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It Specialist Resume

Chicago, IllinoiS

SUMMARY:

An adaptable and solutions - focused information technology professional with comprehensive expertise in system migrations/upgrades/implementations, technical/remote support, end-user, root cause analysis, troubleshooting, maintenance, rapid ticket response, and documentation. Possesses vast experience installing and supporting distributed environments, utilizing multiple operating systems and applications on servers/desktops. Excels at designing, implementing, and supporting various networking schemes and infrastructures. Leverages excellent communication and organizational skills to provide great customer service.

TECHNICAL SKILLS:

Platforms:: Windows 3.1x-10, Server/NT/ ; Azure Active Directory ( AD ) ; VMware; Avaya; Linux; TCP/IP; MPLS; VPN; VoIP

Hardware:: Fortinet Fortigate; Cisco switches/routers/phones; Avaya IP Office/phones; Dell; HP; IBM

Applications:: Microsoft Office Suite, Office 365; SharePoint; Various Antivirus/Backup Software; Symantec Ghost; pcAnywhere; TightVNC, Dell OpenManage; Citrix; Spiceworks; WhatsUp Gold, PRTG, SIEM

EXPERIENCE:

Confidential, Chicago, Illinois

IT Specialist

Responsibilities:

  • Administer and maintain Cisco Unified Communication Manager
  • Troubleshoot VoIP telephony issued from wiring to IP phones
  • Implemented SD Wan solution for Company Wide Area Network
  • Administer Network Infrastructure
  • Assist IT Director
  • Supervise Junior level IT staff
  • Troubleshoot hardware, software, network and connections
  • Implemented Security
  • Standardized Windows 10 image
  • Office 365 Administration
  • Administer company SharePoint Intranet

Confidential, Chicago, Illinois

Analyst, Infrastructure Support

Responsibilities:

  • Implemented project to virtualize data center through utilization of VMware, updating infrastructure, increasing efficiency, and reducing downtime.
  • Performed virtualization of critical servers, including domain controller, security, accounting, voicemail, file, and print.
  • Centralized data storage by utilizing Dell PowerVault solution.
  • Implemented backup and disaster recovery solution through Sureline Sure dge appliance.
  • Moved main data center/office, including planning and providing power, cooling, space, and cabling specifications for new location.
  • Provided administration of LAN/WAN, voicemail, and security systems.
  • Rolled out MPLS infrastructure to provide voice/data connectivity for main/remote offices.
  • Migrated and upgraded servers from Windows Server 2000, 2003, and 2008 to Server 2012.
  • Implemented Avaya IP Office solution, including migration from Nortel CS1000E phone system.
  • Oversaw support for administering, installing, maintaining, and optimizing company IT infrastructure, including LAN/WAN and telecommunication systems.
  • Designed and implemented wireless network solution for green initiative to reduce printing at corporate office.
  • Managed third-party help desk to ensure quality of service and SLAs.
  • Maintained, monitored, and supported corporate office and member remote data centers.
  • Coordinated remote office consolidations and moves.
  • Consolidated and maintained standard computer image.
  • Implemented company-wide migration from Windows XP to 7.

Confidential, Chicago, Illinois

Senior IT Specialist

Responsibilities:

  • Provided third-level support and to national help desk, field technicians, and 3,000 end-users.
  • Managed remote support group responsible for improving national help desk, increasing customer satisfaction from 67% to over 95%.
  • Spearheaded various IT projects, such as national consolidation of over 200 servers and field offices into 12 major regional locations.
  • Increased uptime, failover, and redundancy of regional office data servers by proposing and implementing Vinca Co-StandbyServer solution.
  • Served as IT team leader for company acquisitions and mergers.
  • Installed, maintained, and monitored corporate network infrastructure.
  • Standardized corporate network infrastructure from Cabletron to Cisco routers/switches.
  • Set up Compaq/Dell servers with NetWare and Windows NT 4.0-2000, utilizing various fault tolerance methods.

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