Seasoned incident management handling with ITIL certification for us with proprietary ticketing systems and Altiris. Knowledge of Symantec s network protection products to secure a network. Experience in all Microsoft server networks and very fluent in all areas of active directory. Many years of desktop experience ranging from changing ram to peripherals such as monitors or keyboards and hardware upgrades such as hard drives and internal computer components. Some firewall and switch experience. Supervisory and leadership experience from the US NAVY. A person who is always working on increasing his education in my field as it is always changing. Calm in any situation but with the awareness and understanding to handle the situation. Always a team player no matter what job I have held it has always turned into being more than what I was hired to do I learn adapt and do what the team or company needs me to.

Work Experience

Confidential

DentaQuest

• Install all new hardware systems and software for networks.
• Install configure and maintain network services equipment and devices. And maintain
• Supports administration of servers and server clusters.
• Manages all system back-up and restore protocol.
• Plans and supports network and computing infrastructure.
• Perform troubleshooting analysis of servers workstations and associated systems.
• Documents network problems and resolution for future reference.
• Monitors system performance and implements performance tuning.
• Manage user accounts permissions email anti-virus and anti-spam.
• Troubleshoot and resolve trouble tickets related to technical difficulties with hardware software and the network.
• Train users on windows 7 and 8 operating systems
• Train and educate users on Microsoft Office products and Organization applications
• Handle user related software hardware and network related issues
• Handle Calls from customers in the appropriate and professional manner
• Resolve Network switch and connectivity issues
• Verify issue resolution on the customer s behalf
• Verify with the customer that the issue has been resolved and update the ticketing system
• Interface with infrastructure database and development personnel
• Communicate plan progress and issues in a timely manner
• Actively contribute to ongoing process improvement
• Performs other duties or special projects as assigned
• Ability to complete multiple simultaneous projects in a timely manner
• Re-image user computers
• Remote installation of images applications and updates
• Remotely troubleshoot user issues throughout the entire U.S. for the ARMY.
• Reset user passwords and accounts
• Create accounts for new user
• Add users and computers to correct OU in active directory
• Reserve printer IP addresses
• Troubleshoot printer scanner and other peripherals issues
• Plan manage and implement rollouts of new hardware software and applications at the enterprise level

Confidential

Open San Consulting

• Install all new hardware systems and software for networks.
• Install configure and maintain network services equipment and devices. And maintain
• Supports administration of servers and server clusters.
• Manages all system back-up and restore protocol.
• Plans and supports network and computing infrastructure.
• Perform troubleshooting analysis of servers workstations and associated systems.
• Documents network problems and resolution for future reference.
• Monitors system performance and implements performance tuning.
• Manage user accounts permissions email anti-virus and anti-spam.
• Troubleshoot and resolve trouble tickets related to technical difficulties with hardware software and the network.
• Train users on windows 7 and 8 operating systems
• Train and educate users on Microsoft Office products and Organization applications
• Handle user related software hardware and network related issues
• Handle Calls from customers in the appropriate and professional manner
• Resolve Network switch and connectivity issues
• Verify issue resolution on the customer s behalf
• Verify with the customer that the issue has been resolved and update the ticketing system
• Interface with infrastructure database and development personnel
• Communicate plan progress and issues in a timely manner
• Actively contribute to ongoing process improvement
• Performs other duties or special projects as assigned
• Ability to complete multiple simultaneous projects in a timely manner
• Re-image user computers
• Remote installation of images applications and updates
• Remotely troubleshoot user issues throughout the entire U.S. for the ARMY.
• Reset user passwords and accounts
• Create accounts for new user
• Add users and computers to correct OU in active directory
• Reserve printer IP addresses
• Troubleshoot printer scanner and other peripherals issues
• Plan manage and implement rollouts of new hardware software and applications at the enterprise level
• Extensive use of VPN to assist users I troubleshooting and accessing the ARMY s network.
• Configure firewall for new applications and new security threats.
• Some knowledge of installing and running windows through in several virtual environments using VMware

IT Support Technician Helpdesk/Desktop Support

Confidential

• Test faulty equipment to diagnose malfunctions using test equipment and software and applying knowledge of the functional operation of electronic units and systems.
• Calibrate testing instruments and installed or repaired equipment to prescribed specifications.
• Study blueprints schematics manuals and other specifications to determine installation procedures.
• First response to any problems associated with personal computers LAN WAN and voice services
• Set up military intranet networks for home and deployed operations Ensure Pc s printers and phones were operational
• Train users to use current and new applications that are needed to complete the jobs.
• Train users to use various software including Microsoft applications and Navy specific software
• Educate users in old new and current security threats and how to mitigate them.
• Train users in best and safe practices in the enterprise computer and IT environment
• Assist users with problems document problem and any resolution escalate problem as necessary follow-up with users
• Provide internal-based applications support for internal users
• Provide desktop client support for internal users
• Answer general user questions
• Ensure all software used by end-users is in license compliance
• Ensure active directory data is correct
• Maintain copies of ghost images used in deployments
• Assist in the configuration and maintenance of internal systems and servers

SKILLS

• Six years watch standing duties involving the security and integrity of Navy aircraft maintenance equipment and tools.
• Hazardous Material Supervisor of safe stowage and handling of Squadrons Hazmat
• Six years navy building manager experience
• 6 months scripting experience from Training Concepts Learning and Consulting creating scripts for automation of applications installs and auto run of programs.
• Troubleshooting -- Determining causes of operating errors and properly fixing them.
• Repairing -- Repairing machines or systems using the needed tools.
• Project management skills assisting in rollout of new software and applications as well as testing and implementation of applications software and hardware
• Installation -- Installing equipment machines wiring or programs to meet specifications.
• Active Listening -- Giving full attention to what other people are saying taking time to understand the points being made asking questions as appropriate and not interrupting at inappropriate times.
• Operation Monitoring -- Watching gauges dials or other indicators to make sure a machine is working properly.
• Coordination -- Adjusting actions in relation to others actions.
• Equipment Maintenance -- Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
• Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems.
• Active Learning -- Understanding the implications of new information for both current and future problem-solving and decision-making
• PC repair from home and network solution wireless printers phones tablets Bluetooth security