We provide IT Staff Augmentation Services!

Sr Desktop Support Engineer Resume

Lewisville, TX

PROFESSIONAL EXPERIENCE

Confidential, Lewisville, TX

Sr Desktop Support Engineer

Responsibilities:

  • Azure Cloud Experience
  • O365 Experience
  • EAC experience
  • Microsoft Office 2013/2016
  • 8x8 Admin
  • VOIP experience
  • VPN experience
  • SCCM experience
  • Maas360 experience IPhone and Androids
  • Experience with Wi - Fi, Network switching and Firewalls
  • Experience with Agile release trains
  • Excellent in Active Director, DNS, and support of Domain Server
  • Ability when needed to resolve, configure, software and hardware issues
  • Experience with Hyper-V and VMware
  • Excellent Customer Service skills
  • IT Security experience
  • Terminal Service experience
  • Experience with Juniper, Palo Alto, Cisco and Dell
  • MSP experience
  • Experience with Connect-wise
  • Provided leadership of support team and service desk personnel by enforcing policies and procedures while guiding teams and adherence to goals of department and organization
  • Developed and utilized metrics reporting
  • Excellent Management and technical experience -White Glove - CEO, VP’s and Executives
  • Hands on Networking and System Administration experience
  • Design, manage and deliver projects
  • Ticketing systems: Remedy, Heat/Ivanti, and Service Now
  • ITIL V3 certified **** A plus certified

Confidential, Dallas TX

Deskside Engineer Lead/Network Admin Support

Responsibilities:

  • Executive/C-Level, GVPs, VP, SVP CIO and CEO Support/White Glove service
  • Technical experience with Windows 7/8/10, Mac Support
  • Mobile Device Management (Air Watch), MaaS360,DUO, iOS and Android management
  • Microsoft support Outlook 10/13/16 and Office 365
  • SCCM Admin/Windows System Administer
  • ITIL Service Asset & Configuration Management

Confidential, Dallas, TX

Sr. Executive/Deskside Engineer Lead/Network Admin Support

Responsibilities:

  • Responsible for Installing, supporting of Windows 8/7/XP/10 and Apple Devices
  • Executive/C-Level, VP, SVP CIO and CEO Support/White Glove service
  • Managing Microsoft Active Directory Group Policy Objects (GPO) and OU’s
  • Office 365 Admin and Office 2016
  • MSP experience
  • Mac OS experience
  • Service Now experience
  • Support and troubleshot VMware 6.5 and XenDesktop 4000 users
  • MaaS360 Management, Blackberry Support, and Android support
  • Service Asset and Configuration Management) System experience
  • Hands on experience with MAC and PC hardware
  • Experiences testing Service Now, Remedy, SharePoint, SAP and LANDesk
  • Incident management admin
  • VPN Cisco and Citrix experience
  • Bloomberg and BARX experience
  • Windows Operating System Deployment
  • IT Asset Management using SCCM
  • Mobile Device Management (Air Watch), iOS and Android management
  • SCCM/MDT/PC image and deployment (Administration)
  • Change Management, Problem and Incident Management experience
  • Experience with MS Server 2008 and Server 2012
  • Advanced knowledge of TCP/IP, DNS and DHCP
  • Updating physical asset within asset management tracking system
  • Installing and troubleshooting patches, software, hardware, network and printing issues
  • Setting up Video Conferencing equipment WebEx, Cisco TMS/Tandberg/Creston
  • Cisco/Avaya IP/Samsung OfficeServ/Telephone configuration and installation
  • Managed tables, smartphones and other mobile devices\IPhone, IPad

Hire Now