Objective

To create a more efficient work environment through the utilization of my in depth technical knowledge and strong interpersonal communication skills. To bring innovative solutions by offering start to finish project management for the most demanding situations.

Technical Skills

• Operating Systems Windows 95 98 98SE 2000 XP Vista Windows 7 Windows 8 Mac OS
• Server Platforms Windows Server and 2012
• Exchange 2003 2007 and 2010

Confidential

Networking Engineer

Responsibilities

• Troubleshoot and support virtualized environment for several hundred remote users
• Management and deployment of several remote backups running Storagecraft Shadow Protect and Image Manager
• Design and implementation of networks using MikroTik routers and numerous types of managed switches including Netgear HP Procurve and Cisco
• Developed and deployed device side scripting and scheduling for MikroTik routers
• Management of VLANs on new and existing production networks for VOIP segmenting and Wifi segmenting
• WAN troubleshooting and repair including Uverse Cable and T1
• Regularly performed live WAN rollovers
• Deployed network monitoring server The Dude and developed custom layout graphs and notifications to manage and monitor all customer routers and WAN connections

Confidential

Field Service Engineer

Responsibilities

• Troubleshoot and repair all models of HP color/mono Laserjets Zebra pro series label printers and pro series impact printers
• Extend T1 WAN from service demarc to customer specified locations
• Work extensively with other various networking and POS equipment
• Very dynamic skill set due to highly unpredictable scopes of work
• Numerous other varied projects completed including - Installation of the first Adspace in the United States through Creative Realities for Luxotica/Sunglass Hut in Easton Mall including a full redesign of the installation procedure - Installed complete hybridized WAND POS system for renovated Wendy s Chillicothe OH - Interoffice telecomm migrations - Polaris Fashion Place Adspace maintenance and repair - Systems migrations performed for Citizens Bank in OH and PA

Confidential

IT Manager/Technical Sales and Consulting/Technical Purchasing

Responsibilities

• Coordinate client site and in-house workflow and handling interoffice communication between sales staff and IT staff
• Ground up network/domain deployment and start to finish project management
• Network and domain live migration insuring minimal downtime while new server is deployed
• Surveillance systems consulting engineering and deployment with both analog and IP based technologies
• IP telephone systems consulting engineering and deployment
• Integration of mobile devices using iOS Android and Blackberry operating systems with exchange as well as other business centered applications such as JoinMe LogMeIn Skype and remote surveillance
• Constant contact with client from start to finish of project to insure optimum efficiency consistency and satisfaction of service
• Desktop and workstation hardware/software diagnostic and repair
• Laptop hardware/software diagnostic and repair including component level repair
• Windows server administration and management
• Windows server hardware/software diagnostic and repair
• Perform one-on-one training and seminars for internal staff and clients on the latest technology

Confidential

Information Services Desktop/Network Infrastructure

Responsibilities

• Network hardware infrastructure project planning mapping and deployment
• Coordinate among multiple interdepartmental supervisors to solve issues and minimize production downtime
• Deploy CAT5 and RG6 cabling to supplement existing infrastructure
• Provide tier 3 support for internal customers
• Map computers network devices and other I.T. assets for inventory control and assessment
• Image desktop computers
• Deploy imaged desktop computers for infrastructure upgrade
• Laptop and desktop computer testing
• Full experience with Legacy and up-to-date computer hardware including servers
• Test and repair Xerox field replacement units for Xerox printers
• Work on mechanical assemblies such as feeders
• Full comprehension of mid to high end color laser printers and copiers

Confidential

Desktop Services I.S. Internship

Responsibilities

• Hardware and software troubleshooting
• Provide tier 3 support for internal customers
• Workstation and laptop deployment
• Work within a large team and coordinate job functions interdepartmentally
• Maintain self-motivation and remain focused to work without managerial guidance

Confidential

Lead Residential Technician

Responsibilities

• Onsite PC repair/replacement of hardware and software components CPU memory motherboard hard drives CD-rom floppy disc cooling systems and power supplies
• Network troubleshooting and set up
• Removal of viruses and spy ware
• Extremely fast-paced and customer oriented atmosphere
• Zero end of support

Confidential

Retail Sales Manager/Technician

Responsibilities

• Manage retail side of the business
• Design and catalog
• Graphic design for advertisements
• On site repair and troubleshooting of problems
• Full responsibility of all in-store decisions
• Self-motivation of time awareness to accomplish duties on time without supervision