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Production Support Resume

Sherman Oaks, CA


Technical leadership, development, guidance and accountability for legacy and client server (n - tier) systems (design, development, support or transition), using System Development (Waterfall), Service Oriented Architecture, Agile, project management and data modeling methodologies. Primary liaison between business owner (s), application team(s) and stakeholders to clearly define, develop, implement and document processes, depending on the methodology used. Implementation of various projects for multiple clients, in Retail, Insurance, Financial, Telecommunication and other industries to achieve their mission, vision statement using technological and strategic objectives in support of the business need. Other duties included Disaster & recovery, contingency and business continuity planning, database administration.



Platforms - Windows 2000, 2000 Advanced Server, 2003 Server, 2008 and 2012 Server, Apache (HTTP & TOMCAT) Server, SharePoint 2007, SAP Presentation, Application, Database, and Web Application Server (WebAS), SAP NetWeaver.:

Operating Systems: MS Windows 2000, XP, VISTA, Windows v7 - v10, DOS, UNIX (Korn, Bourne, C shell) UNIX (NFS, SAMP,LAMP), GNU/LINUX.

RDBMS Server's: Microsoft SQL Server (2000, 2005, 2008, 2012), MS SQL Server Business Intelligence (SSIS, SSRS, SSAS, DTExec, DTExecUI, DTUTIL), Microsoft Access, SQL, TSQL, DB2/UDB, Oracle, Oracle8i, Oracle 11g (PL/SQL), Teradata, MySQL..

Software: , Visual Basic 6, Active Server Page (ASP), VB Script, C++, C#, Language-Integrated Query (LINQ), Windows Presentation Foundation(WPF), Windows Communication Foundation (WCF), ODBC/JDBC/DBI, SSH2, SFTP, PHP4, SQL, MICROFOCUS COBOL, JAVA, JavaScript, JavaScript Object Notation(JSON),, JQuery, Cascading Style Sheets (CSS, CSS3),Comma-Separated Values (CSV) Formats, Windows Communication Foundation(WCF), Web Services Descriptions (WSDL), Universal Description, Discovery, and Integration (UDDI), MS Office Suite.

Markup Language: XML, XSD, XSLT, XQuery, XHTML, Electronic Business Extensible Markup Language (ebXML) Discoverable Taxonomy Set (DTS), XBRL General Ledger taxonomy (XBRL GL), eXtensible Business Report Language (XBRL), HTML, DHTML, HTML 5, Simple Cloud Identity Management (SCIM), Security Assertion Markup Language (SAML), extensible Access Control Markup Language (XACML), Asynchronous JavaScript and XML. (AJAX), SAP GUI, SAP GUI for HTML.

FrameWorks: Microsoft .Net (1.0, 2.0, 3.5, 4.0, 7.0), JDeveloper Studio , NetBeans IDE 7.2.1,, J2EE, JAVA SDK, MS Visual Studio (2003, 2005, 2008, 2010, 2017), WS-Security framework, ECLIPSE.

Networks/Protocols: Ethernet, ATM, LAN, WAN, Wireless, Universal Mobile Telecommunication Systems (UMTS), Global System for Mobile communications (GSM), General Packet Radio Service (GPRS), Wideband Code Division Multiple Access (W-CDMA), TCP/IP, HTTP, Representational State Transfer(REST), Simple Object Access Protocol(SOAP), Session Initiation Protocol (SIP), Voice over Internet Phone (VoIP), RIP, OSPF, SAP, H.323, IMS Connect/OTMA.

Configuration Management: ClearCase, ClearQuest, SafeSource.

Software Methodologies & Technologies: Agile Software Development, Object-Oriented Analysis & Design, Data-Warehousing, System Development and Service Development life cycle (SDLC), Rational Rose/Unified Modelling Language (UML), Microsoft Project, Microsoft office edition 2003 & 2007, 2010, Enterprise Data Management & Administration, Enterprise Resources Management, Business Intelligence Systems, IMS Specifications Interoperability, Decision Support & Expert Systems, (DeMarco, Chen, Erwin models, Gane & Sarson, Yourdon Methodology), Service Oriented Architect (SOA).


Operating Systems: IBM zOS 2.3 - 64-bit z/Architecture, IBM System z10 and IBM System z9 technology and the IBM eServer, zSeries 990 (z990), 890 (z890), OS390, OS/VS/MVS/XA/ESA, IBM zOS v2.2, DEC/VAX Open VMS, IBM VM/CMS, IBM Resource Access Control Facility (RACF).

Environment: /access methods TSO/E, TSO/ISPF, JCL, DOS/VSE, DEC DCL, CMS, ROSCOE, DASD, SAS, SMS, SDSF, PDF, VSAM.

