Desktop Support Technician Resume

TECHNICAL SKILLS

Microsoft Windows XP, 7, 8 and 10
Microsoft Office 2003, 2007 and 2010, VDI, Citrix Receiver, Rsa, Active Directory
Avaya soft phone, mobile devices, Marimba, Matrix42 and Altiris

PROFESSIONAL EXPERIENCE

Confidential

Desktop Support Technician

Responsibilities:

Provides support for printers, projectors and other PC peripherals.
Provides support for VPN (remote computing).
Maintains records of repairs, changes and updates within Remedy problem tracking system.
Performs software installations and upgrades.
Reimages computers as required.
Assists staff with the installation, configuration, and ongoing usability of desktop and laptops.
Meets all expected service level agreements.

Confidential

Field Technician

Responsibilities:

Confidential

Help Desk Analyst

Responsibilities:

Handles 40+ calls a day.
Remote desktop support.
Logs all calls via BMC Remedy 7.5 ticketing system.
Assists in installation of workstations and printers on the LAN.
Configures VPN, manages file permissions, and adds and deletes users in Active Directory.
Installs, configures, and troubleshoots corporate software.
Identifies and escalate situations requiring urgent attention.
Provides computer orientation to new and existing company staff.
Provisions users in applications per security guidelines.