Technical Lead Resume Profile PA - Hire IT People

OBJECTIVE

Jr. Network Unified Communications Field Tech

QUALIFICATIONS

Experienced computer network administration computer hardware and software support and telecommunications technician.

Technical Skills include

Database management system DBMS Structured Query Languages SQL Oracle .
Cisco switching and routing configurations protocols and IOS updates .
Group Policy Active Directory VLANs OSPF protocol Remote Access protocols OSI TCP/IP sub-netting LAN/WAN Ethernet.
Novell system administration iManager iPrint and Xen Virtualization .
Configure and troubleshoot network connectivity and access to network resources.
Install configure and troubleshoot system software based on the Microsoft Windows Operating System platform DOS 98 2000 XP W2K Enterprise Vista 7 and Server 2008 Unix/Linux and Mac OSX.
Workstation set up and configuration including routers and networked printers. Running and terminating Cat 5 cable.
Upgrade and repair computer software hardware.
Able to provide helpdesk support to users of numerous types of computer hardware software MS Word PowerPoint Excel Outlook and operating systems as well as Internet Explorer and various other Internet operating systems.

EXPERIENCE

Technical Lead

Confidential

Provide repair and upgrade for all types of computers including laptops tablets and smart phones including hardware and software.
Virus removal and customer s data backup.
Install new OS and patches. Also Troubleshoot repair hardware and drivers issues.
Procedure electronic tickets of equipment that needs repair.

Network Technician

Confidential

Assist Network Security Engineer in maintaining repairing and updating church s network systems.
Responsible for management and maintenance PCs software and hardware.
Configure test and install new hardware and software.
Monitor network and security cameras performances.
Also resolve variety of computer problems for friends including issues with computer wireless networks hardware and software smart phone technology and peripheral equipment

Desktop support

Confidential

Provide support to end user relating to hardware software computer applications LAN components and peripherals.
Provide computer imaging upon requests and repairs.
Process electronic tickets open update close of equipment that needs repair.
Virus removal internal and external. Upgrade memory data backup and recovery.
Troubleshoot repair hardware and drivers issues. Reset password to customers devices.
Train customers on their upgraded and repaired devices.

Tier III Electronic Technician

Confidential

Worked at highest level Level 3 Hard Fail Technician repairing and refurbishing variety of equipment including firmware updates and hardware replacements.
Had responsibility for final decision in analyzing Soft Fail Technicians equipment problems and determining if equipment was salvageable.
Set up client mobile technologies implemented network-related services including local area networks.
Responsible for troubleshooting and repairing all failures including no display signal power failures on various communication equipment including all models of mobile technologies.
Used all types of equipment including the Oscilloscope and multi-meters to diagnose problems made repairs using multiple tools including heat gun pre-heater solder iron microscope compressor etc
Read electronic graphs and schematics in various electronic circuit boards to identify and resolve hardware issues at the resistor and transistor levels within established Mean Time To Repair MTTR standards.
Supervised and trained employees on new technology and equipment.

General Manager

Confidential

Operated full-service computer and electronic products store. Sold and repaired all types of computers including laptops and cell-phones including hardware and software.
Provided troubleshooting and repair services on all types of equipment.
Assembled custom computers according to customers needs specifications and budgets.
Performed backup and recovery process for computers and cell phones.
Maintained inventory and ordered inventory of component parts from vendors.
Hired and trained staff.
Identified areas of cost reduction and quality improvements and implemented solutions to maintain profitability.
Maintained up-to-date information on new products and services including the latest technologies in the computer and mobile communications industries.