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Program Support Assistant Resume

Washington, DC

SUMMARY:

  • A highly accomplished legal support professional, with over 10 years of experience and specialized expertise, to attorneys at prominent DC law firms, as well as the Secretary to the Confidential.
  • Provide direct support to the Confidential ’s Secretary, Deputy Secretaries, Assistant Secretary, and other staff to accomplish time - sensitive assignments, Agency-wide initiatives and special projects working as a team with other office staff members.
  • Gather, process, and analyze documents, including administrative proceedings, confidential treatment requests, court orders, court notices, Confidential examination summaries and comment letters.
  • I processed approximately 4575 documents.
  • Manage the front office activities including, but not limited to directing calls and visitors in the Office of the Secretary, maintains the record log of actions, proofread and edit correspondence, manage official files and records.
  • Compile budget execution reports and conduct comprehensive review of spending transactions. Investigate inconsistencies by gathering data, and pertinent fact-based information.
  • Create managerial reports by integrating findings from multiple sources.
  • Provide administrative back-up coverage for the Confidential Chair and Commissioners offices as needed.
  • Maintain sensitive data systems, including the electronic case chronology and file repository for the office.
  • Served as an assistant to an Administrative Law Judge and attorneys supporting the preparation of complex or unusual cases.
  • Reviewed and processed all travel vouchers for accuracy and compliance with travel regulations and Office of the Administrative Law Judge policies, secured the necessary District Chief Judge signature.
  • Served as the confidential assistant to the Chief Judge, which included maintaining highly confidential files and records relating to labor-management.
  • Corresponded with outside attorneys, claimants, defendants and members of Congress.
  • In conjunction with the Confidential ’s IT department, I assisted with the development of a new site/system for hard-copy exhibits to be loaded electronically for retrieval and future use, which increased savings and productivity.
  • Use advanced software features to produce charts, graphs, etc. for reports, meetings, and special conferences.
  • Electronically filed court documents with hearing offices with jurisdictional courts.
  • Transcribed, prepared and/or organized briefs, subpoenas, pleadings, motions, and other legal documents for filing in various courts.
  • Broad-based experience covering a full spectrum of administrative duties, including executive support, billing/budget, customer service, account and records management, database administration, document preparation, travel/meeting logistics/coordination, analyzing administrative issues, serving as the point of contact, and project/program support.
  • Superior multitasking talents, with the ability to manage multiple high-priority assignments.

COMPUTER SKILLS:

Knowledgeable with MS Outlook, MS Word, MS Excel, SharePoint, MS Access, CaseFileXpress, Adobe Acrobat Professional, CAS, LexisNexis, Westlaw, and PowerPoint, 60 WPM

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Program Support Assistant

Responsibilities:

  • Provide direct support to the Confidential ’s Secretary, Deputy Secretaries, Assistant Secretary, and other staff to accomplish time-sensitive assignments, Agency-wide initiatives and special projects working as a team with other office staff members.
  • Gather, process, and analyze documents, including administrative proceedings, confidential treatment requests, court orders, court notices, Confidential examination summaries and comment letters. In FY2013, I processed over 4500 documents.
  • Assist with the setup and execution of the Confidential weekly closed and open meeting with the Chair and Commissioners.
  • Provide administrative back-up coverage for the Confidential Chair and Commissioners offices as needed.
  • In conjunction with the Confidential ’s IT department, I assisted with the development of a new site/system for hard-copy exhibits to be loaded electronically for retrieval and future use, which increased savings and productivity.
  • Manage front office activities including but not limited to receiving incoming calls and visitors in the Office of the Secretary, maintains record log of actions and reviews and edit typed correspondence, manage official files and records, orders and retrieves supplies and equipment from Confidential supply store when needed.
  • Develop, liaise, and foster relationships with Confidential Commissioner staff, Attorneys, and staff to clarify ambiguous information.
  • Serve as data manager of tracking systems and records repositories. Annotate system with sensitive information and rectify discrepancies with erroneous entries, logistical data and commentary.
  • Compile budget execution reports and conducts comprehensive review of spending transactions. Investigate inconsistencies by gathering data, and pertinent fact-based information. Integrate findings from multiple sources into managerial reports.
  • Use advanced software features to produce charts, graphs and etc. for reports, meetings, and special conferences.
  • Maintain up-to-date electronic case chronology and file repository for the office.
  • Interpret policies, regulations and issuance carrier procedures.
  • Administer many different information technologies.
  • Perform research to respond to numerous inquiries concerning Commission actions and precedents from Commission staff as well as the public.
  • Analyze requests and conduct research if necessary in Commission databases, files, as well as internal and external databases, to answer difficult or complex questions.
  • Conducts in-depth electronic research using internal Confidential databases.
  • Participate on groups on individually to conduct special studies to measure quantitative and qualitative performance of administrative functions.
  • Review policies and protocols in relation to operations and isolate problems within administrative processes, while providing subsequent solutions.
  • Produce and review quarterly, bi-annually and annual reports using system features.
  • Researches and analyze problems, issues and/or administrative issues as they may arise and prepare potential solutions to brief management.
  • Coordinate, prepare and disseminate sensitive material while managing the flow of information.
  • Receive public inquiries and direct requests to the appropriate staff for action.

Confidential, Washington, DC

Legal Secretary

Responsibilities:

  • Provided support services, such as case filing, data retrieval, research, correspondence composition and etc., to attorneys at various prominent law firms in the Washington, DC metropolitan area.
  • Screened visitors and callers and forwarded requests to the appropriate staff based on my knowledge of the specialty areas.
  • Performed budget execution duties by tracking spending transactions and client billing invoices.
  • Coordinated travel, hotel and ground transportation arrangements for staff attorneys.
  • Served as timekeeper for the firm and worked with legal staff to allocate time within multi-faceted account system according to work performed within the weekly period.
  • Handled logistics for meetings, conference and special office events.
  • Researched office databases to track case information and locate decisions.
  • Prepared legal material for pending trials and produced illustrative charts.
  • Maintain sensitive data systems that housed client information, discovery data, court logistics and staffing angles.
  • Generate quality control reports that reflect assignment specifics and document issues, corrective action and recommendations.

Confidential, Bethesda, MD

Legal Secretary

Responsibilities:

  • Regularly briefed attorneys on case specifics and research findings.
  • Electronically filed court documents with hearing offices at jurisdictional courts.
  • Prepared subpoenas, foreclosure notices, court summonses and other legal notices.
  • Maintained firm’s database and records repository. Conducted searches for information within the databases, as needed and/or requested.
  • Prepared and proofread reports, and when appropriate reconciled information.
  • Annotated and updated client reports and produced quarterly client metrics.
  • Liaised with court personnel to confirm receipt of filings and deadlines. This required oral communication and sometime written communication to memorialize conversations and statements.
  • Annotated databases with client and case-related information.
  • Monitored and tracked travel expenditures.
  • Participated in conference calls with attorney and weekly staff meetings to discuss processes, plans, projections, issues, and new procedures.
  • Arranged for the transmission of documents, via special carriers, airway and process servers.
  • Maintained working relationships with opposing counsel’s staff to effectuate smooth litigation process and court preparation
  • Rectified error reports and ensured the accuracy of data transmitted.

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