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It Support Lead Resume

Kalamazoo, MI

SUMMARY:

Passionate & ambitious IT professional with vast hands - on experience. Skills include working under pressure, meeting deadlines, creative problem solving and thinking outside the box. I have exceptional customer service and organizational skills that would benefit any organization.

PROFESSIONAL EXPERIENCE:

Confidential, Kalamazoo, MI

IT support Lead

Responsibilities:

  • Migrate 400+ unique lab PC’s from Win 7 to Win 10.
  • Provide post-migration support for systems and instrumentation.
  • Familiar with SCCM, SharePoint, O365.
  • 3D printing experience.

Confidential, Portage, MI

Operations Manager

Responsibilities:

  • Role included sales, service, purchasing, scheduling and staffing.
  • Service and customization of portable electronics and mobile devices.
  • Trained new and existing personnel on PCB board repair and soldering.
  • Built & managed workstations, servers and virtual machines.
  • Managed disaster recovery solutions.
  • Configured, customized software applications.

Confidential, Kalamazoo, MI

IT Help Desk

Responsibilities:

  • Tech Lead role assisting 75+ staff members with level II escalation tickets.
  • Solving complex email, network, remote access, and PC/server issues on a global level.
  • Able to present and communicate knowledge to immediate and upper level MGMT effectively to improve SOP’s.

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