SKILLS

• Software Active Directory MS Windows XP/7/8 MAC OSX higher Windows Server 03/08/12 MS Exchange 03/07/10/12 MS Office Suite 03/07/10 Symantec Backup Exec 2014 MS Dynamics AX MS Great Plains MS CRM MS SQL Server 05/08 MS SharePoint MS RDP Utility Windows Terminal Server Symantec Ghost/PC Anywhere LANDesk Management Suite v9 Cisco VPN 6.0 Cisco ASA 5510 SonicWall Barracuda Web Filter BlackBerry Enterprise Server 4.5 sp5 Trend Micro ScanMail McAfee VirusScan Enterprise VMware vSphere 5.0 BizTalk Server 06 StarShip Server v12 Aomei Partition Assistant HP DoubleTake Kaseya Agent SpiceWorks MS Windows Powershell
• Hardware HP Servers Printers SAN HP MSA 1000/2000 HP ProCure Network Switches Cisco ASA 5510 Firewall Cisco VOiP Phones

Confidential

Desktop Support Manager/Backup Administrator

• Manage a team of 4 desktop support technicians.
• Responsible for user support and customer service on company supported computer applications and platforms.
• Troubleshoot level 3 4 IT related problems and take the appropriate action.
• Diagnose and resolve IT related hardware and software issues PC Mac
• Administer software relevant to desktop support
• Provide Remote Support via Bomgar Join.me etc.
• Help Desk deployments imaging IMAC
• Transitioned entire company from Nortel phone system to ThinkingPhones VOIP
• Document practices processes and policies
• Maintain IT equipment inventory leased assets purchasing and budgeting.
• Oversee the day-to-day operation of various storage and backup solutions
• Review and manage client backup data to ensure successful storage
• Manage on-call rotation to ensure effective storage of backup data
• Install and manage operating and backup systems
• Monitor backup jobs across multiple platforms
• Troubleshoot performance problems and implement solutions
• Maintain all equipment for backup environment to include servers disk and tape storage devices
• Upgraded backup software from Symantec Backup Exec 2012 to 2014

Confidential

Information Technology Manager

• Managed a team of 5 technicians.
• Virtualized entire infrastructure with VMware ESX 5.0 using VmConverter and HP DoubleTake to perform the P2V server migrations.
• Specify different RAID controllers for SAN and HP Servers.
• Create LUNS on SAN HP MSA 1000/2000 for storage and allocate to VM ESXi Hosts.
• Provide technical hardware and software support via phone desk side email and remotely for over 150 users in a Windows XP/7 and MAC environment.
• Implemented helpdesk ticketing system using SpiceWorks to monitor systems and network monitor server alerts such as CPU utilization and low disk space.
• Monitoring alerting and providing statistical reports to upper management on the health and operational status of all Windows infrastructure.
• Utilize Active Directory to add/modify/disable user accounts groups and distribution lists.
• Utilize Active Directory to maintain shared folders and access rights for users through group policies such as implementing 15 minute screen lock rule.
• Implemented and monitor user internet browser access with Barracuda Web Filter.
• Maintain firewall settings using Cisco ASA 5510 and SonicWall configure public IP s with specified open ports.
• Transitioned entire company from PBX Nortel Phone System to Cisco VOiP phone system.
• Image workstations and laptops via Symantec Ghost.
• Take snapshots backups create clones using VMware tools.
• Implemented Wireless Networks/HotSpot for office and guest area.
• Upgrade all user desktops from Windows XP platform to Windows 7 64bit platform.
• Implement best practices on network to become PCI Compliant.
• Designed Project Managed Tested and Implemented Disaster Recovery for main office and remote office utilizing cloud and wireless technologies.
• Project Manager for integrating PayPal solution to company website and MS Dynamics AX.
• Project Manager for upgrading StarShip Server from v9 to v12.
• Project Manager for testing and installing updates to MS CRM v4.0
• Performed annual Third Party Vendor and cost-savings analysis cut down IT services costs by transitioning vendor services to in-house.
• Maintain IT equipment inventory leased assets purchasing and budgeting.
• Participate in tactical and strategic IT planning initiatives including life-cycle management capital expenditures and senior management presentations.
• Coordinate and direct all IT projects.
• Oversee E-Commerce processing for over 30 vendors import/export/troubleshoot data files.
• Cross educated team members and educated offshore peers regarding operational procedures.
• Rack install maintain update and troubleshoot Windows Server 03/08.
• Install maintain and troubleshoot network HP printers.
• Diagnose and resolve issues in frequent applications such as MS Office MS Outlook MS Dynamics AX/CRM Internet Explorer VPN and Blackberry/iPhone.
• Performed programming changes in PBX software and voicemail system.
• Execute and create basic MS SQL 05/08 queries for user reports and updating vendor information/functionality.
• Create and distribute how to documentation for user applications.
• Document procedures for IT requests such as performing DR backups.
• Implement best practices to provide customer security and compliance with PCI SOX and other governmental laws.
• Developed and maintain MS Dynamics AX Security Standards to follow the least privileged methodology.
• Generate follow up and maintain support tickets including change requests and change user access rights.
• Provide laptop audio visual and connectivity support for conference rooms.
• Provide MS Dynamics AX CRM training for all new employees.

Confidential

Information Security Analyst

• Performed information security risks assessments for all applications and department file folders.
• Assisted Chief Information Security Officer with monthly security patches.
• Reviewed group policies to follow principle of least privilege .
• Developed and implemented information security policies and procedures.
• Monitored user compliance with information security policies and internal control systems.
• Assisted in development and maintenance of Business Continuity Policies and Procedures.
• Trained users on performing security awareness programs.