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Sr. Manager - Maintenance And Application Support Resume

Alpharetta, GeorgiA

SUMMARY;

  • Aligning technology with business strategies to maximize business outcomes and optimize IT operations
  • Spearheaded the business case development for an $11M IT Program through a new, rigorous capital funding process requiring executive approval, which later became the model for other IT projects and programs.
  • Championed the implementation of Scaled Agile Framework (SAFe), succeeding in an agile transformation that improved application delivery by over 25% and realized 100% business alignment within first year.
  • Chosen for strong blend of technical skills and HR business acumen to represent IT on cross - divisional HR Process Improvement Initiative team identifying Human Resource Outsourcing (HRO) opportunities.
  • Earned team Bronze Medal award for achieving sustainable operational improvements by adopting new methodologies and standard operating procedures.

SKILLS:

Stakeholder Management

Technical Team Leadership

IT Service Management (ITIL)

Budget Control

Program Management

Project Management (Agile, Waterfall, SDLC, SAFe)

Cloud Implementations

Vendor Management

Negotiations

Process Improvement

Communication

Risk Management

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, Georgia

Sr. Manager - Maintenance and Application Support

Responsibilities:

  • Advanced DevOps with implementation of tools - GIT (CI/CD), Splunk, HP UFT (Test Automation), and processes - collaboration between support, maintenance and application development teams
  • Restructured team to optimize work across support tiers (Tier 1/2/3), achieved 30% reduction in backlogged incidents, strengthened adoption of ITIL standards, implemented Problem Management and published KPIs in monthly executive dashboard

Confidential, Atlanta, Georgia

Sr. Project/Program Manager

Responsibilities:

  • Directed the successful evaluation, selection and full lifecycle implementation of a multi-million dollar Time and Attendance solution
  • Enhanced and implemented the full lifecycle methodology for delivering HR Business Intelligence projects
  • Orchestrated the cloud migration of SAP Time System landscape with integrations to GRC, IDM and clocks

Confidential, Cleveland, Georgia

Executive Consultant

Responsibilities:

  • Partnered with company President to develop strategies for HR, Inventory Management, CRM and Technology solutions.
  • Performed critical role in implementing the processes and technologies to start-up operations.
  • Charted launch of company’s website from RFP process through implementation using offshore resources
  • Evaluated, selected and implemented cloud-based solutions for file storage, website and phone systems
  • Formalized chart of accounts using QuickBooks for payroll, inventory management and financial reporting

Confidential, Atlanta, Georgia

HR Information Technology Manager

Responsibilities:

  • Managed software development teams of 23 employees and contractors in development (custom web applications, SAP self-service applications), implementation (packaged solutions, SaaS solutions), maintenance and support of Business Intelligence, Workforce Management, Recruiting and Payroll systems.
  • Spearheaded the on-time, under budget technical implementation of Taleo-hosted solution across the United States and Canada, with 15 team members across 6 companies
  • Facilitated the launch of enterprise web applications across multiple companies on numerous networks by creating a new architecture for n-tier applications in collaboration with network engineers and security analysts
  • Earned reputation for turning around challenging customer relationships through goal alignment, open and honest communication, prioritization and actionable plans for improvement

Confidential, Atlanta, Georgia

Information Technology Manager

Responsibilities:

  • Optimized performance of 43-application portfolio, ensured continuous enterprise wide end-user support, and managed key technology projects, including multiple web-based and self-service applications.
  • Oversaw teams of up to 13 members, and evaluated performance of onsite and remote staff.
  • Negotiated advantageous 3 year contract for cloud-based Applicant Tracking System and led 20+ person team in the implementation for US and Canada
  • Served on numerous departmental and enterprise IT committees responsible for developing and governing IT strategy including CSSHR Strategy Governance Committee, GP Architecture Committee and Change Management Board

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