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Help Desk Analyst Resume

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SUMMARY

  • Experienced and motivated Tactical Data Triage Analyst (Analyzed the effects of malware in a vim)
  • 2+ years’ experience in Intelligence Analysis
  • Proficient in National Security Agency Digital Network/Malware Analysis tools
  • Management, Training and Supervisory experience
  • Team leading and building experience
  • Honorably Discharged United States Veteran

PROFESSIONAL EXPERIENCE

Confidential

Help Desk Analyst

Responsibilities:

  • Troubleshoot software and desktop related issues as they arise
  • Provide a high level of customer service and prompt resolution time for technical issues
  • Meet or exceed all service level agreements and monthly metrics
  • Assist users with O365 issues and Windows 10 related issues as well.

Confidential

Technical Support/ Customer Service Rep

Responsibilities:

  • Handle customer related service calls
  • Schedule service appointments re
  • Answer questions based on Confidential security products
  • Handle billing information

Confidential

Help Desk Analyst

Responsibilities:

  • Troubleshoot software and desktop related issues as they arise
  • Provide a high level of customer service and prompt resolution time for technical issues
  • Meet or exceed all service level agreements and monthly metrics
  • Assist users with O365 issues and Windows 10 related issues as well.

Confidential

Customer Service Associate

Responsibilities:

  • Assemble products for customers and provide excellent customer service.
  • Deliver appliances to customers
  • Managing the morning and evening shifts

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