Software/subsystems: COBOL, COBOL II, COBOL 5, VAX COBOL, COBOL 370, PL/1, Basic Assembler Language, DYL-280, SAS v9, RUMBA Gateway, FTP, FDR/ABR, CLIST, IBM Utilities, FILEAID, EASYTRIEVE, TPNS, XPEDITER, INTERTEST, CA-7, SOL, PSI, CICS, IMS/DL1/DC - (BTS, MFS, FSS, BMP, MPP), IMS/DB/DL1, IMS/ESA v14.1, JES, APPC, z/OS UNIX System Services, DDF, IMS Problem Investigator. QMF, SPUFI, DB2 OPTIMIZER, FaultAnalyzer.


Mainframe Database: IMS DB/DL1, FASTPATH, IBM DB2 (11.1), Distributed Relational Database Architecture (DRDA) TERADATA - (BTEQ, Queryman, FASTEXPORT, FASTLOAD, MULTILOAD, TPUMP), PLATINUM/DB2, DEC'S RDB


Confidential, Sherman Oaks, CA

Production support


  • The Confidential system also provides inventory management of transport facilities, terminating and signaling. Confidential child Applications -Trunk and Facility Assignment System (TFAS), Total System for External Network Distribution (TSEND), Word-Sketch (Visual Basic using .NET Platform), and Planning Workstation (PWS), Confidential jX GUI, Confidential jX API. Other assignments include participation in coordination of software release twice a year for Client Server and Mainframe environment, Disaster and recovery exercise architect for Confidential and Confidential jX child applications residing on Midrange platform.

Technologies: Oracle, PL/SQL, TOAD for ORACLE 11.6, JAVA 7, JRE, Microsoft SQL Server, MVS zOS 2.2, TSO/ISPF, IMS DB/DC, DL1 v14.1, DB2/SQL v11.1, QMF, SPUFI, UNIX, JCL, COBOL 5, Enterprise COBOL for z/OS, V5.1, RACF, ODBC, IBM WebSphere™ Message Queue (MQ), IMS Connect/OTMA, XML, XSD, XSLT, XPATH, XQUERY, WSDL, REST, HTTP, PHP, SOAP, SSL, TLS, Microsoft Visual Basic/ASP, Windows 7 & 10, Windows Server 2008 & 2012, SharePoint, Service Oriented Architecture(SOA), Eclispe 10, IBM Fault Analyzer, IBM IMS Problem Investigator, CHANGEMAN, PAVALET/PANEXEC, SAP Business Object XI 3.1, SAP BUSINESS OBJECTS, BI Platform 4.1, Web-Services, AGILE, UNIX, Domain Name Services (DNS).

Confidential, Port Hueneme, CA\

Consultant/Network Support


  • Providing strategy to web-developer in the development and conversion of Confidential web site from from MS SQL to UDB and creation of stored procedures, tables for storage of documents created by UI (PHP, UniFlash, HTML, DB2 Connect)
  • Service support of Confidential LAN Network Support of LAN, and Website.
  • Service Support activities included software updates, operating Systems
  • Updates/patches, Installation and activation of Virus Software on all workstations, configuring host to connect to various printers, increasing memory capacity, wireless access point installation, switch replace and configuration, on-call support.

Technologies: PHP, DB2 Universal Database (UDB), SQL, UniFlash, MS SQL Server, MS Visual Basic, JavaScript, Windows XP, VISTA, Linksys routers, CISCO Switch, LAN.

Confidential, Torrance, CA

Technical Analyst


  • Provide 24 by 7 customer and system production support and enhancement of Dealer Pipeline Management System ( Confidential ).
  • Confidential (ERP module) is the front-end of Toyota ERP system which integrated with other systems for fulfilment (business process).
  • Confidential is a real-time, distributed n-tier system used for vehicle allocation and swapping of vehicles by dealer.
  • Applied service design and transition phase in the enhancement of five projects for Confidential tiers (Web (UI), application and database servers.

Technologies: Visual Basic 6, NET platform (3.5) runtime. MS Visual Studio 6, SQL, Active Server Pages (ASP), HTML, CSS, JAVASCRIPT, VB Script, DB2/SQL, MS SQL Server Stored Procedures, TSQL, MVS ZOS/390, TSO, JCL, COBOLII, COBOL, IMS DB/DC/DL1, CICS, ODBC, MQ WebSphere, Enterprise Service Bus (MQ), DB2 Client, MS SQL Server, XML, XSD, XSLT, XPATH, XQUERY, MS Host Integration Server (HIS), ClearCase, ClearQuest, SharePoint, VM Virtual Machine, Service Oriented Architecture(SOA), REST, HTTP, SOAP.

