Windows 10 Deployment/Migration Lead Resume

SUMMARY:

Excellent Customer Service/Satisfaction track record for over 10 years of IT support.
Deskside Support Analyst, Team Lead (deployments, rollouts, refresh) and Project Management.
Hardware, Software, LAN, technical support, troubleshooting and .
Microsoft Windows (DOS to Windows 10) and Apple Mac (OSX to Mojave, PC's, laptops, tablets, smartphones (iOS and Android) and servers.
Active Directory experienced administration add/move/change, SCCM, MCSE
Microsoft Office 365 cloud management and support experience.
Experienced imaging large scale deployments and migrations. Experienced Break/Fix Support, executive support, security and antivirus support.
Remedy, HP Open View and ServiceNow ticketing system expertise.

OBJECTIVE:

Objective is to utilize over a decade of experience, skill and to support clients’ needs. Opportunity to utilize best practices and stay up to date with new technology.

EMPLOYMENT:

Confidential

Windows 10 Deployment/Migration Lead

Environment: SCCM, Active Director, Service Now, Microsoft Office

Responsibilities:

Supervise, train and manage pre - load staff. Document safety, pay/attendance and performance data.

Confidential, Minneapolis, MN

Test Score Analyst

Responsibilities:

Score tests of students of school systems nationwide

Confidential, Minneapolis, MN

IT Analyst

Responsibilities:

Microsoft Office 365 Ambassador. Install, setup and troubleshoot Office 365, cloud, Skype and SharePoint issues for Small and Medium sized businesses on Pc and Mac.

Confidential, Saint Paul, MN

IT Analyst

Responsibilities:

IT Analyst day to day break/fix, new hire PC/Mac, Laptop and iPad deployment and troubleshooting. Imaging, network connectivity, wifi, VoIP, etc.

Confidential, Minneapolis, MN

IT Analyst

Responsibilities:

Windows 7 deployment support to include imaging workstations, laptops, encryption, department specific software installation and support.
Implemented a laptop and workstation loaner and replacement pool.
Responsible for creating and updating process documentation, onboarding guides, SharePoint and Knowledge Base.
Daily use of SCCM, RDP, Windows 7, AD, Office 2010, VPN, WIMS and much more.

Confidential, Maple Grove, MN

IT Consultant

Responsibilities:

Supported various client’s IT needs such as Windows 7 deployment, hardware break/fix, software installs and tech support, LAN install and tech support, VPN, cellular and Wi-Fi support, e-commerce and web presence.

Confidential, Bloomington, MN

IT Service Desk Supervisor

Responsibilities:

Service Desk/Desk side Support Supervisor. PC, Laptop, Software, Printer and Network technical support. Team management, and supervision.

Confidential, Richfield, MN

IT Consultant

Responsibilities:

Configuration and deployment
Cellebrite PC imaging and deployment
Retail POS and PC Support

Confidential, Golden Valley, MN

Desktop Support Analyst

Responsibilities:

Windows 7 Deployment Support. Installed Windows 7 Operating System, Hard drive encrypted with Bit Locker, MS Office 2010 and department specific software on PC’s.
Utilized Active Directory, SCCM, Remedy, Office 2010, And Remote Desktop.
Conducted daily SCRUM of previous day’s upgrades and failure.
Conducted triage & provided temporary loaner laptop replacement if required.
Managed daily problem reports of failed automated self-upgrades, back-up and restore.
Managed inbox of Incident and Change Requests using Remedy and Outlook.

Confidential, Minneapolis, MN

IT Support

Responsibilities:

Responsible for Hardware, Software and Network support to Team Members of the Product Design and Development Team, to include Adobe CS3 deploy and many other graphic and design related software and hardware needs managed via HP Service Desk.
MS Office /Outlook support. Installation and migration services provided as well.

Confidential, Saint Paul, MN

IT Service Desktop Support

Responsibilities:

Responsible for world-wide IT Support Help Desk to include Field Support and revolving on-call Support to Medical Device Field Sales Staff, Corporate Directors, VP and HQ staff. All IT related issues to include Hardware, Software, Network, VPN, etc.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship