SUMMARY:

To achieve a position where I can integrate all facets of network engineer and computer programming. Self - motivated to constantly improve along with the willingness to build relationships with employees across all levels of an organization My goal is to utilize all resources available to expand my knowledge base and as a result acquire new skills that will allow me to become a valuable asset to the company I am employed by.

PROFESSIONAL EXPERIENCE:

Confidential

Data Center Technician

Responsibilities:

• Monitored network for circuit issues and worked closely with Telco Vendors to resolve.
• Utilize the ServiceNow ticketing system, to create, provide timely updates, and resolve client incidents.
• Installed, troubleshot and replaced Fiber Interconnect MPO, Single Mode 6 and 10 Meter Patch Cables Fiber MPO Hydra Patch Cords, CAT 6 Patch Cables and Cisco QSFP 40G Optical Cables.
• Utilize the ServiceNow ticketing system, to create, provide timely updates, and resolve client incidents.
• Provided support and assistance for weekly maintenance activities to ensure the restoral and connectivity that result from software upgrades to switches, router, firewalls and related networking components.

Confidential, Parsippany, NJ

NOC Data Center Engineer

Responsibilities:

• Performed daily checks for VMware and SAN servers for device errors.
• Performed Nightly Data Center walk through to ensure internal cages, MMR’s(Meet Me Rooms), loading docks, and exterior doorways were secure.
• Accessed Firewalls to block chosen IP addresses as per customer request.
• Provided Remote Hands Access for BGP peering issues involving flapping switch ports, bouncing VPN tunnels, device reboots and resets.
• Monitoring and configuration of Cisco VOIP network.
• Worked with Solarwinds in identifying and monitoring network issues.
• Monitored Wireless Access Points via Cisco LAN Controller.
• Utilized RDP to access servers for the purpose of recording and documenting daily memory as well as memory usage to verify drive space capacity.
• Ran weekly Windows updates for VMware servers.
• Worked with Managed Services to investigate customer Login issues and escalation of Firewall related troubleshooting.
• Installed and/or replaced customer’s tape drives upon their request via Auto Generated tickets.
• Provided On-Site access to vendors and clients to perform scheduled work on their network equipment.
• Opened tickets via the Oracle NetSuite ticketing system to investigate, troubleshot and resolve client networking issues.
• Communicated closely with the client throughout the process of resolving issues via email utilizing Gmail/Outlook.
• Provided support and assistance for weekly maintenance activities to ensure the restoral and connectivity that result from software upgrades to Switches, Routers, Firewalls and related networking components.
• Responsible for break-fix configuration of cisco routers and switches.
• Monitored network for circuit issues and worked closely with Telco Vendors to resolve.
• Worked with outsourced network group, i.e., Virtual Armour, to identify and investigate router/switch BGP issues, port issues, etc. from monitored alerts on the Modius system which consist of collectors(servers) that communicate with these devices generating the alerts.
• Responsible party on Network Operations Incident management related events.
• This included identifying/ruling out the production network, escalation to Level 3 resources and management notification.
• Utilized Fluke Network MultiFiber Power Meter and Fiber Tester to prepare fiber cabling for new installations and/or replacement.

Confidential, Clifton NJ

Senior Engineer, Data Center Operations

Responsibilities:

• Monitoring the DLR/ Confidential network for alerts and troubleshooting issues via the ScienceLogic alert portal.
• Utilize the ServiceNow ticketing system, to create, provide timely updates, and resolve client incidents.
• Provided support and assistance for weekly maintenance activities to ensure the restoral and connectivity that result from software upgrades to switches, router, firewalls and related networking components.
• Analyze, troubleshoot and escalate issues with Ciena 6500, 4200 ROADM, Cisco CPT 600, and Cisco 3560 switches.
• Work closely with Telco Vendors.to resolve vendor related issues.
• Troubleshooting of Ciena and Cisco routers and switches on the network (including 7500, 6509, 2960, 3560, 2611XM, Ciena 6500, and 4200 ROADM) by locating and identifying issues, i.e., interface status, error conditions, dropped packets, and carrier conditions utilizing Secure CRT, Putty and Command prompt.
• Responsible for break-fix configuration of Cisco routers and switches.

