SUMMARY:

Seeking a position in cloud architecture and administration. I have over 20 years of experience in messaging on various platforms including Office 365, Exchange, and Lotus Notes. My expertise is in enterprise level email architecture planning and migration projects from all platforms, as well as providing third level support for both legacy and cloud systems during migration process.

PROFESSIONAL EXPERIENCE:

Confidential

Microsoft Office 365 Solution Architect

Responsibilities:

• Targeting team tasked with providing eligible Microsoft customers with onboarding and deployment options for the specific Microsoft Office 365 products.

Confidential

Microsoft Office 365 Specialist

Responsibilities:

• Part of Trinity Health Identity and Access Management Engineering team providing migration support for ongoing migration to Office 365 of over 120,000 end users nationwide.
• Tasked with 3rd level support of end users as well as ongoing daily migration tasks such as licensing of end users, Azure Active Directory MFA support and general Office 365 ticket resolution.

Confidential

Microsoft Office 365 Solution Architect

Responsibilities:

• Tasked with providing eligible Microsoft customers with onboarding and deployment assistance for the Microsoft Office 365 suite of technologies.
• Led customers though architectural planning of cloud environment and assessment of legacy infrastructure to provide coexistence during migration to Office 365.
• Performed Lotus Notes to Office 365 migrations of executive level end users’ calendaring and contact data for Confidential.

Confidential, Isabela, PR

IT Consultant

Responsibilities:

• Provided remote and on - site IT consulting services for local resorts, restaurants, and tourism companies in Puerto Rico.
• Maintained Office 365 messaging services for customers after migrating them from legacy email environments using Confidential migration tools.

Confidential

Consultant

Responsibilities:

• Technical consultant for Office 365 migration projects, primarily with Confidential migration tools.
• This includes migration farm architecture, configuration, and operation.
• Provided migration support for local IT staff during their migration efforts, as well as performing all pre-migration, migration, and post-migration tasks within migration software.

Confidential

Office 365 Concierge Ambassador

Responsibilities:

• Provided Office 365 technical support for small to medium sized businesses.
• Trained Office 365 administrators nationwide on the use of the Office 365 suite of tools and the Office 365 admin portal to perform daily administration tasks for their end users.

Confidential, Albany, NY

Email Administrator

Responsibilities:

• Technical lead for statewide email migration and consolidation project to Microsoft Office 365.
• Migrated users using Dell/Quest migration tools from Lotus Notes/Domino, Exchange 2007/2010/2013 , and GroupWise to Office 365.
• This project involved the migration of 200,000 Confidential agency end users.
• Provided third level support for migration project issues, as well as daily Office 365 and Outlook client support for newly migrated state agencies.

Confidential, Detroit, MI

Lotus Notes Systems Administrator

Responsibilities:

• Tasked with providing third level end user support for end users on Domino/Lotus Notes 8.5 on Linux, AIX, and Windows servers in a high availability clustered environment.
• Provided end user support for thin clients based in the Citrix environment.
• Installed and configured Domino R8.5 messaging environment servers, including Sametime (via LDAP authentication), and QuickR.
• Installed, configured, and administered Lotus Anywhere servers to provide mobile messaging solution for iOS, Android, and Windows mobile devices.
• Administered and configured Blackberry Enterprise Server 5 for Blackberry mobile devices. Administered Message Labs anti spam applications.
• Created procedure and resolution documentation for first and second level support administrators.

Confidential

Senior Consultant

Responsibilities:

• Installed and configured Confidential coexistence and migration tools for several projects.
• Migrated users using Confidential migration tools to Exchange 2010 and Microsoft Cloud.
• Applied code fixes and troubleshot issues with coexistence and migration tools during pilot coexistence and migration testing.
• Provided project timelines and ensured proper infrastructure was in place prior to beginning of project.

Confidential, Detroit, MI

Lotus Notes Systems Administrator

Responsibilities:

• Tasked with providing third level end user post - migration support for Domino/Lotus Notes upgrade from Version 7 to 8.5 on Linux.
• Maintained Domino R8.5 messaging environment, including Sametime, and QuickR.
• Administered and configured Blackberry Enterprise Server 5 for Blackberry mobile devices.
• Administered Symantec Message Labs anti spam applications.

