Technical Specialist Resume Bothell, WA - Hire IT People

SUMMARY:

Knowledgeable in advanced techniques in Excel.
VLOOKUP, INDEX, nested IF functions, utilizing data from multiple tabs, pivot tables, making user forms, modules, macros, VBA, etc.
Extensive Microsoft Office Suite and Confidential Suite experience.
SQL Server Management Studio (SSMS); SQL Server Analysis Services (SSAS)
Microsoft Access, Visio, and Visual Studio; built dashboards in Tableau, query development in PLX.
Leader of data deduplication efforts using Extract, Transform, and Load (ETL).
Familiarity with digital ticketing systems for customer/company issue tracking and communications.
Regularly write and update standard operating procedures (SOPs).
Frequent collaboration with cross - functional departments from across the planet.
Consulted with small businesses for financial and major purchase decisions.

WORK EXPERIENCE:

Technical Specialist

Confidential, Bothell, WA

Responsibilities:

Visual Data Specialist - Assistant Team Lead

Confidential, Bothell, WA

Responsibilities:

Directed a high production team of Visual Data Specialist/Operators who map user feedback, review map images, properly identify businesses and buildings, determine if changes are necessary, and update as needed.
Guided team of 10+ members through analyzing data and performing quality control per policies.
Coordinated appearance of dozens of customer-facing community events affecting millions of people worldwide per quarter; ensured all event maps were properly updated and labeled appropriately.
Educated engineers and upper-management about job role, inviting them to observe the ultra-detailed scrutiny involved in producing quality, updated product; provide input on goals, scope, workflow, challenges, and potential improvements.
Created weekly reports using SQL generated metrics.
Promoted to Assistant Team Lead within one year.
Built dashboard that illustrated send-back rates for team to use, improving decision-making on needed employee performance and identifying policy improvements.

Scoring Specialist

Confidential, Lynnwood, WA

Responsibilities:

Graded state tests (the Smarter Balance) based off of predefined guidelines, for both Math and English.
This was a remote position.

Customer Service Representative

Confidential, Mountlake Terrace, WA

Responsibilities: