security updates, etc…
  • Create policies, troubleshoot computer issues via BASH scripting,
  • Unify endpoint management policies and procedures for global support teams
  • Engage customers via the “Mac Genius Bar” using SalesForce.com tool, Chatter
  • Virtual infrastructure Engineer/Administrator, supporting off-shore teams using internal/private VDI cloud
  • Create/assign VM’s using Dell’s vWorkspace, VMWare VSphere
  • Administer VDI infrastructure as needed (Broker servers, web servers, SQL servers, etc…)
  • SCCM administrator; package software and prepare it for publishing to desktop endpoints
  • Support engineer overseeing company’s private/internal data backup tool, “Connected”
  • Maintain BOMGAR Remote Support appliances (Prod/Dev)
  • Use ITIL processes and procedures with Service Now for Service Level Management daily

End User Support Manager

Confidential, Atlanta, Georgia

Responsibilities:

  • Managing executive level support to “C” level employees located at main office
  • Ensure AV devices in conference rooms maintained and in an operational status
  • Managed projects in main office, such as removing and replacing all Wi-Fi access points
  • Member of cross functional Master Data team, overseeing loading legacy data into SAP production system
  • Conducted 1-on-1 meetings weekly with staff to coach and develop skills within the team

Field Supervisor/Engineer

Confidential, St. Louis, Missouri

Responsibilities:

  • Provided desk-side customer service on PC’s, Avaya PBX phone systems and Voice Mail.
  • Skilled in Windows server setup, configuration, administration and security of user data and accounts.
  • Selected “Employee of the year 2002”
  • Cited for outstanding customer service skills, 2004
  • Recognized within team as business unit subject matter expert in wireless technology

Electrical Engineering Specialist

Confidential, St. Louis, Missouri

Responsibilities:

  • Design, edit and compile code, on VAX/VMS and PC, code written in Confidential . test language.
  • Daily use instruments such as Oscilloscopes, Multi-meters, and Spectrum Analyzers to perform duties.
  • Highly proficient in logical test and repair methods.
  • Configured Windows NT Embedded System hardware/software.

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