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Customer Service Support Reading, PA

OBJECTIVE:

To obtain a position in customer service with a well - established company where I can use my skills and knowledge to help the company meet and surpass its goals.

SUMMARY:

Highly skilled and detail-oriented Administrative Professional with an excellent record of successful multi-tasking and customer service. Able to work effectively as part of a team as well as independently. Promoted several times to positions with increased responsibility.

SKILLS:

Accounts Receivable

SharePoint

Spreadsheet Preparation

Accounts Payable

Project Management

Multi - tasking

Microsoft Office Suite

Customer Service

Vendor negotiations

Inventory Management

Strong Work Ethic

Procurement

EXPERIENCE:

Confidential, Reading, PA

Customer Service Support

Responsibilities:

  • Enter sales orders and communicate with customers to resolve any issues
  • EDI orders, verify pricing and interact with warehouses, planners, logistics and National Account Manager on inventory availability
  • Assist Customer Service with order entry, daily reports and special projects
  • Daily reports in Baan, SAP, Monarch and Excel
  • SAP - Assign commissions and provide tracking for orders
  • Update customer websites with order acknowledgements and tracking information
  • Issued Purchase Orders for NP and small HX batteries
  • Contacted suppliers on price discrepancies and delivery date changes
  • Verified pricing and quantities on orders for accounts payable
  • Updated PSI (Purchase/Sales/Inventory) spreadsheet
  • Entered container information in Baan and tracked shipment status on web sites

Confidential, Orwigsburg, PA

Scan/DSD Coordinator

Responsibilities:

  • Prepare quotes for customers
  • Process Customer orders and provide status updates
  • Expedite Purchase Orders
  • Work with suppliers on consignment items, cycle count as needed and provide consignment reports
  • Work with ISO auditors
  • Contact suppliers to expedite orders, verify products received, and pricing discrepancies
  • Data Entry, document filing, answering telephone and various administrative duties

Confidential, Pottsville, PA

Scan/DSD Coordinator

Responsibilities:

  • Processed bi-weekly payroll for thirty (30) people
  • Managed Office staff of three (3) employees
  • Recorded and prepared all cash receipts for bank deposits
  • Customer & supplier communication
  • Provided administrative support for three (3) companies

Confidential, Orwigsburg, PA

Scan/DSD Coordinator

Responsibilities:

  • Review Sales Floor to check for pricing of specials & displays
  • Hanging of weekly/monthly proce tags
  • Perform scan audits
  • Check price tags for accuracy
  • Print & DIstrubute reports to departments
  • Receive all direct store deliveries
  • Interact with sales representatives and vendors
  • Check in and scan all vendor deliveries confirming quantity and items
  • Conduct a total sign program that informs the customers of our pricing integrity
  • Enforce a front end policy with all cashiers to inform management of items not on file
  • Process department transfers
  • Process damages and reclaim

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