Technical support Leader Resume

SUMMARY:

Proactive professional skilled in developing, implementing, monitoring and managing IT operational strategies and initiatives for customer service organizations in multinational enterprises.
IT Strategy Alignment and Project Management - Developing strategic objectives in line with business needs while delivering challenging projects on time through clear planning and direction.
Cross-Functional Relationship Building - Adept in liaising with stakeholders while effectively resolving all issues.
Actively engaging with cross-functional teams and handling operations and projects in a fast-moving, time- sensitive environment.
Operations Direction - Skilled in leading infrastructure changes and implementation, developing contingency

TECHNICAL SKILLS:

Languages: C PASCAL ADA FORTRAN

Data Base: ORACLE SQL SERVER

SQL Language: SQL

Server systems: unix windows linux

Conceptual tools: Merise, SADT, Semantic Data Model ITIL REMEDY

System: linux solaris aix windows

Network: wifi LAN -TPC/IP, FTP, SNMP, Lan Manager, NEURAL NETWORKS, Transpac DSA. Sunnet Manager

Protocols: tcp ip nfs load balancing clarify scheduller: autosys control m dollar Univers

Storage: many tools quantum dxi 6500 7500 STORNEXT EMC TWS TSM 6.0

Administration tools / Supervision: AUTOSYS (Workload, Performance, Supervision, Advance storage option), Js-plan, websphere 6.0;PATROL, EMULATORS X (Keax, Exceed Hummingbird), CTRL M Attachmate NFS client & FTP, Humingbird, Pcanywhere, Dialogue 3. Webex, TSM ; CONTROL M

Hard Ware: Sun, RISC 6000, Intel, Digital, MIPS, dxi7500, dxi3500, PC

PROFESSIONAL EXPERIENCE:

Confidential

Technical support Leader

Responsibilities:

Responsible for running the day to day operations of the technology platform. I was working on specific to Production Services roles include Problem/Incident Management, Application Monitoring, Service Analytics and Reporting, Support, Change and Configuration Management, Identification of production failure scenarios, creat ing incident tickets, enhancements and/or problem tickets
Technical operation support for many applications under unix linux windows and db2, autosys configuration, trouble shouting…batch applications. We had also to put new applications in production. Tools used: BMC remedy, IBM infosphere
Technical operation support for many applications under unix linux windows websphere and oracle, network install card and software, configuration, trouble shouting… hard ware configuration, follow up

Confidential, TEXAS

IT Senior Technical Support Engineer

Responsibilities:

I was as technical support engineer, insuring the permanent follow up of correct working for the total central office system (Batches, system) front office application
Take support of applications based on procedures based on existing procedures - in case of abnormal working of the systems
Failover scripting between Fairfield and dallas

Confidential

IT Senior Technical Support

Responsibilities:

Supervision of twenty persons as technical support members
Installation of computer associate workload agents and servers in retails and banking environment (10000 servers)
Follow up of applications and storage management.
Change and upgrade of applications
New patches installation.

Confidential

IT Technical Support Engineer

Responsibilities:

Management of the team 11 persons
Put applications in good condition.
Supervision via BMC software Patrol.
New IBM Workstation installations.
Management of 100 fields engieeers over the world

Confidential

Senior IT Operation Engineer

Responsibilities:

Maintain 10 banking applications under Unix, Aix 4.2 & 5.
Training of my team members 10 persons on application support AIX 4.2 et Oracle
Put applications on production, shell scripts writtingStorage management under netbackup.

Confidential

Technical support engineer

Responsibilities:

Maintain 6 banking applications under Unix, Aix 4.2 & 5.3 Paris stock exchanges
Training of my team members 10 persons on application support AIX 4.2 et Oracle

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