Desktop Support Analsyt Resume

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Desktop Support Analsyt

Responsibilities:

Confidential

Computer Support Specialist

Responsibilities:

Confidential, Columbia, SC

Computer Support Specialist / Lab Administrator

Responsibilities:

Maintain hardware on campus and remote sites including:
Assist with windows 7 to windows 10 migration.
Assist with the deploying of workstations to end-users as needed.
Remotely Backup and Restore Data Programs and printers for end-users
Plan rollouts of new hardware
Proceed inbound and out bound technical support calls 30-40/day
Perform duties in the disposal process of retired hardware such as destroying hard drives, selection of disposal site and documentation of disposed hardware
Use Microsoft Security Central,SCCM,Microsoft Software Center, Microsoft Remote
Microsoft Desktop Deployment Tool for Imaging and restoring computers
Ensure the bitlocker encryption key is successfully stored in active directory on devices
Training, teaching, and Help-Desk support for:
Microsoft Office 97-2016, All Windows OS systems, Apple Mac OS systems
Computer hardware (printers, scanners, and other peripheral devices in Win10 Active Directory Enterprise environment
MIS Approved software and hardware installations
Browser configuration
Deepfreeze Security administrator for all Labs on and off Campus
Configure IP phone systems
Cat 6 cabling and network setup