Operating Systems Installed/Configured Windows XP Windows 2003 Server Windows Vista Windows 7 Mac O.S 10.6 Snow Leopard Mac O.S.10.7 Lion Mac O.S. 8 Mountain Lion Mac O.S 10.9 Maverick Mac O.S.X Yosemite

Hardware Connected/Troubleshoot Hubs Laptops Workstations HP Dell IBM Apple Mac Pro Xserve blade Mac Pro Intel/ G5 Tower Mac Book Pro Mac Book Pro Retina Mac Air IMAC 27 IMAC 24 Network Printers I Pad 2 MIRC Printers Ithaca Printers Mag - Tek Mini Wedge Card Readers Mag-Tek Intelli PIN Debit PIN Pads and Panini Vision scanners Bloomberg keyboards KVM Set up Fax machines IBook Installed Trade floor PC moves RJ 47 cable installation/ Dell OptiPlex 9020 Series Dell 6 40 XPS Series

Software Active Directory Crash Plan Lync S2 Security Backup exec Avaya Phone Spice works SAP Casper Suite Remote Recon Imaging Reaction Ticketing System Ghost Imaging/ Installed/Updated McAfee Norton Sophos Anti-Virus Created Invoice Inventory Spreadsheets and Power point presentations using Microsoft Office Suite Word Excel Access PowerPoint Acrobat 4.0 RSNET data system LSI data system and MWDE Data system Photoshop CS3-CS5 Parallels Virtual Desktop Bomgar remote desktop support Filewave Join.me WebEx GoToMeeting Service-Now Lync Dell Encryption DDPE

Networks/Protocols Helpdesk Level 1 Support. Installed/Configured/Troubleshoot Remote connectivity LAN/WAN TCP/IP DNS DHCP Active Directory Users Privileges Group Policy Create Delete account s / Disconnects Reconnects Configured Wireless Routers Installed/Configured Network Cards Network Printers

Experience

Confidential

Desktop Support Analyst II

• Providing Level II daily Technical Support to 3 000 End Users
• Active Directory Administration/ DHCP Network Printer Reservation
• Heavy Application Desk Side Remote Installation/ troubleshooting of Windows 7/ Mac OS X
• MS Office 2007/2010/ Mac Office Suite Adobe Suite VPN Juniper Junos
• Conference room set up
• PC/MAC imaging / Dell Data Back Up Migration of Dell OptiPlex 9020 Series Dell 6 40 XPS Series
• Dell Encryption Data restoration
• Windows Server Print server network printer troubleshoot
• Desk Side/ Remote Network Computers Printer s connectivity setup/ troubleshoot
• On call Support to SVP EVP and their assistant s Executive support
• Inventory Tracking/ Creating/ Warranty Research
• Apple IPad IPhone BlackBerry Phone Exchange set up Sync/Network connectivity troubleshoot
• Web browser troubleshoot Firefox Chrome Internet Explorer Safari/WebEx GoToMeeting Lync
• Service-Now Ticket system
• Travel to remote corporate sites
• Bomgar Dameware Filewave Join.me Remote support Client
• Desktop Management Systems Kace SCCM
• New User Hardware Set up

Confidential

Desktop Support Engineer

• Providing daily Technical support to 200 End Users
• Active Directory Administration
• Crash Plan Data backup Administration
• Lync Administration
• S 2 Security badge Administration
• Backup exec Administration Back up tapes for Iron Mountain
• Avaya Phone Administration
• SharePoint Access user Administration
• Video Conference set up
• Conference Room set up
• Voice/Data panel to Cisco/HP switch cable set up/patching
• Network Printer Installation
• Apple Tv Installation
• Apple Airport Express configuration and installation
• Spice Works Unit tracking
• Bomgar Remote desktop support client
• Fresh desk Ticketing System Utilization
• New User account/ unit configuration set up PC/MAC
• Pc/Mac Unit imaging/ Data Migration / Data Restoration
• Excel Inventory updating
• MS office 2010/Mac Office 2011 outlook set up and troubleshoot

Confidential

Level I Desktop II Support

• Providing Daily Technical / remote desktop support to 1 000 End Users
• Helpdesk Level I II Desktop Support
• Active Directory - User Account Administration Applying group policy reset user pswd
• Dame ware User Account Administration
• Symantec End point remote deployment
• Windows Image Creation / System imaging of HP Acer Desktop / Laptop s
• Heavy Windows Application remote support MS Office Suite 2010 Edition
• Inventory Excel Spreadsheet creation / tracking
• Windows XP to Windows 7 Data Migration
• Conference room presentation setup
• Track it Ticketing System Utilization
• Creating documentation of ticket resolution
• Deployment / Configuration of network printers
• TCP/IP Wireless Connection troubleshoot
• Excel Spreadsheet Inventory creation / tracking
• Remote Access VPN Terminal Services Wi-Fi set up

Confidential

PC/ MAC Desktop Support Technician

• Providing Level II Desktop Support to C-Level Senior Executives and their Assistants
• Application remote support- Troubleshoot MS Mac Suite Office Power Point Outlook Excel
• Casper Suite Image of Mac Book Pro units / Symantec Ghost imaging of PC units
• Pc refresh of Windows XP- Windows 7 Pc Fujitsu and Lenovo units /Data migration
• Mac Book Pro Mac Tower O.S 10.8.3 upgrade and configuration
• Performed Mac Time Machine data backup data migration and data restoration
• Manage Engine ticketing system resolution/ SLA
• Network printer installation / Monitor of Fiery Command Center
• End Point Security products Trend Mirco Symantec BEX Installation

Confidential

PC/MAC Hardware Technician

• Providing daily Hardware Technical support for two thousand End Users. 2 000
• Performed Data Migration on Windows XP/Windows 7/Mac O.S X Mac O.S. Lion
• Helpdesk Level 1 Support Citrix SAP Inventory /Conference room set up
• Casper Suite Casper Remote Casper Recon Casper Imaging Ghost Imaging
• Inventory Excel Spreadsheet update/ Inventory Parts and warranty research
• End User Mac O.S. X/ Mac O.S. Lion/ Microsoft Windows XP Windows 7 configuration setup
• Install and Configured network printers
• Performed Break/Fix/ Installation Logic Board keyboard Mouse pad Ram Fan Palm rest 24Inch 27Inch Mac Monitor display s L.C.D Display Usb Power All in one cable Graphic Card HDD s / Disassembly /Assembly of Pc Lenovo T 0 T X61 units -Mac Tower IMac 24Inch IMac 27Inch Mac Book Pro 13Inch Mac Book Pro 15Inch Mac Air 13Inch Mac Air 11Inch Mac Book Pro Retina 13Inch - 15 Inch

Confidential

PC/Mac/Printer Field Desktop Support Technician

• Break/Fix Repair/Maintenance/Troubling shooting
• PC/Mac/Servers/Laptop - Dell HP Mac Pro IMac Xserve blade
• Printers- Lexmark- C/E/T/W Series
• Ghost Imaging/ Data Backup/ Ticket resolution /Parts Ordering
• System Administration- Network Hardware/Routers/Switches/Wireless network
• 1 400 unit deployment installed HP Desktop units at District Attorney Office of New York City