Desktop Support Resume Harrisburg, PA - Hire IT People

SUMMARY:

To establish employment using the professional and technical skills I have attained and continue to increase the knowledge I have at hand to assist in resolutions to various issues.
Object Oriented Programming 1 - C++
Learned how to store data into a variable
Learned how to do basic arithmetic and store results into a variable
Learned loops and how to use them
Learned how to read data from a file
Learned how to store data to a file
Learned how to create a class
Learned how to create a function
Learned how to manipulate data after being read into program then output to a file
Object Oriented Programming 2 -Java
Learned how to store data into a variable
Learned how to do basic arithmetic and store results into a variable
Learned loops and how to use them
Learned how to read data from a file
Learned how to store data to a file
Learned how to create methods
Database 101 - SQL
Learned how to create a database
Learned how to add data into database
Learned how and when to set primary key and foreign key
Learned how to modify contents of a database
Learned how to display results that are relevant to what you need
Setting up new servers
Setting up virtual machines via Hyper-V

PROFESSIONAL KNOWLEDGE, SKILLS, ABILITIES:

Proficient knowledge of: PC hardware 2 years desktop support for clients

Ticketing systems: Remedy, Heat, ServiceNow, ConnectWise, ITHelp, Spiceworks, Samanage

Remoting tools: Teamviewer, Join.Me, GoToAssist, ShowMyPC, Bomgar, Dameware Automated Call Distribution Computer hardware diagnostics

Microsoft Office: 2008, 2010, 2012, 2016, and Office 365

Proficient knowledge of Operating Systems: Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10

Knowledge of: SCCM to push applications to end users

WORK EXPERIENCE:

Confidential, Harrisburg, PA

Desktop Support

Responsibilities:

Confidential, PA

Desktop Support

Responsibilities:

Confidential, Oakdale, PA

Desktop Support

Responsibilities:

Confidential, Mechanicsburg, PA

Desktop Support

Responsibilities:

Microsoft Office troubleshooting and repair for clients
Maintain accounts within Active Directory for sites
Windows troubleshooting and repair for clients and sites
Communicate outages and assist clients with various PC issues
Google Chrome, Mozilla Firefox, Internet Explorer troubleshooting
Communicate with various specific teams about issues affecting sites and clients
Active Directory administration for clients
Exchange mailbox and distribution groups administration
Application installs via SCCM