Customer Service Representative Resume

SUMMARY:

Professional Demeanor & Appearance Accurate & Efficient Cash Handling Clear & Professional Communications Data Entry Document Review, Organization & Processing Organizational Efficiency Customer Service Excellence Conflict Mitigation Integrity Confidentiality TECHNOLOGY MS Office & Outlook Nextgen Cerner EMR MS4 Confidential Pmt Navigator Experian Ecare Insurance Verifications CHARACTERISTICS Confident Friendly Welcoming Patient Positive Straightforward Clear - thinking Quick Learner Who Welcomes New Processes & Ideas usiness, Customer Service & Financial Services professional with more than 10 years of experience in the medical and mortgage industry.
A dedicated and hard-working professional who works with efficiency and accuracy to complete tasks and deliver excellence to every customer.
Brings a sales-minded approach to work, as a 25-year entrepreneur of a successful side-business requiring product development, marketing and sales.

PROFESSIONAL HISTORY:

Confidential

Customer Service Representative

Responsibilities:

Responsible for reviewing the documentation and identifying and abstracting CPT and ICD-10 codes, for both E/M and surgical procedures within the assigned specialty
Knowledge of Electronic Medical Records Systems
Computer knowledge including MS Office Suite and handling emails.

Confidential

Patient Access Representative

Responsibilities:

Verify insurance eligibility benefits for services rendered with the payors and documents appropriately.
Enter payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes
Demonstrate proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations
Optimize patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS obtain and validating pre-certification, referrals, and authorizations

Confidential

Customer Service Representative

Responsibilities:

Manage call center desk, taking inbound calls and processing customer orders
Input order data in a timely and accurate manner to ensure customer receives the right product within expected timeframe
Approach telephone customer interactions positively, with patience and empathy
Mitigate conflict and calm upset customers, providing solutions and apologies for situations beyond customer service control
Receive on average more than one compliment call/month, forwarded to managers for feedback and recognition
Contribute to positive team environment by offering suggestions and helping new hires with questions or difficult situations

Confidential

Processor Assistant / Closer / Funder

Responsibilities:

Reviewed HUD-related closings and ensured GFE (Good Faith Estimate) compliance
Performed 10 key by touch data entry with speed and accuracy
Organized documents and communicated to Title processors for funding
Reviewed, processed and gathered all necessary items required for underwriting and processing construction loans
Have maintained primarily contract positions and had small gaps in employment due to caring for sick parent