Confidential, CA

Consultant/Network Support/Web Developer


  • Providing strategy to web-developer in the development and conversion of Confidential web site from MS SQL to UDB and creation of stored procedures, tables for storage of documents created by UI (PHP, UniFlash, HTML, DB2 Connect)
  • Service Support activities included software updates, operating Systems
  • Updates/patches, Installation and activation of Virus Software on all workstations, configuring host to connect to various printers, increasing memory capacity, wireless access point installation, switch replace and configuration, on-call support.

Technologies: PHP, DB2 Universal Database (UDB), SQL, UniFlash, MS SQL Server, MS Visual Basic, JavaScript, Windows XP, VISTA, Linksys routers, CISCO Switch, LAN.

Confidential, Los Angeles, CA.

IT Consultant /.NET Solutions Architect


  • Service strategy, service design and transition applied to enhance existing Shepherd Hill portal UI (ASP, JavaScript, AJAX), Business Logic (C#) and Database (SQL Server) to solicit and accept donations.
  • Objected oriented methodology applied in analysis, design and integration of program solutions in development of One Seat web site for Shepherd Hills Church.

Technologies: Windows platform, MS SQL Server 2005 (Stored Procedure, SQL), Server 2007, Visual Studio 2005, 2008 .NET platforms (2.0, 3.5, 4.0, some SOA features), C#, ASP.Net, AJAX, HTML, JAVASCRIPT, CSS, HTTP, SQL, ADO, Shelby ARENA Management System.

Confidential, Sacramento, CA.

Senior Technical Architect/Consultant


  • Provide analytical, technical, and support for the Information Systems Division (ITSD), Information Management Architecture Section (IMAS), Confidential take over activities.
  • This position has the responsibility of supporting, managing and documenting duties to this effort in relation to problem resolution, FTP's, Web-Site support, and production support.
  • These duties included analysis, design, specifications and testing as well as managing tasks and priorities.
  • This support will directly assist the Infrastructure Support Branch and the Application Support Branch in creating a parallel testing environment for MEDS Confidential takeover tasks.

Technologies: MVS ZOS/390, TSO, MVS, and JCL, COBOLII, Wintel environment, FTP technologies, MQSeries, project management, Systems Development Life Cycle (SDLC) and LiveLink (ECM), Microsoft Office Suite; MS Project ACCESS, EXCEL and WORD, Visio, Object Oriented Design, DB2 Databases.

Confidential, Port Hueneme, CA

Consultant/Network Support/Web Developer


  • Providing Strategy on storage of blobs, and capacity planning of MS SQL Server for Confidential.
  • Service support of Confidential Inc. LAN Network

Technologies: MS SQL Server, MS Server, SQL, Flash, MS Visual Basic, JavaScript, Adobe, MS Paint Shop, WINDOWS XP, VISTA, Linksys routers, CISCO Switch, LAN.

Confidential, Sacramento, CA.

Consultant, Systems Engineer


  • Responsibilities included customer support, problem statement resolution, production daily cycle (24/7) on-call rotational support for cycle, system interfaces, and back-end data stores.
  • Problem statement resolution entails any modifications, or enhancements to CA-MMIS, and Confidential data transmissions to client's front-end databases.
  • Gathering requirement and meeting with user of Medi-cal, Medicaid system for discussion of required changes.

Technologies: OS390/Zos, TSO/ISPF, VSAM, DYL-280, COBOL 370, CICS, COBOLII, SQL Interface, BAL, JCL, CA-1, CA-7, FTP, PSI, SOL, PlanView, LiveLink (ECM), Oracle 9, PL/SQL, IBM RACF, Windows XP Professional.

Confidential, Downey, CA.

Consultant, System Analyst, .NET Solutions Architect


  • Develop integrated solutions in support of hospital materials management systems within information service division.
  • Confidential is a pharmacy and materials management system used for order encumbrance, procurement orders, and materials management processing.
  • Assignments include, enhancements, development for low-unit of measure, just in-time inventory for the stock order process, database manipulation (insert, update, deletion) of procurement orders to back-end database and production support.
  • Service design, transition and integration of bi-directional process to transmit procurement orders generated using HTTP 1.1, SOAP Header, XML, Mainframe sockets to transmit documents to Server 2000 platform, for extraction of XML nodes within XML DOM for update to SQL Server (back-end) Database. Installation, configuration, support of testing environment and migration of production components, objects, schemas to 2003 server, SQL 2000 server and VB.net platform.
  • Development and enhancement of Visual Basic, ASP, VBScript, Visual Basic.net programs and stored procedures for SQL server back-end database.
  • Development of Project Management Plan using MS Project for conversion project.

