Resume Customer Service Support Reading, PA - Hire IT People

OBJECTIVE:

To obtain a position in customer service with a well - established company where I can use my skills and knowledge to help the company meet and surpass its goals.

SUMMARY:

Highly skilled and detail-oriented Administrative Professional with an excellent record of successful multi-tasking and customer service. Able to work effectively as part of a team as well as independently. Promoted several times to positions with increased responsibility.

SKILLS:

Accounts Receivable

SharePoint

Spreadsheet Preparation

Accounts Payable

Project Management

Multi - tasking

Microsoft Office Suite

Customer Service

Vendor negotiations

Inventory Management

Strong Work Ethic

Procurement

EXPERIENCE:

Confidential, Reading, PA

Customer Service Support

Responsibilities:

Enter sales orders and communicate with customers to resolve any issues
EDI orders, verify pricing and interact with warehouses, planners, logistics and National Account Manager on inventory availability
Assist Customer Service with order entry, daily reports and special projects
Daily reports in Baan, SAP, Monarch and Excel
SAP - Assign commissions and provide tracking for orders
Update customer websites with order acknowledgements and tracking information
Issued Purchase Orders for NP and small HX batteries
Contacted suppliers on price discrepancies and delivery date changes
Verified pricing and quantities on orders for accounts payable
Updated PSI (Purchase/Sales/Inventory) spreadsheet
Entered container information in Baan and tracked shipment status on web sites

Confidential, Orwigsburg, PA

Scan/DSD Coordinator

Responsibilities:

Prepare quotes for customers
Process Customer orders and provide status updates
Expedite Purchase Orders
Work with suppliers on consignment items, cycle count as needed and provide consignment reports
Work with ISO auditors
Contact suppliers to expedite orders, verify products received, and pricing discrepancies
Data Entry, document filing, answering telephone and various administrative duties

Confidential, Pottsville, PA

Scan/DSD Coordinator

Responsibilities:

Processed bi-weekly payroll for thirty (30) people
Managed Office staff of three (3) employees
Recorded and prepared all cash receipts for bank deposits
Customer & supplier communication
Provided administrative support for three (3) companies

Confidential, Orwigsburg, PA

Scan/DSD Coordinator

Responsibilities:

Review Sales Floor to check for pricing of specials & displays
Hanging of weekly/monthly proce tags
Perform scan audits
Check price tags for accuracy
Print & DIstrubute reports to departments
Receive all direct store deliveries
Interact with sales representatives and vendors
Check in and scan all vendor deliveries confirming quantity and items
Conduct a total sign program that informs the customers of our pricing integrity
Enforce a front end policy with all cashiers to inform management of items not on file
Process department transfers
Process damages and reclaim

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Customer Service Support Reading, PA

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