SUMMARY:

Early career professional striving to pursue a career that will leverage my technical skills while gaining some management experience. Aiming for self - growth while serving as an asset to the company, team, customers and partners.

TECHNICAL SKILLS:

Proficient in: Adobe Creative Cloud (Illustrator, Photoshop, XD & Dreamweaver)

SKILLS:

• Well versed in MS Office 365 (Word, Excel, Outlook & PowerPoint) & Google docs
• Mastery of Excel (including Pivot Tables & VLOOKUP)
• Technical Writing
• Multi-Tasking
• Data Entry
• Time Management
• Social media (Facebook, Twitter, Instagram)
• Customer Engagement
• Project Management
• Proficient in C++, JavaScript and Python, SQL Server 2010-2016
• Installation of software and peripheral devices, such as monitors and keyboards, as well as hard drives as needed.

EXPERIENCE

Support Engineer

Confidential

Responsibilities:

• Provided in - depth technical support for customers and partners via phone and e-mail support, while ensuring satisfaction with Confidential software.
• Determined the best approach for resolving technical issues that will yield the desired turn-around time and optimal customer solution while minimizing the impact to the customer.
• Engaged and collaborated with other Confidential groups, including escalation teams, to obtain resolution to critical, complex issues.
• Engaged management, as needed, on highly sensitive or recovery issues.
• Identified issues that occur frequently and help create a knowledge base article to solve/workaround that issue.
• Managed crisis situations that may involve technical challenging issues and diverse audiences.
• Diagnosed and analyzed trace files to find various types of errors.

JR. Security ANAlyst

Confidential

Responsibilities:

• Responded to security incidents and escalated or deescalated their priorities.
• Created pivot tables in Excel to summarize and analyze data related to security networks. Through this I detected some discrepancies and alerted the Security Manager of these findings.
• Triaged, reviewed and investigated security activities reported by Security Operations Center (SOC).
• Maintained information security records, facilitated and managed security change requests (CR).
• Performed/request securest action such as but not limited to whitelist/blacklist websites.

SECRETARY

Confidential

Responsibilities:

• Organized first HACKHouston; the first Hackathon to be held at an HBCU.
• Represented and assisted the president at meetings, via telephone and in writing, as needed.
• Responsible for taking minutes during meetings and compile memo’s afterward for distribution to stakeholders.
• Responsible for recruiting new members.