Production Support Analyst Resume New Castle, Delaware - Hire IT People

SUMMARY:

I am a hardworking and dedicated Information Technology professional with strong customer support skills who uses extensive problem solving, time management and analytical skills to maximize job performance.
Able to adapt to various communication styles in order to successfully influence and work with a wide range of cross - functional teams as well as interact with all levels of management and staff.
Able to handle multiple and changing priorities and utilize time management skills to meet established timelines

TECHNICAL SKILLS:

Bi-Lingual

IBM Utilities

CHANGEMAN and INFOMAN

Cataloged Procedures

FDR/ABR

HSM

DFDSS (ADRDSSU)

JCL

MVS

JES2

FTP

CICS

NDM

VSAM Assist

PDSMAN

RACF

DASD File Allocation

DB2

OPC/CA7 Scheduler

CA11(auto restart)

ABEND Interpretation and Troubleshooting

RMM(Tape Management System)

CA1(Tape Management System)

PROFESSIONAL EXPERIENCE:

Confidential, New Castle, Delaware

Production Support Analyst

Responsibilities:

Monitor the performance and successful completion of all overnight batch processing
Partner with the Command Center and all Support teams to investigate and troubleshoot all production and software outages on the IBM Mainframe LPARS
Provide timely and efficient problem solving skills during major crisis situations
Review all production outages in conjunction with Application Support in order to initiate permanent problem solutions
Communicate directly with outside customers to track late or incomplete money transmissions
Monitor all inbound/outbound file transmissions via FTP/NDM; apply JCL modifications to failed batch job(s) and restart according to the restart instructions
Migrate Batch/Online load modules to emergency load libraries via CHANGEMAN level 99 with request from Applications programmer also implement JCL/PROC changes into production upon user request; override space allocation to datasets if they failed with either an SB37,SD37,SE37 or S837; submit ADHOC user requests via OPC/CA7 SCHEDULER
Handle inbound calls pertaining to transmission issues including data issues within files, as well as late or missing files
Coordinate cutoff activity with the sites and third party vendor(s) to ensure that file deadlines are met
Provide updates to the team and management on daily issues encountered, as well as status reports; Open/Update INFOMAN incident tickets generated for any batch/software issues; Escalate any DB2/CICS issues that can not be resolved by Production Support to the DBA/CICS group.

We provide IT Staff Augmentation Services!

Production Support Analyst Resume

New Castle, DelawarE

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship