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Front End Customer Service Cashier Resume

North Point Durham North, CarolinA

SUMMARY:

  • A dedicated, versatile, results - driven accounting professional with over 15 years’ experience managing cash accounts payable, accounts receivable, and payroll for internal audit readiness under Federal Government GAAP / SOX compliance.
  • A fast learner with the experience of developing exceptional relationships with clients, peers, and senior leadership to provide sustainable business solutions and end results.
  • Proven problem solving and analytical thinking skills, that is ethically deadline-driven, and focused, with strong interpersonal, communication skills, working with compatible IBM hardware and MS software.
  • Extensive Project Management experience. systems like SAP, Oracle, Legacy, and ADP . Research and track purchase orders with vendors to ensure accurate billing, processing of vendor invoices, and resolution of inquiries or discrepancies, purchase orders, time and material quotes for commission payments using SAP, Oracle, MS Outlook, MS Excel, SharePoint, MS Office 365 (JAD), SQL, AS/400 system applications for bank deposits, month end closing reports, account holds, audit compliance, audit readiness, and cash account records for pending payments and receivables under GAAP guidelines using MS Excel V-lookup & Pivot tables.

CORE COMPETENCES:

15 years Accounting & Payroll using ADP* Customer Service *Cash Handling* Problem Solving* Business Analyst * Project Management * HIPPA * Solutions Advisor * Technology Proficient * *Data Processing* Research, and Analyze Data *Supervision & Management * IDX* Client & Debt to Income Life Coach /Social Work Support / Curam* Patient Scheduling /EPIS * Human Resources Director /HRIS *Create HTML/Script/XML/GML Product Documentation *15 years SQL/ AS/400/LAN/WAN/MSP*MS Outlook *SAP/Oracle/SPSS/OS390/Citrix, Lawson /Siebel* Statistics*PowerPoint, CMS, MS Excel 15 years RACF/VMS ZSecure and Vulnerability Scanning* 10+ Years Technical Writer Experience

PROFESSIONAL EXPERIENCE:

Confidential, North Point Durham, North Carolina

Front End Customer Service Cashier

Responsibilities:

  • Interact tactfully and answer client, patient, and employee inquiries in a knowledgeable and courteous manner
  • Handle cash money and determine correct monetary transactions for returns of damaged goods, merchandise, cash refunds, even cash exchanges, and commercial cash accounts. Identify appropriate customer / patient accounts.
  • React quickly to customer / patient requests, process customer / patient order reports,
  • Advise and Assist in preparation of special customer / patient purchase orders/ medical records and documents.
  • Collect cash payments, perform cash refunds, cash even exchanges, and online cash purchases.
  • Answer telephone calls from customers regarding item inquiries, installations, delivery, and item purchase calls.
  • Sell merchandise and products in order to satisfy customer wants, orders, deliveries, and product installations
  • Excellent verbal and written communication and customer service skills;
  • Planning, analytical and decision-making skills necessary to establish performance and activity goals, to develop and implement a plan of activities for their, and to monitor and report on performance;
  • Demonstrated capacity to hire and provide successful and management of supervisory and front-line staff to achieve performance goals; and quality front line customer / patient service.
  • Review existing customer contracts to determine all billable goods and services
  • Reconcile past cash paid invoices to ensure all billable goods and services has been invoiced properly
  • Work with multiple departments cross functionally in a fast-paced environment.
  • Track via MS Excel any outstanding billable services for enhanced special services
  • Work with Customer Service team to ensure all outstanding billable services are invoiced
  • Communicate with customers on outstanding bills for payment or closed accounts.
  • Present regular updates on employee work schedule status, progress, issues to management for adequate coverage

Confidential

Human Resource Employment Administrator/ Data & Financial Analyst

Responsibilities:

  • Answered client/ patient and employee inquiries in a knowledgeable and courteous manner
  • Resolved payroll inquiries or patient related escalated issues to proper channels, advise of co-pay cash reports.
  • Assisted in employee preparation of payroll documents, payroll using ADP, and I-cloud paying attention to details.
  • Maintain all patient /employee confidential information in a safe format with attention to details for employees/patients.
  • Added all patient / employee information changes, advances, salary updates, tax withholding documents, benefits deductions, Medicaid, Medicare, COBs, and direct deposit information in MS Excel and SAP database files
  • Prepare and maintain all related employee payroll records and patient reports. Strong problem-solving skills.
  • Prepare and processes I-9s and E-Verify, and Payroll with ADP
  • Assist in continued system of Headway staff using VM-ware, and MS Excel, SharePoint software
  • Updated HIPPA procedures for SAP technology guidebook, by analyzing current business processes with improvements.
  • Completed all other tasks as assigned by management, Classifying positions, salaries, and internal audits
  • Proficient in MS Office Suite, Word, Excel with pivot tables, and Outlook, Patient Medicaid, with ability to learn and use proprietary computer data and image management systems used in student loan account administration.

