Support Engineer Resume Atlanta, Georgia - Hire IT People

PROFESSIONAL SUMMARY:

System Administrator, specializing in MacOS, Windows Desktop and Server OS, BASH, Python, PowerShell and various MacOS/Window applications and associated enterprise applications.
Experienced in VMWare Workspace ONE (formerly AirWatch) MDM endpoint management
Familiar with SCCM
Skilled using VMWare ESXi and V - Sphere/Hyper-V
Problem solver via various tools such as Bash, Python and PowerShell scripting

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, Georgia

Support Engineer

Responsibilities:

Architect solutions for corporate Mac laptops via Jamf Pro and VMWare’s AirWatch/Workspace ONE.
Participate in Agile project management methodology, leveraging Stories, Epic’s and Sprints to manage activities.
Platforms the team is responsible for include (but are not limited to) Intune, SCCM, CrashPlan, Bit9, Okta Integration, and McAfee. Personal responsibilities include:
Security and OS hardening of all Corporate Apple laptops via Jamf Pro and VMWare AirWatch, also called Workspace ONE for ~900 laptops
Build, package, sign and deploy a variety of PKG and DMG files
Integrate Bash and Python scripts to solve complex problems, create apps and utilize data via Jamf Pro and Workspace ONE API’s
Streamline the On-Boarding/Off-Boarding process via Apple Device Enrollment Program/Apple Business Manager
Participate in AppleSeed for IT to evaluate upcoming OS releases from Apple
Familiar with Intune/Azure MDM for Windows 10 PC management

Confidential, Atlanta, Georgia

Sr. Engineer

Responsibilities:

Virtual server maintenance/monitoring through tools such as V-Sphere and Hyper-V
Responding to all monitored alerts on systems indicating errors (High CPU use/High memory use or high disk swap) using various diagnostic tools such as ProcMon (Process Monitor) plus others
Ensuring all servers were patched with latest from each vendor (Microsoft, Dell, HP, etc)
Project team member responsible for all SCCM infrastructure, migrating/updating/maintaining all SCCM servers from 2007 into 1602, Current Branch
Issue resolution through high-level escalation to Microsoft or other vendors
Ensuring all assigned tickets and problem records are resolved properly

Client Platform Systems Analyst

Confidential, Atlanta, Georgia

Responsibilities:

Apple endpoint management
Build/push software packages, OS updates, Apple security updates, etc…
Create policies, troubleshoot computer issues via BASH scripting,
Unify endpoint management policies and procedures for global support teams
Engage customers via the “Mac Genius Bar” using SalesForce.com tool, Chatter
Virtual infrastructure Engineer/Administrator, supporting off-shore teams using internal/private VDI cloud
Create/assign VM’s using Dell’s vWorkspace, VMWare VSphere
Administer VDI infrastructure as needed (Broker servers, web servers, SQL servers, etc…)
SCCM administrator; package software and prepare it for publishing to desktop endpoints
Support engineer overseeing company’s private/internal data backup tool, “Connected”
Maintain BOMGAR Remote Support appliances (Prod/Dev)
Use ITIL processes and procedures with Service Now for Service Level Management daily

End User Support Manager

Confidential, Atlanta, Georgia

Responsibilities:

Managing executive level support to “C” level employees located at main office
Ensure AV devices in conference rooms maintained and in an operational status
Managed projects in main office, such as removing and replacing all Wi-Fi access points
Member of cross functional Master Data team, overseeing loading legacy data into SAP production system
Conducted 1-on-1 meetings weekly with staff to coach and develop skills within the team

Field Supervisor/Engineer

Confidential, St. Louis, Missouri

Responsibilities:

Provided desk-side customer service on PC’s, Avaya PBX phone systems and Voice Mail.
Skilled in Windows server setup, configuration, administration and security of user data and accounts.
Selected “Employee of the year 2002”
Cited for outstanding customer service skills, 2004
Recognized within team as business unit subject matter expert in wireless technology

Electrical Engineering Specialist

Confidential, St. Louis, Missouri

Responsibilities:

Design, edit and compile code, on VAX/VMS and PC, code written in Confidential . test language.
Daily use instruments such as Oscilloscopes, Multi-meters, and Spectrum Analyzers to perform duties.
Highly proficient in logical test and repair methods.
Configured Windows NT Embedded System hardware/software.