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It Consultant/technical Specialist Resume

Saint Louis, MO

PROFESSIONAL SUMMARY:

  • Over eight years of Work experience in both Large and Small Corporate Enterprise IT Environments including IT Help Desk/Technical Support.
  • My Technical background includes Windows 7/10 Desktop Support, Computer Hardware Installation Setup and Support, Help Desk, Online Technical Support and Phone E - mail Chat Support with both Tier 1/2 and Tier 3 experience.
  • I have Networking experience including both LAN/WAN, VOIP, Avaya and Cisco Phone Configuration and Setup.
  • I have experience with the latest Computer hardware/software, smartphone/mobile and technical troubleshooting tools.
  • I have experience using IT ticketing systems including Remedy, ServiceNow and Salesforce.
  • I have the ability and willingness to learn and grasp new workplace technologies/concepts with ease.
  • Friendly and Professional attitude with strong motivation and drive to succeed.
  • Excellent Communication skills, working directly as a Subject Matter Expert (SME) with internal and external end users to successfully maintain positive relationships.

TECHNICAL SUMMARY:

Microsoft SCCM, Salesforce, JD Edwards, Confidential Big Fix Software Patching, Mobile Secure Messaging, Skype for Business, Mobile Iron (MDM), AirWatch (MDM), Ping ID, Active Directory, Team Viewer, OKTA Verify, Secret Server, Smart Console, Remote Desktop, Cisco Any Connect VPN Smart Web, Cisco Finesse, Cisco Jabber, Mobile Iron, Groupwise Mail System, Microsoft Exchange Server, Microsoft Outlook, Microsoft Excel, Microsoft Lync, Google Talk, Oracle D Confidential base, Windows NT, Windows 7, Windows 10, Microsoft Office 365, Microsoft Office 2013, Windows XP, ActiveX, Confidential Netop, Confidential Integrated Systems, Clarity, Confidential Hardware, Confidential Servers, Service Now Ticket System, Apple IOS, Apple Mac Book Pro, Apple Ipad, Remedy Console Ticket System, Remedy Force, BMC Remedy, Parature Ticket System, LAN, WAN, Pingpro, Compaq, Microsoft Sharepoint (Knowledgebase), Microsoft Word, Epic (EMR) Amdoc/Willow/Clindoc, Power Point, Novell,Red Hat, Linux, Adobe Acrobat, Instant Communicator, SQL Server Technology/Oracle D Confidential base.

WORK HISTORY:

Confidential, Saint Louis, MO

IT Consultant/Technical Specialist

Responsibilities:

  • Providing End User IT and Operations Support for small to medium sized Companies.
  • My responsibilities include End Users on new Technology and Hardware/Software migrations including Windows 7/10, Imaging Hardware and Break/Fix.
  • Provided Microsoft Office 2013/2016 and Outlook 365 technical support.
  • Provided Mobile Device Support including Confidential Liable and Apple IOS phone support, Android Configuration.
  • Supports the process of translating business needs into formal technical requirement deliverables. Experienced in setting project scope and deliverables to achieve a successful outcome
  • Able to bridge divergent levels of technological knowledge to reach a consensus.
  • End to end knowledge of enterprise wide project rollouts and components, Able to leverage extensive soft skills base while working on a project or team.

IT Operations Manager/Business Systems Analyst/Systems Administrator/Technical Support Specialist

Confidential, Saint Louis, MO

Responsibilities:

  • Provided IT Operations Support and to Corporate End Users including Technical Onboarding of New Hires, Managing Active Directory Accounts and deployments of New Confidential Hardware Laptops, Monitors and Cisco VOIP Phone Hardware to End Users.
  • Pushed Software Patches and Deployments using Microsoft SCCM. Resolved Tickets using BMC Remedy for any Technical Issues including Office 365, Skype for Business, Microsoft Teams, Microsoft Exchange Server, Cisco Any Connect VPN, JD Edwards Software and other Technical and Hardware Related Issues. Responsible for and assisting End Users on how to utilize Microsoft Teams for better Collaboration between Departments.
  • Provided Mobile Device Support including Confidential / Corporate Liable and Apple IOS, Android Configuration.
  • I supported the process of translating business needs into formal technical requirement deliverables.
  • Experienced in setting project scope and deliverables to achieve a successful outcome
  • Able to bridge divergent levels of technological knowledge to reach a consensus, End to end knowledge of enterprise wide project rollouts and components, Able to leverage extensive soft skills base while working on a project or team Responsible for MDM Security/Administration including Mobile Iron/Air watch and Secret Server.
  • Provided White Glove Technical and Hardware Support to Senior Management and Corporate Employees/Users.

