Computer Knowledge / Skills

Operating Systems

MS - DOS 6.2 Windows 3.11 Windows 95 Windows 98 Millennium Edition XP Professional and Home Edition Vista Windows 7 professional MAC OS X Windows NT Workstation 4.0 Server 4.0 Enterprise 4.0 Windows 2000 Professional Windows 2000 Server Server 2003 Server 2012 Novell NetWare

Application System Software

• Office and 2013
• Exchange Server 2007 Exchange Server 2013
• Corel WordPerfect 8 Lotus SmartSuite 97 2000 Microsoft Outlook 2003 SP2 MS Outlook 2010 IBM Lotus Notes 7.0 P.C. Anywhere 11 VNC Windows Remote Desktop LogMein Teamviewer Symantec Ghost 8.0 Symantec Endpoint Protection 12.0 Symantec Mail Security for Microsoft Exchange Symantec s Message labs Ver.6.5.1.82 Norton Anti-virus McAfee Adobe Acrobat Trend Micro s Scanmail for Exchange 5.5 Trendmicro Server Protect 5.58 and Officescan 8.0 Anti-Spyware programs Brightstor Arcserve Ver. 9.0 Citrix Presentation Server Client 10.2 Filesite 8.2 Workshare pro 5.2
• Familiar with WebEx Office Live 2007 ver. 8.0 Logmein s Joinme and Anymeeting
• Healthmedx s Vision ver. 8.1.42 Abaqis and Gerimenu
• Familiar with NetSuite and Numara s Track-It Ticketing systems

Hardware

Installation/Configuration/Upgrades

• Dell HP IBM and various other Pentium class desktops laptops netbooks Touch Smart 9100 Touch Screen and Servers
• Video cards NIC cards sound cards broadband cards Verizon or Sprint PCMCIA and USB .
• Internal and external modems back-up and CD-ROM drives CD/DVD Burners Zip drives hard-drives
• External print servers HP 170x Direct and Jet Direct Ex Plus
• Floppy drives RAM Palm Pilots Scanners USB Flash Drives Canon digital cameras Projectors Blackberry s 8830

Maintenance / Repair

Network laser and DeskJet printers replacement of toners imaging drums transfer rollers fusers and maintenance kits

Network

• Experienced with 10 base T ThinNet TCP/IP IPX/SPX NWLink NetBEUI NT 4.0 Networks Start to Finish NetWare networking Novell Client 32 and NT
• Performed NT Novell installation and administration
• Installation and configuration of NetWare 3.x NetWare 4.11 File Servers and Workstations
• Setup and configured network printers HP digital scanners
• Configuration and set-up of Linksys wireless networks

IT Desktop Support/Systems Admin

Confidential

• Project oversight Healthmedx EMR rollout and overall network infrastructure upgrade
• Implemented Disaster recovery tool for web based Electronic Medical Records application
• Project oversight Implementation of Visonex EMR for Dialysis Department
• Manage end user hardware applications testing and support functions of staff of 1500
• Responsible for creating new IT policy and procedures for staff consistent with Hipaa Regulation
• Implementation of recycling program enabled toner reducing features and proper toner disposal
• Implemented disaster recovery measures for workstations and servers
• Responsible for day to day management of IT systems of 4 Facilities and supervision of IT staff
• Coordinate w/ 3rd party vendors maintenance cabling communications and service techs
• Planning Deployment of new Time and attendance IP based Smartlinx system
• Implemented morale programs for staff and residents
• Coordinated with 1199 union liaison to provide free basic computer and EMR training for Staff
• Directly responsible for Hire development and performance review of IT staff
• Meet weekly with Senior Management and ownership to discuss and review projects planning and progress updates
• Responsible for XP phase out program and systems replacement deployment.
• Exchange 2007 to Exchange 2013 Migration.

IT Specialist

Confidential

• Provide daily Desktop/Network onsite support to various clients
• Responsible for in- house application support
• Video conference projector polycom and presentation software setup
• Daily turnover reports and tape rotation
• Printer inventory and ordering supplies
• Citrix Blackberry and Email support
• PC/laptop deployment and workstation configuration and Imaging
• Wireless support and broadband card setup
• Server maintenance updates
• Support of in-house database systems
• Coordinate w/ 3rd party vendors maintenance cabling communications and service techs

Helpdesk Manager

Confidential

• Assigning tasks and scheduling engineers for onsite assistance
• Responsible for meeting all SLA s and providing timely resolutions for client needs
• Involved in the escalation process when determining the technical needs of the client.
• Monitoring daily the ticketing system and Coordinating with clients regarding service calls
• Approving time off requests and general oversight of office operations.
• Responsible for creating policy and procedure for staff members
• Familiar with Autotask ticketing system utilized for record keeping and establishing service calls

Network Specialist/Consultant

Confidential

• On-site helpdesk support of NYC based clients in their use of a variety of software applications word processing programs spreadsheets presentation graphics database management systems and electronic mail communications.
• Operating system and application installs.
• Evaluate install and monitor virus protection software to ensure system performance.
• Conduct diagnostic procedures on workstation computers to resolve user problems.
• Maintain Help Desk call records and document IT procedures as required.
• Coordinate with software and hardware vendors tech support representatives in troubleshooting software or equipment problems.
• Replace and upgrade hardware and software.
• Perform daily back-ups security reviews and data recovery as needed.
• Manage equipment and supplies inventory.
• Create user accounts conduct new hire orientation and provide special equipment training as needed.