PROFESSIONAL SUMMARY:

A highly motivated and seasoned technology professional with 10+ years of hands on superior experience in Implement technologies Server, Desktop and Help Desk support with a can - do attitude. Possess a keen attention to detail, analytical and problem solving skills, and superb communication (both verbal and written) skills while currently managing two workloads Able to work with all levels of management to produce, define, and meet business goals.

EXPERIENCE/KNOWLEDGE & SKILLS:

• Excellent technical knowledge of pcs and desktop hardware.
• Experience with Cisco CLI and knowledge of various Cisco IOS.
• Working technical knowledge of current protocols, operating systems and standards.
• Ability to terminate Cat 5e and 6 Cables.
• N+ Certified
• Software and Hardware Troubleshooting
• Cisco Nexus
• Cisco ASA Firewalls
• Group Policy, Access rights, ACL
• Cisco CLI Routing and Switching knowledge
• Expertise in Cisco Video technologies including Telepresence, VCS and TMS
• Network (WAN, LAN, WiFi, Internet, Firewall and Riverbed)
• Routers, switches and firewall experience
• Microsoft Office 2007, Office 2010 Office 2013 support, migration, and implementation
• TCP/IP
• Data Center Knowledge
• Working knowledge of SMS, AD, Exchange 2007/2010 and remote control tools
• Knowledge of all software applications used within the organization

EXPERIENCE:

Confidential, Wilton, CT

Infrastructure Support Engineer

Responsibilities:

• Monitor, Manage, and or create user accounts for field technicians accessing eCentre linux Servers.
• Project lead various server installation, and application installs.
• Install server racks with linux servers within customer data center.
• Handle calls requesting access to various systems.
• Assist with the setup process of newly installed eCentre Servers.
• Provide training presentations to multiple US site offices of new applications, way of working, and cyber security best practices.

Confidential, Stamford, CT

Network Technician

Responsibilities:

• Knowledge of Active Directory (AD), DNS DHCP, Group Policy, Print Management.
• Gather, analyze, understand, document, and communicate requirements across cross-functional project teams
• Configure static routes in CLI on Cisco 4451 Layer 3 switches that allows our network to connect to the venues edge router.
• Design and analyze AP groups in Cisco Wireless LAN controllers to optimize bandwidth at different venues.
• Create and maintain documentation including technical and functional design specifications
• Interact with numerous computer platforms in a multi-layered client server environment Troubleshooting network connectivity in a LAN/WAN environment
• Install, Configure, and Monitor various models of Cisco Routers, Switches, and ASA firewalls.
• I poss.
• Wire and maintain tidiness of all remote IDF and MDF closets
• Assisted with the creation of network diagrams for company remote sites.
• Responsible of creating and troubleshooting VLANs on Cisco 3000 Nexus switches access ports.
• Maintain in-depth up-to-date knowledge of standards, guidelines, industry trends for networking discipline, including LAN, WAN and wireless networking and interconnection.

Help Desk Support Technician

Confidential

Responsibilities:

• Installed and removed security cameras for monitoring talent dressing rooms.
• Build-out of communications IDF, including pulling wire, device termination and mounting backboxes.
• Well versed in all major OS s and Mainframe operations. Worked with Test equipment such as LAN Sniffers, Logic analyzers.
• Monitored Unified Communications and workplace. (Cisco Call Manager, Video Conferencing and VOIP).
• Monitored and managed email spam filters, firewalls, anti-virus systems, and vulnerability scanners.
• Configured Cisco managed switches, wireless LAN controller, and Palo Alto Firewalls for Live Event shows.
• Create 60% of all new user accounts for the company, as well adding users to specific groups using Active Directory.
• In charge of managing user distribution list and mailbox, addition uses Microsoft PowerShell.
• Symantec Anti-Virus management knowledge.

Help Desk Technician

Confidential

Responsibilities:

• Provide users with email capability as well as managing their account through Airwatch MDM
• Developed Ghost images of Windows 7 64bit and 32bit systems to be put on the server for future computers.
• Take charge of all laptop and or desktop inventory, as well of sending all computer repairs to HP.
• Supply training sessions for new and current technicians to help sharpen their skills.
• Generate virtual machines for remote users, and or developers using vSphere.
• Write and revise SOP's documents for Helpdesk and infrastructure groups.
• Supply A/V assistance for Executives when going to offsite meetings.
• Knowledge of Layer 2 network design and standards, including Ethernet WAN technologies, 802.1x and 802.3xx

Confidential, Richmond, VA

Helpdesk Support Analyst

Responsibilities:

• Created, analyzed, and updated tickets using ServiceNow ticketing system.
• Operate Unix server to unlock and create user admin passwords and ID's
• Reimaged laptops and desktop using Symantec ghost software so that they can be given to new users.
• Installed local and network printers for multiple users.
• Replaced defected computer components for users such as a mouse, keyboards, docking stations.
• Encrypted hard drives that are on domain server for users working from home.
• Monitored and removed viruses using McAfee anti - virus

Confidential, Richmond, VA

Help desk support

Responsibilities:

• Created and edited documents on PC refresh, installing scanners using SharePoint.
• Develop the checklist of applications PC users on SharePoint.
• Performed installations for new PC’s such as server racks and monitor wall mounts.
• Operated Atlis Deployment solutions to perform personality captures on all PC’s of the site.

Confidential, Washington, DC

Server and desktop consultant

Responsibilities:

• Assisted in the deployment of HP desktops, and laptops and the removal of older model desktops and laptops for all company end users.
• Access active directory for unlocking user passwords and joining laptops and desktops to the domain.
• Application software maintained is windows XP, Windows 7, MAC OS lion/Leopard, Microsoft Office Suite 2003/2007, Apple VMware, and Entourage email client.
• Managed and tracked software licensing for present and future units.
• Provided technical assistant for mobile Apple products such as iPhone and iPads.