TECHNICAL SECTION:

Computer Skills: MS Office, VMware and it’s components, HA, vDS Switches, vMotion etc., Palo Alto/SonicWALL Firewall, PBX, Splunk, Powershell, Backup software, Patching, Jenkins, Bitbucket, Network, Active Directory, Inventory Software, Helpdesk, Disaster recovery, ESXi 5.5 and up, Windows Servers 2008 and up, IIS management, Troubleshooting, reports, and project management.

PROFESSIONAL EXPERIENCE:

Confidential, Roseland, NJ

Sr. Specialist IT Infrastructure

Responsibilities:

• Manage the VMware virtual enterprise environments 6.5 & 6.7, to include over 1500 VM hosts and 100 clusters, DRS, NSX, PSC, Storage vMotion, HA, VMFS 5 and 6, vCenter services, licensing and host profiles.
• Create and enhance scripts and utilize workflow engines that automate and provision large number of vms, ESXi modifications, vmTools and vHW upgrade.
• Use monitoring tools & scripts to identify performance bottlenecks and implement fixes accordingly.
• Work with large - scale virtualization (2500+ VM) environments using technologies such as VMware vCenter, vSAN, vROps, and vRealize Orchestrator.
• I’m currently the project management for our vCenters and ESXi upgrade project from 6.5 U2 to 6.7 U3.
• Use update manager to Create and attach host baselines to clusters.
• Server and ESXi host troubleshooting and operations support.
• Experience building and configuring ESXi hosts.
• The project management of the 6.7 U3 upgrade project.
• Responsible for managing and maintaining the vRO and vROPs environments.
• On Call support rotation.
• General understanding of AWS/VMware integration.
• Responsible for validating tiers 2 work and the escalation point of contact for more complex issue.
• Utilize DevOps tools such as Jenkins & Bitbucket repository to deploy, configure, manage and automate tasks in our virtual VMware environment.
• Experience with PowerShell and PowerCLI to enhance automation tasks.
• Perform monitoring and capacity by utilizing tools like Splunk.
• Trained on HPE Image Streamer, Oneview and updating ESXi hosts via profile template.

Confidential, Greenwich, CT

Manager of Network and Security

Responsibilities:

• Virtual Machine administration experience (VMWare & VMware Horizon View, OVA Files Etc.)
• Data backups and Disaster Recovery operations (Appassure, Replication, Email restore etc.)
• Windows Server 2003-2012 R2, Exchange Server 2007, 2010.
• Analyze, log, track and resolve software/hardware matters of significance pertaining to networking connectivity issues, printer, Zeta Fax servers, and applications to meet business needs.
• Upgrade system software and hardware components as required to meet business needs Coordinates backups.
• Server and ESXi host troubleshooting and operations support.
• Experience with administering Microsoft Exchange 2010, and WSUS patching services.
• Install, configure, and manage creation of virtual machines, data store creation and maintenance, P2V’s, and troubleshooting performance issues.
• Support encompasses OS, Server and Client side applications, e-mail, active directory, Group Policy, VPN, Gateway, DNS, LDAP, SAN, DHCP some network services, associated hardware and other relevant IT services.
• Schedule and perform regular systems maintenance.
• Experienced with Network attached storage Dell EquallLogic and NAS Device.
• Understanding of FTP, SFTP, SSH, SMTP, & telnet protocols.
• Excellent reputation for assistance end-users.
• Administering experience with Mitel-PBX Telephone System design, implementation (MiCollab, Reporting, Audio, Web and Audio Conferencing DID, Extension,Hunt Groups, ACD Path and Queues creation.
• Support existing NSX environment.
• Intermediate understanding of NSX solution with Palo Alto Panaroma for packet inspection and centralized firewall management.
• On-Call to support remote users.
• Experienced with VMware vSphere, vRNI, vRLI, SRM, vSAN, vROPS, vCenter and Palo Alto firewalls.
• Administering experience with Good Enterprise, Sophos Mobile Control, Android, iOS and Airwatch/Workspace Mobile Control.
• Prepares loaner laptops and smart phones for users as needed.
• Implemented and managed the access control software (Continental CA30000).
• Led and managed a new surveillance system deployment. Saved the company around 5k.
• Able to lift and transport up to 50 pounds.
• Experienced with relocating and configuring DR site.
• Basic-Mid level experienced with App Defense and Carbon Black Anti-virus.

Confidential

IT Technical Support

Responsibilities:

• Provide first and second level support and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Works on special projects such as Biometric configuration, AD Cleanup, Inflow data Migration, Pitney Bowes Mail installation and ECC contingency plan.
• Entry level knowledge of Microsoft Exchange 2007, 2010 and 2013
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Routers, cables wiring and termination.
• Familiar with encryption software such as Sophos endpoint console and Windows deployment services.
• Prepares loaner laptops and smart phones for users as needed.
• Installs and provides support for end user hardware such as desktop computers, LCD screens, and peripheral devices, printing issues, IP phones and firm managed of IPhone emails set up.
• Proven working experience in providing help desk support
• Large users’ environment over 800.
• Manage and maintain an inventory of computer, hardware, software, Computers, printers Copiers, Fax and licensing
• Experience with Life-size Video Conference
• Manages ShoreTel and ECC telephone system interface
• Knowledge of VM Machines configuration, cloning and creation of templates
• Experience with monitoring tools/reviewing event logs, etc.
• Server setup, configuration, installation, and performance optimization
• Create, maintain, and manage user accounts in Active Directory and email set up in Microsoft Exchange and management of ActiveSync.
• Microsoft Office products (e.g., Word, Excel) to create and modify documentation
• Knowledge of all Microsoft Windows Desktop Operating Systems, DHCP, DNS, GPOs, Printer Management, Remote Desktop, Microsoft Windows Server Operating Systems (2008, 2008r2, 2012r2), Active Directory, Microsoft Dynamics and Exchange Server 2007, 2010.
• Knowledge of PDQ Inventory, PDQ Deploy, RBH Access Control System, Spiceworks, Open Dental and VNC.
• Intermedia administration of end user accounts, permissions, Emails and access rights
• Basic router and switch configuration.

Confidential

IT Specialist

Responsibilities:

• Assisted customers with the resolution of problems encountered. Identifies the nature of customer problems, to include loss of service, impact to the customer and the customer’s expectations/needs for a resolution.
• Provided help desk services to customers by serving as a primary point of contact for problem resolution or direct inquiries.
• Provided solutions to customer requests for assistance in resolving the less complex hardware and software problems, referring the more complex problems to a higher graded specialist. Receives requests for resolution of hardware or software problems that may require in-depth research.
• Provided technical hands-on assistance with software installations, hardware configurations, and communication networking. Provides instructions to customers on accessing data, processing, creation of new user accounts, and security issues (password creations and resets).