Confidential, Saint Louis, MO

Business System Analyst /Technical End User Support

Responsibilities:

  • Responsible for both U.S. and Global Technical End User Support for Veoneer and utilized both ServiceNow and Salesforce to Open
  • Assign and Close Technical Support Tickets.
  • Reached out to End Users via Skype, Email and by Phone to provide help with Technical issues such as End User Access Request, Office 365 technical issues, Skype for Business, Microsoft Teams, Active Directory and MDM Request.
  • Provided Outstanding Technical Customer Service to Veoneer End Users.

Confidential, Saint Louis, MO

Senior Deployment and Migration Specialist/IT Service Desk Analyst

Responsibilities:

  • Responsible for Major End User Confidential Hardware Deployment and Setup including Imaging of Windows 10 Confidential Optiflex Desktop Machines for a major Technology Upgrade at Confidential .
  • Migrated End Users D Confidential to new Machines using Microsoft SCCM and provided Technical Assistance with Windows 10, Office 365, Outlook 2016, Skype for Business and other Migration Issues.
  • Resolved old back logged IT related tickets in Service Now for issues such as Cisco AnyConnect, VPN, Mobile Iron, AirWatch, Windows 10, Outlook 2016, Office 365, Skype for Business, Iphone/Ipad and Exchange Server.

Confidential, Saint Louis, MO

Senior Remote Epic Analyst/Senior Desktop Support Engineer

Responsibilities:

  • Provided Epic Clinical Application Support for Hospital and Medical Office Staff in preparation for a Hospital Go-Live Event.
  • Deployed new Confidential Laptops with the latest Windows 10 Image and Office 365 Products (Outlook, Skype for Business, One Note etc.)
  • Responsible for providing outstanding Customer Service to our Corporate Users and White Glove VIP Setup for Executives and Re-imaging of old Confidential machines and migrating D Confidential to One Drive for Users.

Confidential, Saint Louis, Missouri

Senior Technician/Mobility Device Support

Responsibilities:

  • Provided Mobility Device and Phone Support to Field Engagement Specialists including setup of AirWatch Mobile Device Security Software on Corporate Liable Devices.
  • Configured Tablets, Mobile Phones and Apple IOS Ipads/Iphones for access to Outlook Emails and other Company approved Apps.
  • Answered End User questions and provided outstanding Customer Service to Executives and other End Users.
  • Used Remedy Ticketing System to Open, Update and Close Mobility Tickets.
  • Responsible for building and deployment of new Ipads to Remote End Users and Ipad End User .

Confidential, Saint Louis, Missouri

Senior Analyst

Responsibilities:

  • Responsible for Spok Mobile Admin and Setup on both Corporate Liable and Individual Liable Iphones and Android Devices including Office 365 Support including Active Directory ID/Password resets and authentication.
  • Setup Outlook E-mail on Corporate Liable Phones for Confidential employees during the transition from Groupwise to Microsoft Exchange.
  • Mobile Iron and AirWatch (Mobile Device Management).
  • Deployed and provided Help Desk support for setup of the new iphone 6 and Iphone 6 plus phones to all Hospital users system-wide who are eligible for an upgrade or a new line of service.
  • Created documentation and provided instructional material to users on how to set up Mobile Iron Security on Devices and setup of Groupwise E-mail.
  • Provided both over the phone Iphone 6 support and face to face Iphone 6 support to Hospital Administrators, Doctors, Nurses and other Confidential employees systemwide.
  • Responsible for ordering iphone 6 phones and accessories from Confidential approved vendors and activating and deploying phones in a timely manner to ensure HIPPA/PHI compliance and enhanced productivity with the latest mobile technology.

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