SUMMARY:

I am looking for a solid Network Operations Engineer support position supporting and monitoring LAN/WAN communications equipment as well as providing application support in a 24/7 environment. I am detail - oriented with good communication and documentation skills. I have IT project management experience as well as leadership experience. I believe that my knowledge and experience would make me a great asset in this position.

CABLE KNOWLEDGE::

Cisco CMTS

DOCSIS

Quam changes

Width changes

Diagnosis SNR issues

Cisco 3560 series switches

CUCM

Cisco Unity

Wi-Fi

Solar Winds

Remedy

Service Desk

Cisco Works

Net View

Cisco wireless Access points

Network Architecture

Project Management

EIGRP, BGP, OSPF

TCP/IP

Cisco IOS upgrades

VLANs

Stealth Watch

CCNA - expired

HDI Certified

Trend Micro Security

Trend Micro Data Loss Protection

Trend Micro Deep

Discovery Analyzer

Trend Micro Deep Discovery Inspector

Trend Micro Control Panel 6.0

Trend Micro Office Scan

TACACS+

PROFESSIONAL EXPERIENCE:

Confidential, Cartersville, GA

Network Operation Center Technician

Responsibilities:

• Created, updated, and resolved NOC trouble tickets in a 24/7 network environment.
• Proven high sense of urgency and responsiveness to quickly identify and address issues in a timely manner.
• Participated in network Infrastructure Monitoring.
• Supported, maintained, and modified BGP, EIGRP and OSPF routing protocols.
• Experience in high call volume environment.
• Ability to monitor systems for long periods of time to maintain systems integrity while maintaing and following response procedures.
• Experience with NMS tools
• Network engineering and system administration experience.
• Worked independently with onsite field technicians with making configuration changes and troubleshooting issues on Cisco and Juniper routers and Cisco Catalyst switches to resolve issues remotely.
• Trained newer NOC engineers on properly making configuration changes to network devices.
• Managed Break-fix issues and monitored all internal network systems including Cisco routers, Cisco Catalyst switches, and wireless access points (WAP) technologies.
• Adhered to metrics dealing with timely responses to all incidents, outages, and performance alerts.
• Much of my time was spent troubleshooting and resolving complex technical issues in a very technical environment.
• Documented any and all configuration changes made on network devices.
• Exceptional interpersonal skills as well as strong documentation skills.

Confidential, Atlanta, GA

I.T Support Analyst

Responsibilities:

• Provided second level support to resolve problems with products, hardware, and internal applications.
• Monitored and maintained internal network systems including Cisco routers, switches, and wireless devices.
• Provided support for Windows servers
• Active Directory, DNS and DHCP knowledge.
• Provided support and maintenance of Cannon Oce and Lexmark printers.
• Provided technical support to 200+ end users using Windows 10.
• Experience in high call volume environment.
• Documented work in a ticketing system.
• Monitored available disk space and processes running on Windows servers.
• Network engineering and system administration experience.
• Added memory and replaced hard drives to servers when necessary
• Participated in IT Infrastructure Monitoring.
• Created documentation for new I.T Support Analyst.

Confidential, Cartersville, GA

Technical Support Engineer

Responsibilities:

• Contributed to the of individual, team and network operation center performance goals.
• Experience in high call volume environment.
• Utilized all required resources and call flows to accurately resolve or escalate customer issues.
• Demonstrated exceptional customer service behaviors such as: being friendly and caring, listening, empathy, while sometimes diffusing upset customers.
• Participated in IT Infrastructure Monitoring.

Confidential, Atlanta, GA

Cyber Security Engineer

Responsibilities:

• Provided detailed reports using Trend Micro products which include, Trend Micro Deep Discovery Analyzer, Deep Discovery Inspector, and Trend Micro Control Manager.
• Communicated notifications regarding Security threats such as, Malware, Trojans, Ransomware, Worms, and C&C Callbacks to the Security Teams, Network Teams.

Confidential, Atlanta, GA

Network Analyst/Project Manager

Responsibilities:

• Lead project manager for 5 years working on network operations projects in the oil and gas industry related to remote site Moves, Adds, and Changes (MAC) projects as well as troubleshooting network issues.
• Configured Cisco routers, Cisco Catalyst switches, and wireless access points.
• Facility Site changes (new, moves & closures)
• Worked with the business units to get budgetary numbers approved for the execution of projects, created realistic expectations regarding deliverables for a given project.
• Changed out server and network hardware, faulty cables and cards in our highly secure off-site co-lo facility.
• Network engineering and system administration experience.
• Supported implementation, support, management, and deployment of security systems and devices using TACACS+
• Provided support in regards to IT Infrastructure Monitoring.
• Controlled access to information and resources, and provided technical expertise with support.
• Managed and assigned tasks to team members and worked with peers to ensure network equipment was configured and delivered on time.
• Experience with NMS tools
• Managed general contractors, electricians, and low voltage cabling contractors to ensure that all work was completed to code standards in remote locations.