Confidential, Parsippany, NJ

Senior NOC Engineer

Responsibilities:

• Monitoring the DB network for alerts and troubleshooting issues via the EMC SMARTS alert portal.
• Deployment and configuration of Cisco 2960, 3560 and 6500 switches for client production environment.
• Utilize the ServiceNow ticketing system, to create, provide timely updates, resolve client incidents and engage providers to assist with outages and Reason for outages.
• Utilize Netscout Infinistream and Corvil sniffers to capture data and provide trace data analysis for packet level analysis and performance issues.
• Provided support and assistance for weekly maintenance activities to ensure the restoral and connectivity as the result of software upgrades to switches, router, firewalls and related networking components.
• Utilize Checkpoint Firewall SmartConsole R77 for identifying and troubleshooting Checkpoint Firewall issues.
• Work closely with Telco Vendors.to resolve vendor related issues.
• Troubleshooting of Cisco routers and switches on the network(including 7500, 6509, 2960, 3560, 2611XM) by locating and identifying issues, i.e., interface status, error conditions, dropped packets, and carrier conditions using Secure CRT, Putty and Command prompt.
• Assisting Network Operations Incident management related events. This included identifying / ruling out the production network, escalation to Level 3 resources and management notification.
• Utilize NetGrapher Web Console to identify and report network utilization, network performance, and statistics from SNMP agents.

Confidential, Whippany, NJ

Level 2 Network Operations Engineer

Responsibilities:

• Monitoring the network for alerts and troubleshooting issues via Netenrich alert portal.
• Consulting with customers to diagnose and resolve issues with switching, routing and DNS platforms.
• Deployment and configuration of Cisco 6509 switch stacks for client production environment.
• Configuring and maintaining VLAN’s and Access Points on Cisco switches for client production environment.
• Utilize the HP Open view Network Manager to identify alerts for network devices that need troubleshooting and Network Support.
• Utilized the Remedy Action Request ticketing system, to create, provide timely updates, and resolve client incidents.
• Work closely with Telco Vendors.to resolve vendor related issues.
• Troubleshooting of Cisco routers on the network(including 7500, 2960, 2611XM) by identifying potential issues, i.e., interface status, error conditions, dropped packets, and carrier conditions using Secure CRT.
• Report both network and server issues to the appropriate staff constituents as they relate to potential network issues.
• Responsible party on Network Operations Incident management related events. This included identifying/ ruling out the production network, escalation to Level 3 resources and management notification.
• Utilized NetQos Web Console to identify and report traffic analysis as it relates to network performance.
• Configure and installed Paradyne 3610 & 3611 DSU/CSU’s for network connectivity as well as supporting of port mapping via Citrix PFM.
• Responsible for break-fix configuration of cisco routers and switches.
• RSA Ace Server used to enable, disable, and reset User’s PIN identification for login access to the VPN network.
• Utilized NetIQ web console to unlock and reset user’s passwords for LAN access.

Confidential, Little Falls, NJ

Network Services Engineer

Responsibilities:

• Monitoring the network for alerts and troubleshooting issues via Netenrich alert portal.
• Consulting with customers to diagnose and resolve issues with switching, routing and DNS platforms.
• Deployment and configuration of Cisco 6509 switch stacks for client production environment.
• Configuring and maintaining VLAN’s and Access Points on Cisco 2960 switches for client production environment.

Confidential, Newark, NJ

IT Operations Engineer

Responsibilities:

• Utilized the HP Openview Network Manager to identify alerts for network devices that need troubleshooting and Network Support.
• Supervised 3 Associates and their efforts to efficiently address and resolve network issues in a timely manner.
• Utilized the Remedy Action Request ticketing system, to create, provide timely updates, and resolve client incidents.
• Worked closely with Telco providers i.e., Verizon and Motorola to troubleshoot and resolve T1, Frame Relay, Digital and POTS line issues.
• Troubleshooting of Cisco routers on the network(including 7500, 2960, 2611XM) by identifying potential issues, i.e., interface status, error conditions, dropped packets, and carrier conditions using Secure CRT.
• Reported SUN server issues to the appropriate staff constituents as they relate to potential network issues.
• Utilized NetQos Web Console to identify and report traffic analyis as it relates to network performance.
• Configured and installed Paradyne 3610 & 3611 DSU/CSU’s for network connectiviy as well as supporting of port mapping via Citrix PFM.
• Configured and installed Cisco Catalyst 4506 switches.
• Utilized Netboss FMS to identify and troublshoot alerts throughout the Microwave Network.
• RSA Ace Server used to enable, disable, and reset User’s PIN identification for login access to the VPN network.
• Utilized NetIQ web console to unlock and reset user’s passwords for LAN access.

Confidential, Piscataway, NJ

Lifecycle Engineer

Responsibilities:

• Troubleshooting of customer escalations related to MPLS Network (both upgrades and new deployments)
• Configured and submitted customer requests for additions and deletions of BGP4 and Static Routing via Cisco Routers
• Coordinated BGP4 and Static routing turnups /cutovers during and after production hours with Tech Support, the Backbone Group, the Router Management Group and the NOC.
• Subnetted IP addressing directly related to customer route change requests.
• Worked with Confidential & Confidential ’s Business Direct Group in providing customer access to Usage Reports, application and the MIS application via Sun OS v5.10.
• Tracked customer trouble requests via Confidential & Confidential ’s AOTS Trouble Ticketing system.
• Configured blocks of IP's to customer's Prefix Lists.