ART Engineer Resume

SUMMARY:

Dedicated Network Administrator with excellent communication skills, technical aptitude, and troubleshooting ability

KEY SKILLS:

TCP/IP and IP Networking Protocols

Configuration for Cisco routers and switches

Transmission (DS1/DS3/SONET), Switching (circuit - switching/SS7) and TCP/IP (routers/higher-layer protocols

BGP

OSPF

Layer 1 transport and test equipment

Telephony/VOIP

ILEC interactions

Oracle Database

LAN/WAN protocols

Unix shell scripting

SS7 Protocol

Unified Messaging Services

Software/Hardware installation

Technical documentation and resolution

Excellent Verbal and Written Communication

World-Class Customer Support

EXPERIENCE:

ART Engineer

Confidential

Responsibilities:

Worked in many capacities including new hire trainer and manager, tier 1 technical support, and NOC Engineer.
Provides superior technical support and resolution to customers, vendors, and ILEC. Makes configuration changes to DS1, DS3, EFM, and T1 circuits.
Utilizes extensive knowledge and troubleshooting skills for Layer 1 Transport, TCP Protocol Stack, IP connectivity, bridge taps, load coils, smart jacks.
Experience with VOIP, Cloud Servers, Cloud PBX, data backup, anti-viral software, HME, and Internet connectivity for small business.
Effectively works on a team and on an individual basis to find creative solutions.
Uses excellent verbal and written skills to explain complex technical information to non-technical audiences.
Achieved over 50 promoters in 6 months, earned the TSAT MVP June 2012, and consistently displays a positive work ethic and commitment to quickly mastering new technology.

IT Service Desk Representative

Confidential

Responsibilities:

Provided Tier 1 technical support during critical events (network outages) and on a regular basis for internal staff, collaborated with multiple departments to clarify and resolve technical issues in a timely manner, utilized CSG, Netezza, Putty, SQL, Oracle, Excel, Unix, Remote Access, Active Directory, Microsoft Exchange, OWA, and VMWare, triaged high-severity incidents up to four times a night, used precise ticketing and documentation with HPOV, responded to over 200 service requests, including in person, email, and phone.

Assistant Manager

Confidential

Responsibilities:

Managed teams of 10 or more employees on a daily basis, took on a technical role repairing and troubleshooting PC and Peripherals, operated and maintained specialized printing equipment, AS/400 databases, provided superior customer service for over 300 customers daily, trained employees on company standards, current technology and operating systems, reviewed daily metrics and sales goals to exceed company standards and store operations.

Assistant Manager

Confidential

Responsibilities:

Management role included training and overseeing small teams in a fast-paced detail oriented environment.
Oversaw training of new employees and store openings for Rifle, CO.