Confidential

Internal Account Auditor / Data & Financial Analyst

Responsibilities:

  • Data entry tax data and information in MUNIS ERP on each account for record keeping, and local State and Federal Tax Collection of information for IRS audit compliance creating e-NC3 files in MS Excel and uploading into SAP for testing files before production release with data mapping across interfaces.
  • Work with building large data sets, and analytical files for data preparation. Present data file analysis and recommendations to leadership when file problems arise for resolution. Ensure security and privacy of taxpayer data.
  • Over 7 years' experience working as a Data Analyst with APIs.
  • Development experience writing and creating SQL queries within MS Excel, and VBA.
  • Experienced in working with large amounts of data to build control reports from raw information
  • Highly organized, can handle multiple issues simultaneously, can work under stress, and clearly communicate status to management and others for problem resolutions.
  • High level of accuracy and attention to detail. Write technical product documentation using XML, SCRIPT, HTML, GML languages. Create Test Scripts. Strong research and analytical skills.
  • Demonstrated ability in collaborating and communicating with business partners across both business and technology functions to get desired results.
  • Planning, analytical and decision-making skills necessary to establish performance and activity goals, to develop and implement a plan of activities for their, and to monitor and report on performance;
  • Self-starter with proven analytical, problem solving, decision-making and critical thinking ability
  • Maturity to work as a leader with senior level professionals.

Confidential

Project Manager / Data & Business Analyst/ HR Generalist

Responsibilities:

  • Write SQL macro tools for back-end automated systems support and business operations
  • Worked with multiple groups to work through complex issues that included replicating, isolating, and identifying a root cause while providing work-around for testing, fixing, and patching software / hardware malfunctions.
  • Recommended product and process improvement strategies for improved architecture telecommunication operations.
  • Use automated manufacturing computer machinery to process canvas artwork
  • Recruited and trained newly on boarded employees on the job for safety and work.
  • Management-level work experience in loan administration and/or debt collection; professional knowledge of best practices for counseling borrowers on their repayment responsibilities and options and on loan collections; The ability to develop and maintain a detailed understanding of federal and State regulations and requirements regarding student loan default aversion, claim processing, repayment and collections;

Confidential

Project Manager / Data & Business Analyst/ HR Generalist

Responsibilities:

  • Write SQL macro tools for back-end automated systems support and business operations
  • Work with multiple groups to work through complex issues that include replicating, isolating, and identifying a root cause while providing work-around for testing, fixing, and patching software / hardware malfunctions.
  • Assist with setup of staging or test environments for performance tools.
  • Recommended product and process improvement strategies for improved architecture telecommunication operations. Use automated manufacturing computer machinery to process’s canvas artwork

Confidential

Project Manager / Data & Business Analyst / Internal Account Auditor

Responsibilities:

  • Research, Analyze, Review, and Track internal Medicaid claims within cost reports for payments by updating SAP database with claim information for internal audit readiness control, tracking and audit compliance, using MS Excel reports, and SAP GUI 7.6 database under GAAP/ SOX guidelines for information security and data management.
  • Writing technical reports and SOPS for audit compliance using XML / GML tags for production cover sheets and batching data files. Experience in managing multiple writing assignments in parallel, including extensive interaction with engineering subject matter experts for operations and audit compliance.
  • Plans and recommends security hardware, systems management software and architecture infrastructure using - Architecture Telecommunications ADDIE Model for configurations using ISO 2700 Firewalls and Security platforms
  • Assists the ISSO in writing risk waivers, executing Plan of Action Methodologies, preparing for audits and responding to high priority incidents on ISO 27000, IBM AS.400, OS/390 Architecture Telecommunications databases.
  • Evaluates and recommends new security and infrastructure products, maintains knowledge of emerging technologies for application to the enterprise. Acts as the security SME in the Change Advisory Board (CAB) and Change Configuration Board meetings.

Confidential

CPA Project Manager / Data & Business Analyst/ Internal Account Auditor

Responsibilities:

  • Organize, prioritize, and follow complex detailed financial procedures to ensure timely updates of new scanned image documents to hard-copy and electronic versions within SAP with MS Outlook. Research and track purchase orders with vendors to ensure accurate billing, processing of vendor invoices, and resolution of inquiries or discrepancies, purchase orders, time and material quotes for commission payments using SAP, Oracle, MS Outlook, MS Excel, SharePoint, iCloud, MS Office 365 (JAD), SQL, AS/400 system applications for using MS Excel metric reports.
  • Research, review, and analyze legal documentation and data information on each account on a case by case basis for a one call resolution with process call flow techniques in Social Work, Curam / Citrix resolving customer complaint calls per CSR protocol, establishing, developing, building, and maintaining effective working relationships / partnerships with customers, coworkers, and other departments as a (team player or project leader).
  • Managing multiple data projects using CRM / SCRUM tools, while documenting month end close accounting reports for management review using PowerPoint and MS Word applications for team and board meetings.
  • Conducted requirement analysis of existing procedures in OM fulfillment and structuring developments for revision and implementation of streamlined operations, resulting in an operational and capital savings.

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