Confidential, Charlotte, NC

Lotus Notes and Exchange Systems Administrator

Responsibilities:

• Primarily tasked with maintaining stability of Domino mail environment during initial migration of 15,000 end users to Exchange 2007 with the use of Quest migration software. Once initial migration project was complete, protracted migration project, due to merger and acquisitions of addition media companies to Hearst environment, was completed with a total of 25,000 end users migrated from the legacy Domino environment.
• Administered multi - forest and multi-site Active Directory 2008 and Exchange 2007 environment. Tools utilized were Powershell, Exchange Management Console, Active Directory Migration Tool, Active Directory Users and Computers.
• Migrated end users from Domino to Exchange Blackberry Enterprise Server 4.1.
• Configured ActiveSync to provide mobile messaging for iOS and Android mobile devices.
• Installed and configured Good Mobile Messaging Servers to provide support for Motorola mobile devices.
• Administered messaging server environment located within VMware vSphere 4.
• Provided third level and on-call support in Domino and Exchange mail environments for Hearst end users.
• Assisted with migration tasks in both mail environments to ensure smooth transition from Domino to Exchange mail.
• Primary administrator of Symantec Evault archiving infrastructure for Exchange messaging environment.
• Administered Cisco IronPort and Postini antivirus and anti spam applications.

Confidential, Miami, FL

Lotus Notes Systems Administrator

Responsibilities:

• Provided third level support for over 20,000 FPL Lotus Notes and Exchange/Outlook 2007 end users.
• Migrated users from Domino to Exchange 2007 with Quest migration software tools.
• Maintained Domino R6 and Exchange 2007 messaging environments, as well as Blackberry mobile messaging.
• Ensured internal network security by maintaining 2 layers of security in the messaging environment.
• Migrated end users from Domino to Exchange Blackberry Enterprise Server 4.1.

Confidential, Farmington Hills, MI

Systems Engineer

Responsibilities:

• Primarily maintained the Lotus messaging infrastructure, network infrastructure, and end user computer equipment, software and peripherals.
• Designed a Purchase Order Request database for end users in order to streamline computer equipment requests, computer peripheral requests, and computer software requests.
• This database was web enabled to provide access to satellite users located on site at companies.
• The focus was to enable users to use a paperless system and to quicken the approval process.
• Provided end user support for email messaging, network configuration, and office applications.
• This was accomplished remotely and locally depending on user’s location.

Confidential, Cleveland, OH

Lotus Notes Systems Administrator

Responsibilities:

• Provided client help documentation in Spanish for Mexico users being upgraded.
• Added server administration tools to automate tasks such as mail.box monitoring and clean up, as well as log error scanning of the mail servers.
• Ensured uniform Domino server configuration across ten mail servers, two SMTP servers, and the administration server of the domain.
• This included modification of several server documents, configuration documents, as well as the notes.ini.

Confidential, Troy, MI

Lotus Notes Application Developer

Responsibilities:

• Created four workflow applications based on stated requirements by the accounting division of Confidential
• These workflow applications were integrated with a workflow interface already in use at Confidential .
• Provided administration and development support for local administrators for existing databases and Domino servers.

Confidential, Southfield, MI

Lotus Notes Systems Administrator

Responsibilities:

• Configured web access for email (iNotes) for all users of the Domino server.
• This access was configured for internal and external access over the Internet through the company s web site.
• Upgraded current Domino servers to the most current version and streamlined the configuration of the Domino servers for optimal performance.
• Knowledge transfer with company IT department was conducted to maintain best practices configuration of the Domino server.
• Provided end users with support for such tasks as archiving, web access, and other basic support issues.

Confidential, Troy, MI

Support Analyst

Responsibilities:

• Part of a three - person support hotline assisting Confidential end users in a migration project from Lotus Notes 4.5 to R5.
• Provided Confidential end users and Lotus administration staff with extensive migration experience and issue resolution.
• Assisted in the WAN (Wide Area Network) migration of over 700 Confidential branches from the current Sprint network.
• Tasked with resolving second level support cases for Confidential field and corporate end users.

Confidential, Metro Detroit, MI

IT Consultant

Responsibilities:

• Provided Lotus Notes administration consulting services to several companies in the Metro Detroit area.
• Trained existing system administrators in “best practices” administration for daily Domino tasks and monitoring.
• Assisted in maintaining several Domino applications for customers by streamlining the design methodology to provide stability, as well as “web enabling” applications so that they could be accessed over the Internet.

Confidential, New York, NY

Lotus Notes Systems Administrator

Responsibilities:

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• Supported the Domino infrastructure of several Zurich insurance business units and provided daily support to end users.
• Successfully completed the international server and client upgrade project from version 4.6 to R5.
• Implemented security measures to protect the internal messaging system from virus and intrusion attacks.
• Installed, configured, and administered remote mail access through the use of the initial Blackberry messaging system solution.
• Built and configured Compaq servers when upgrades of existing infrastructure were necessary