Technologies: TSO/ISPF, Cobol, Cobol II, Assembler, CICS, BMS, IMS DB/DL1, IBM RACF, Xpeditor, Microsoft Access, Microsoft Project, Microsoft Visio, MS Server versions: 2000, 2000 Advanced Server, 2003 Server, Microsoft SQL Server 2000, Stored procedures, SQL/TSQL, MS Visual Studio, .NET/VB.NET, OS/390 z/OS JCL, Active Server Page, Visual Basic 6, ADO, VBScript, JavaScript, COM, ODBC, XML, HTTP 1.1, CICS TS, HostBridge.

Confidential, Long Beach, CA

Network Technical Assistant


  • Support the installation, maintenance, troubleshooting of Devry Network/LAN Infrastructure which included database, servers, Websites, and problem resolution of hardware and software used Confidential Southern California campuses.

Technologies: Microsoft Windows 2000/2003/XP, LAN/WAN, Ethernet Network, System Analysis & Design, vb.net, Visual Basic, ASP, ADO, JAVA, Netware server, Windows 2003 Server, Linux, SQL, DB2 Universal Database (UDB).

Confidential, Gardena, CA

Web Designer/Developer


  • Object Oriented Methodology applied in the development, and enhancement of Computer Engineer Technology web site.

Technologies: Java 2, JSP, Java SDK, HTML, DHTML, XML, Microsoft Visio, TextPad, Novell Client, Windows XP, MS Access, JDBC, Apache (TomCat) Server, SSL, Windows XP.

Confidential, Honolulu, HI

Systems Analyst


  • Design and development of Logical Database (ERD), System Analysis diagrams (DFD, Flowcharts).
  • Synchronized programs to extract data from DB2 back-end database on IBM mainframe and transport back to DEC/VAX which, uploaded to DEC Rdb (back-end database).
  • Extracted data used for reporting FELIX system statistics (Linear/Multiple Regression Analysis) in Hawaii schools for Department of .

Technologies: DEC/VAX VMS, DEC's Rdb, IBM 30xx, Windows 98, Microsoft Office/Access, MVS/ESA, JCL, TSO, DEC DCL, VAX COBOL, COBOLII, SAS, DB2, SQL, Lotus Notes, SMARTSTAR (RAD).

Confidential, Honolulu, HI

Business analysis, Data Analyst/Modeler, Web Developer-Consultant


  • SDLC methodology applied in development of Building Permit system portal for the Confidential .
  • Logical and physical design of back-end MySqL database.
  • The Building Permit Application system is an Internet-based system that allows the entry of Building Permits for the island of Oahu.
  • The application consisted of design and development of five components coded in PHP which contained numerous lookups coded HTML to assist users in the processing of Building Permits Applications.
  • Client/server-side processing, and generation of XML documents for transmittal to the Host, were also components of this web-based application.
  • Installation, configuration of UNIX (FreeBSD)

Technologies: UNIX(Bourne, Korn Shell), DHTML, SSH2, SFTP, XML, Windows 2000, Microsoft Office, PHP4, SQL, Dell Inspiron Notebook Port Replicator III workstation, TelNet SSH, Shell Scripting (unnamed pipes), Linux Apached MySQL Pearl/PHP/Python (LAMP), Apache (HTTP) Server, CGI, XML, Intranet.

Confidential, Honolulu, HI



  • Enhancement and development of program specification, documentation, program code, Y2K compliance of Kaiser system

Technologies: Windows 95, 3.1, Microsoft Office/Access, CICS, DB2/SQL, QMF, SPUFI, COBOL, COBOLII, OS/JCL, TSO/ISPF, IBM Utilities, IBM RACF, Fileaid, Easytrieve

Confidential, Washington, DC



  • involves consulting with the system owner and other points of contact to verify the application's role and Y2K compliance.
  • Maturity level is determined by a documentation review of system analysis and planning, system design, testing phases, Quality Assurance, software, hardware restraints, implementation, production, configuration management or independent testing by IV & V specialist. IV & V testing completed on mainframe and Confidential intranet for GUI applications.
  • Committee chose two of my documents for presentation to Confidential .
  • Windows 95, 98, Microsoft Office/Access, Adabas, Natural, PL/1, RUMBA Gateway, FTP, CICS, FOCUS, COBOL,ORACLE 9, PL/SQL, Apache Server, TSO, ES9000, Lotus Notes 4.6, PC platform, LIBRIRIAN, PANVALET, ENDEAVOR

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