Services Delivering Director Resume

SUMMARY:

Bilingual computer engineer with more than 14 years of experience, expert in Human Resources and IT services and process, staffing & outsourcings (BPO) and projects and services management following the best practices such as PMI, ITIL, Scrum, ISO 9001 among others. Looking for a company to challenge me, improve my skills and make a positive impact

SKILLS:

Project Management

Project Solutions

ITIL

Telco

Scrum

Human Resources

Administrative process

Supply chain Management

Quality Management

Office Suite / 365

Iso 9001

Risk Management

Financial - Cost Management

BPO

Microsoft Project

Digital Transformation

Helpdesk

Datacenter

Call center

Sap FI

Remedy

Oil & Gas sector

B ackup & Recovering

S oftware Implementation

M onitoring

Unix, Linux, tru64, Windows

IT Networking

Bussines Inteligence

Oracle/Sql Database

Weblogic/tuxedo

C ontrol M / scripts BigData - Teradata

EXPERIENCE:

Services Delivering Director

Confidential

Responsibilities:

Plan, develop and execute new projects and services and their life cycles.
Leading the strategies for the services and project deliveries.
Controlling the budget, DSO and WIP.
Managing more than 100 hundred clients in Colombia and internationally with almost 1000 resources on site.
Guaranteeing the administrative process in each Client.
Creating strategies and action plans to improve the projects and services
Ensuring the NPS and the best quality of service
Achieving the monthly KPI and ANS according with the scope for project.
Ensuring the use of the best practices in each project, based in PMI, Scrum, ITIL,

Project Manager

Confidential

Responsibilities:

KPI’s and SLA’s monthly achievements
Managing FrontOffice / BackOffice / Quality & Reporting Departments
Process management and their correct documentation.
Strategies & action plans
Budget management
24x7 operation tracking and improvement
High management staff reporting
Administrative and human resource management
Ensuring best practices, PMI, ITIL V3, Iso9001 among others.

Operations Manager

Confidential, Colombia

Responsibilities:

Management and Coordination of the Technical 24x7 Support
Guarantee the Quality in the processes.
Plan and develop the Training of Support Engineers
Plan and develop strategies to improvement the daily operation
Clients Deliveries.
Budget Management
Workforce management, developing and controlling employees shifts
Internal projects Planning, developing & implementation of the infrastructure and software/apps for the operation.
Presentation of internal and external indicators targeted customer and government organizations.

Operations Supervisor and Interim Project Manager

Confidential, Colombia

Responsabilities:

7x24 Operations management.
Budget Management
Scope and deliveries management
Datacenter, infrastructure (servers, networking), software and applications Management
Change requesting Management
Procurement management
Workforce management
Control & developing management.

Systems Senior specialist

Confidential

Responsabilities:

Perform software installation, management, upgrades/patches, troubleshooting, maintenance and tuning of servers with different unix versions, such as Solaris in most of the cases, HP-UX, Tru64 and Linux.
Perform hardware installation, management and support of high end, midrange, entry level and CMT servers and storages like SUN M-Series, T-Series, HP Superdomes, EMC DMX, Connetrix.
Set up and administrate Virtual Servers using technologies like Solaris Zones and HP vPars which means huge savings in our IT Department.
Migrate our old HP platform to new SUN equipment with a minimal impact over the systems.
Interact with each of the business divisions, application owners and developers to provide technological support in order to define system and performance needs.
Responsible for capacity planning, including allocating storage, providing hardware and software redundancy, and planning future expansion requirements.

Backend specialist

Confidential

Responsabilities:

Backups in tape and disk under SAN environment to Wintel, UNIX, Linux, Oracle, SAP platforms, using backup and restoration tools such as: HP Openview Data Protector, EMC Legato Networker and ORACLE RMAN
Restores of Wintel, Unix, Linux, Oracle and SAP platforms using tools such as: HP Openview Data Protector, EMC Legato Networker and ORACLE RMAN

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