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Technical Specialist Resume

Bothell, WA

SUMMARY:

  • Knowledgeable in advanced techniques in Excel.
  • VLOOKUP, INDEX, nested IF functions, utilizing data from multiple tabs, pivot tables, making user forms, modules, macros, VBA, etc.
  • Extensive Microsoft Office Suite and Confidential Suite experience.
  • SQL Server Management Studio (SSMS); SQL Server Analysis Services (SSAS)
  • Microsoft Access, Visio, and Visual Studio; built dashboards in Tableau, query development in PLX.
  • Leader of data deduplication efforts using Extract, Transform, and Load (ETL).
  • Familiarity with digital ticketing systems for customer/company issue tracking and communications.
  • Regularly write and update standard operating procedures (SOPs).
  • Frequent collaboration with cross - functional departments from across the planet.
  • Consulted with small businesses for financial and major purchase decisions.

WORK EXPERIENCE:

Technical Specialist

Confidential, Bothell, WA

Responsibilities:

  • Technical writer for new and existing projects and processes
  • Acting as the policy and workflow point-of-contact for several teams
  • Uploading and maintaining company internal documentation database
  • Managing concurrent projects with competing deadlines

Visual Data Specialist - Assistant Team Lead

Confidential, Bothell, WA

Responsibilities:

  • Directed a high production team of Visual Data Specialist/Operators who map user feedback, review map images, properly identify businesses and buildings, determine if changes are necessary, and update as needed.
  • Guided team of 10+ members through analyzing data and performing quality control per policies.
  • Coordinated appearance of dozens of customer-facing community events affecting millions of people worldwide per quarter; ensured all event maps were properly updated and labeled appropriately.
  • Educated engineers and upper-management about job role, inviting them to observe the ultra-detailed scrutiny involved in producing quality, updated product; provide input on goals, scope, workflow, challenges, and potential improvements.
  • Created weekly reports using SQL generated metrics.
  • Promoted to Assistant Team Lead within one year.
  • Built dashboard that illustrated send-back rates for team to use, improving decision-making on needed employee performance and identifying policy improvements.

Scoring Specialist

Confidential, Lynnwood, WA

Responsibilities:

  • Graded state tests (the Smarter Balance) based off of predefined guidelines, for both Math and English.
  • This was a remote position.

Customer Service Representative

Confidential, Mountlake Terrace, WA

Responsibilities:

  • Supplied phone based customer and provider support.
  • Used a digital ticketing system (Facets).
  • Entrusted to work with confidential information.

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